Customer Ratings & Reviews
- Model:
- DVE45T6000W
- SKU:
- 6415796
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the product's excellent overall performance, low noise level, and great ease of use. Many also appreciate its amazing capacity for large loads, effective dryer performance that stops when clothes are dry, and good value for the price, fitting well into various homes. However, a few customers have noted unexpected aspects regarding the spin cycle and some surprises during installation.
This summary was generated by AI based on customer reviews.
Completely Defective
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work out of the box--at all. It powers up but when you go to start a drying cycle it will count down but not spin--at all. I called Samsung and they have sent technicians out here twice now and it still doesn't work and now Best Buy is saying it's non-returnable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there 80sGuy,
I see you are needing assistance with your Samsung Dryer not spinning and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143114474. We welcome you to our family and thank you for choosing Samsung. ^Brad
Leaking
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaking out of the door after 18 months. Very disappointed. Cannot use the $250 pedestal underneath because water pools in it.
No, I would not recommend this to a friendDelivered broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item came with a broken heating element. Best Buy’s said they would replace it, but that I had to wait 6 weeks to get a new one delivered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a good purchase, softener go with liquod detergent during wash cycle
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a better experience with your washer, JuliusT. We are here to help you.
Please refer to the link below to rectify your washer's dispenser issue. Click the link and hyperlinks for tips.
Dispenser drawer issues in Samsung washing machine:
https://www.samsung.com/us/support/troubleshoot/TSG10002916/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147615796, to help our team pull up your information when you message us.
Have a great day.
-John
I would not recommend this machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this machine 3 months.It worked very well until v it leaked from the bottom and flooded my laundry room. Service could not get the parts to fix it. After hours on the phone Samsung authorized an exchange for a new machine.
No, I would not recommend this to a friendNot for short people
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The touch pad on the front is very sensitive and if you accidentally touch it when the machine is running it turns the machine off and you have to start your wash completely over, there is on way to pause the cycle and restart it. Not easy to use. I returned it.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Love this.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer. It fits perfect where I wanted it and it looks great. It is so easy to work and it washes everything very well. I love the spinning cycle. My clothes are almost dry by the time everything is done. The price was the best part. Very reasonable.
I would recommend this to a friend Samsung customer service is terrible.Avoid Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung customer service is terrible. Avoid Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jeffrey,
We understand your disappointment with not having the best customer service experience. Let us help you with your washer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147888823) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Running machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this washer and it’s is the worst Washing machine in the world every time you try to wash when it start to rinse It started running all over the place I have to try to Make it stop no it Mess up my wall I hate it so so much
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize you are experiencing some concerns with your Samsung Washer shaking when it reaches the spin cycle and know that can be very disappointing. I would like to provide you with some helpful information to ensure your re getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
If you need any further assistance, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143661764. We thank you for being a part of our Samsung family. ^Brad
Flood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had them install it upstairs and next thing you know it’s completely flooded
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Carolann G,
We know how frustrating it is to have a washer that is leaking. We are here to help you.
I have shared a link below for the steps if the Samsung washing machine is leaking. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10001007/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147454193, which will help our team pull up your information.
^Rainly
Came in with no dryer heat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung dryer delivered didn't have heating. I am surprised they sell such trash. Pretty disappointed. Who wants to go through this painful order and return nonsense. Frankly Samsung has been not that reliable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nagesh,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the dryer having no heat. We will surely notate your feedback for better products in the future.
Please see the below link that might help resolve these inconveniences.
Dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE45T6000W/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144287124
Thank you for choosing Samsung. Have a great day.
-Trisha-
Inefficient and Not Drying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have to run the dryer numerous times per load to achieve “dry.” This includes running the dryness sensor, timed dry and other functions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there IRedmond, I hear that you are having issues with your Samsung Dryer not drying the clothes. I understand that is frustrating when dealing with a new appliance but I would like to make sure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any assistance, Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143368350. We thank you for choosing Samsung for your laundry needs. ^Brad
This washer wrinkles everything you wash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine is absolutely the worst one I have ever owned. I would rather have my mother's old ringer washer than this one.
No, I would not recommend this to a friendDryer Machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaks water out of front door and back exhaust vent. Moister sensor could be the issue, takes longer to dry your clothes when the dryer thinks that the clothes are still wet. I need to call Samsung on this issue, it’s not Best Buy’s fault.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Dryer. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142840768. We thank you for being a part of the Samsung family. ^Brad
Broke within 8 months
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer broke within 8 months. Took samsung 2 months to get tech out to tell me no parts available, another 1 month to get approved for replacement. Went to best buy with replacement authorization number and got new washer. Another month to deliver washer thou. August to dec no washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review.
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Be wary of purchasing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it barely 17 months and the dryer stopped heating already. Warranty was only a year, so we are on our own for the repair costs. Samsung should stand behind their products for longer than a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Stu1,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer not being able to dry clothes as it's not heating anymore after 17 months of use. We are saddened to hear that it's already out of warranty. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue. Just click on "Dryer has no heat at all" as it has the step by step instructions on what to do if you're dryer is not heating anymore.
I also recommend you check on this link https://www.samsung.com/us/support/answer/ANS00051022/ for the cycles, settings, and features of your Samsung dryer.
You can also check on this link https://www.samsung.com/us/support/service/warranty/DVE45T6000W/A3 for the warranty information of your unit. Your unit has One (1) Year All Parts and Labor.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144323944.
-Noraina
Pinche Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one of the cycles (Time Dry) worked on this new dryer since the first time I used it. I've been to busy to travel to Best Buy to complain, so I just have been dealing with it. I bought the matching washer and it works great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Dryer Customer,
It seems that you are having issues with some cycles not drying your clothes in your Samsung Dryer and understand how frustrating that can be. I would like to offer some assistance to ensure you are getting the best performance from your appliance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143272473. We apologize for any inconvenience and thank you for being a part of our Samsung family. ^Brad
Sounds like it is clearing for take off
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well it sounds like it is clearing for take off I have only had it for a week and have done 5 loads in it. So calling today to get them on it this is horrible for the amount of money I paid over it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Amyb882002,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link.
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144568863
Thank you for choosing Samsung.
^Ross
Don't buy Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after drying 4 loads. Samsung repair person would not even look at it because it was stacked.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're saddened by the condition of your dryer, AlanL. We want to inquire for details on what is happening with it so we can provide the necessary support. You may also need to have someone with you to help you unstack the dryer from the washer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147006248, to help our team pull up your information when you message us.
Have a great day.
-John
Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not dry properly. Took two cycles to dry a small amount of clothes. Seemed to get to hot and would go into a cool cycle.
No, I would not recommend this to a friend