Customer Ratings & Reviews
- Model:
- DVE45T6000W
- SKU:
- 6415796
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the product's excellent overall performance, low noise level, and great ease of use. Many also appreciate its amazing capacity for large loads, effective dryer performance that stops when clothes are dry, and good value for the price, fitting well into various homes. However, a few customers have noted unexpected aspects regarding the spin cycle and some surprises during installation.
This summary was generated by AI based on customer reviews.
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works ok. It’s nothing fancy. Was expecting more for the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KellyC,
Thank you for taking the time to leave us a review on one of our products.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Price too high
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were other same brand with different price but not in stock
I would recommend this to a friendBrand response from Samsung
Posted .Hi Hulk,
We are here to help you to find your appliance needs.
I have provided the Samsung link that indicates the lists of our Samsung dryers.
https://www.samsung.com/us/dryers/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145123411), which will help our team pull up your information.
^Rainly
They've never installed my dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have never installed my dryer and I've been waiting over 2 months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144810200
^Camille
No support
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stops working from 6th month no support from Best Buy Or Samsung so far
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
I realize your experience has been less than ideal and I understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process.
To further assist you, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-
SAMSUNG) You may provide this reference number (1144968922) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clothes Not getting dried the way expected and provided in details
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum. I sincerely apologize for the inconvenience; if clothes are not dry on your Samsung Dryer, it was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link about "Clothes are not Dry after using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
For reference, you may also access the user manual about "Troubleshooting Checkpoints" on pages 45-47 and "Information Codes" on page 48: https://downloadcenter.samsung.com/content/UM/202110/20211003065548677/DV6000_DC68-03381W-04_EN_CFR_MES.pdf.
I also shared the link about the warranty information of your Samsung Dryer: https://www.samsung.com/us/support/service/warranty/DVE45T6000P/A3.
Your Samsung Dryer is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144620805
Have a great day.
Melardo
Not reliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this machine about 1 year ago. Drum failed and it needs a new machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, this is a bit unexpected for this product. We stand behind our product and we would love to look into this further. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144068716) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Satisfied
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a sensor problem after a month. But they came and fixed it. SO FAR SO GOOD
I would recommend this to a friendBrand response from Samsung
Posted .Hi Neal! Thank you for your feedback. We are happy to hear that your dryer is now working as designed.
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143957944
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad washing machine was shaking as soon as we got it out
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you informing us that your Samsung washing machine is shaking, AlejandroL. We'll be glad to help you.
Here are the links to the troubleshooting steps to try when your Samsung washing machine is shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
https://www.youtube.com/watch?v=ywOrH59K9Rw
I've also included a link to learn your Samsung washing machine's best laundry load size for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145068648) to help our team pull up your information when you message us.
Thank you!
-Angelica
- Pros mentioned:Overall performance
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compact and works great. Fits in tights spaces and very nice. This is also stackable the dry time is very efficient.
I would recommend this to a friend Unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaks water, even after having 3rd party look to make sure everything was connected correctly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dryer. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142806443. We thank you for being a part of the Samsung family. ^Brad
- Pros mentioned:Ease of use, Overall performance
Samsung washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's very easy to use and works really well. I'm happy with it.
I would recommend this to a friend - Pros mentioned:Noise level, Overall performance
Great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and is very quiet. Has a lot of options for drying.
I would recommend this to a friend Never again Pacific Sales
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Salesperson was unfriendly getting the washer delivered and installed was a nightmare.
No, I would not recommend this to a friendDamage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered damage and customer service is giving me a run around
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144842968
Have a great day.
^Chrystel
Poor outside service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got a chance to use it. Because your installer doesn't want to
No, I would not recommend this to a friendNot heating
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the item 3 days ago and the heating element doesn’t work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samsung understands how frustrating this is and would love to help. Please reach out to our support team at either 1. Facebook Messenger: http://m.me/samsungsupport or
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and be sure to reference ticket number 1143896621. ^Lo
Stuff not worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had problems with those take me 3 weeks to get fix by Best Buy
No, I would not recommend this to a friendShaking machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine is vibrating and moving during the spin cycle
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize you are experiencing problems with your Samsung Washer shaking in the spin cycle and know that can be alarming. I want to provide some assistance to make sure you are getting the best results. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01001016/ If your issue persists, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143592450. We would like to welcome you to our Samsung family. ^Brad
- Pros mentioned:Ease of use, Noise level
Energy efficiency and quieter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked of my purchase. Easy to use. Energy efficient it is a huge plus. It’s amazingly quiet. Highly recommend!
I would recommend this to a friend Not happy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6 months old. Will not turn on. Lights work Less then 6 months new
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Johnjdonah,
I see that you are experiencing issues with your Samsung Dryer and I would like to offer some help to ensure you are getting the best performance from your machine. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143161722. We thank you for being a part of the Samsung family. ^Brad