Customer Ratings & Reviews
- Model:
- DVE45T6000W
- SKU:
- 6415796
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the product's excellent overall performance, low noise level, and great ease of use. Many also appreciate its amazing capacity for large loads, effective dryer performance that stops when clothes are dry, and good value for the price, fitting well into various homes. However, a few customers have noted unexpected aspects regarding the spin cycle and some surprises during installation.
This summary was generated by AI based on customer reviews.
Poor service still have t received appliances
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst service ever on phone for several hours to arrange installation sent to wrong house how do they stay in business ?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144599525.
-Noraina
- Pros mentioned:Noise level, Overall performance
Samsung washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product works great and very quiet ! Best Buy delivery and installation very fast and pain free experience will suggest to buy this product especially from Best Buy !!
I would recommend this to a friend I m not happy is not work properly
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cloth take long than usual to get dry the cloth. For each load we make 3 round
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
It's our pleasure to answer a review from a client like you.
If your dryer has weak heat and runs for a long time, that could also be a blocked vent.
To help you with this, I have shared helpful links below.
Clothes are not dry after using the Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
Run a Vent Blockage test on your Samsung dryer.
https://www.samsung.com/us/support/answer/ANS00062855/
Cycles, settings, and features on your Samsung dryer.
https://www.samsung.com/us/support/answer/ANS00051022/
Best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Also, you can check the model's user manual link below on pages 45-46.
https://downloadcenter.samsung.com/content/UM/202110/20211022010943373/DV6000_DC68-03381W-04_EN_CFR_MES.pdf
What to do if your Samsung dryer isn't heating or drying?
https://www.youtube.com/watch?v=LibK_OLFH4Q
Clean your Samsung washer.
https://www.samsung.com/us/support/answer/ANS00050526/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145632717, which will help our team pull up your information.
^Rainly
I'll never buy Samsung again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it and bought an LG. Best thing I ever did. I owned an LG washer and dryer in the past but bought this Samsung because it was cheaper. Fortunately, I was able to exchange in the time window and pay $100 more for the LG that I wanted. Why did I return it? Well, if you just lightly touch the on/off button you will turn it off midcycle. LG has an actually button you have to press. This button on this washer is more like a touch. Just grazing it will turn it off. I did not like the options as I could not customize as much as I can with an LG. This is not wifi enabled; LG is. The delivery guy balanced the washer correctly, but when it went through a cycle, the spin cycle shook so violently, that I thought the washer was going to go through the floor. I would not buy a Samsung washer again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi. Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Reference Number: 1144624129
Have a great day.
Melardo
samsung dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.heating element not working after less than a month of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Matt, I see that you are experiencing issues with your Samsung Dryer not providing dry clothes and I would like to offer some assistance to make sure that you machine is operating properly. I have some helpful information that will provide ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143407002. We thank you for being a part of our Samsung family. ^Brad
Gas Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item and the dryer wouldn't work properly. Geek squad had no available techs to fix the issue, terrible customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Dryer. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142738999. We thank you for being a part of the Samsung family. ^Brad
Very poor installation.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer said he didn't have the "right tools" so couldn't place dryer on pedestal, and was gone before I could ask if he was coming back.
No, I would not recommend this to a friendis just ok
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i like it, is a great product but i’m having issues every time i so self cleaning leak water
I would recommend this to a friendBrand response from Samsung
Posted .Hi Claudiavzo!
Thank you for reaching out to us. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience if you need to do a self-clean with the leaked water on your Samsung Washer. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Washing Machine is Leaking": https://www.samsung.com/us/support/troubleshooting/TSG01000977/.
I also shared the link about "How to Clean your Samsung Washing Machine": https://www.samsung.com/us/support/answer/ANS00030150/.
You may also refer to the user manual about self-clean on page 40: https://downloadcenter.samsung.com/content/UM/202207/20220701135830308/WF6000T_UM_DC68-04006H-02_EN_MES_R.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144733865
Have a great day.
Melardo
- Pros mentioned:Capacity
good choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.needed a small size to fit space. this one is great. washes a good size load and cleans well. easy for kids to use.
I would recommend this to a friend Do not buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year old and it already started leaking and broke.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bose,
Let us go ahead and get you some tips and tricks to fix and prevent leaks on your washer.
If the water pressure supply is too strong, water may leak. Close the water tap a little. Make sure water is not leaking from the water tap. If it is, repair the water tap.
You may refer to these links and videos:
Samsung washing machine is leaking: https://www.samsung.com/us/support/troubleshooting/TSG01000977/
A full video of a washer leaking:
https://www.youtube.com/watch?v=jgKRn1xR_qs
Washer installation: https://www.samsung.com/us/support/answer/ANS00051342/
Use the right amount of detergent: https://www.samsung.com/us/support/answer/ANS00031847/
The below link is the user manual for your model. Turn page 10 (Usage cautions - bullet #3, 5, 7, and 8), page 12 (Safety Information - bullet #6), page 13 (bullet #2), page 16 (Cautions - bullet #1), page 17 (Water supply), page 22 (Connect the water hose - Caution #1, 2 and 3), page 28 (Use HE detergent only), page 45 (Caution #1 and 2), and page 52 (Leaks water) for reference: https://downloadcenter.samsung.com/content/UM/202301/20230103164220203/WF6000T_UM_DC68-04006H-03_EN_MES_R.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145749202, to help our team pull up your information.
Have a great day.
Melardo
- Pros mentioned:Ease of use, Overall performance
Easy to use washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washing machine works well, good for the money we paid. I would recommend, nothing fancy, easy to use. Pretty basic washing machine nice and easy to figure out all buttons
I would recommend this to a friend Can’t read the cycles
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons have already worn off and can’t read the cycles, only have had 4 months!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for letting us know about this, Matt. Samsung is always working to continue improving the overall customer experience, and your feedback helps. ^Jecca
Did not line it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! Broke the first week ,had to return it to the store. what a disaster!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the
opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
-Trisha-
Broke after 6 months.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the washer and dryer combo in November of 2021 washer is now broke in May 2022. Never was the washer overloaded. Been dealing with Samsung for 3 weeks trying to get the washer fixed. If stacked Samsung technicians will not work on them until theyre unstacked.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mike,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
In case of repair or replacement, you can check the warranty coverage of your product here:
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
For parts needed you may purchase them here:
https://www.samsungparts.com/Default.aspx
if additional assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung. Have a great day.
Reference number:
1144565365
^^Ross
Would not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend to anyone. I read some not so favorable reviews on Samsung washers, thought I was give it a shot anyway, now I know. The machine banged no matter what type of load was in it (yes, it was level). I exchanged it for a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for choosing Samsung for your Appliance needs. I sincerely apologize for the inconvenience this has caused you. We are saddened that you no longer have the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Once you reach us, you can use this reference number 1144819672
^Rainly
- Pros mentioned:Capacity, Overall performance
Wonderful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect Love it Would recommend Love the capacity and ability to dry my clothes
I would recommend this to a friend Run from this dryer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but issues with this dryer. It heats up when it wants to, samsung support is awful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can see how this has been difficult and I am here to help. I have attached a link to a troubleshooting guide that may help with your dryer not heating (https://bit.ly/3zpOiVB). If the issue continues or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144041692) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Cheap product.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in less than a year. First it started making horrible noise then it stopped.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Binky,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having issues with your dryer as it makes an horrible noise and then it stopped working. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000979/ to guide you if your dryer is noisy.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001008/ if your dryer will not turn on or stay on.
Please also see this link https://www.samsung.com/us/support/troubleshooting/TSG01001987/ if your dryer turns on but doesn't start or spin.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/DVE45T6000W/A3 for the warranty information of the product and you can visit this link https://www.samsung.com/us/support/service/ for our Support Center to request service.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144536894.
-Noraina
Stopped working within a year
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 4-5 months. Still don’t have the issue resolved.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tenvo.
Thank you for your review. We apologize if your dryer stopped working, which was less than ideal, and it does not meet your expectations. We are always here to help.
Here is the link for possible reasons why the dryer stopped working: https://www.samsung.com/us/support/search/?query=dryer+stopped+working&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144858546), which will help our team pull up your information.
Have a great day.
Melardo
- Pros mentioned:Noise level, Overall performance
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A couple months with this dryer. Luckily no problems at all. Quiet enough where I won’t really hear it. Overall great product so far. Very simplistic.
I would recommend this to a friend