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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6590 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the product's excellent overall performance, low noise level, and great ease of use. Many also appreciate its amazing capacity for large loads, effective dryer performance that stops when clothes are dry, and good value for the price, fitting well into various homes. However, a few customers have noted unexpected aspects regarding the spin cycle and some surprises during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 317 Showing 6,321-6,340 of 6,590 reviews
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Nice Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer works very well. It gets large loads of clothes clean and it is relatively quiet compared to the machine it replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very surprise how gentile is the dryer with the clothes. I had my old GE for 13 years and now this is the best product that I bought it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Manufacturing

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 years after purchase the bearing started to go, not likely to purchase again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great Dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this dryer! It has multiple settings and all work perfectly. It's quiet, easy to use and works so much better than the one it replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good unit with a great warranty

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the refurbished unit with a great warranty. Unit had one cosmetic blemish and works great. I already had a stand for it so it worked out.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That was great product the issue was my electrical

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst dryer doest not heat up

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst dryer. Never buy this. Samsung product is the worst. Doest not heat up.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      The best drying experience is what we want our customers to have, MR01. We'll be pleased to help fix your Samsung dryer's drying performance.

      Here are the links to the troubleshooting steps that may help fix the dryer that does not dry the clothes.
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/
      https://www.youtube.com/watch?v=LibK_OLFH4Q

      You may also check page 45 of the user manual for other recommended actions when the dryer does not heat/dry.
      https://downloadcenter.samsung.com/content/UM/202110/20211022010943373/DV6000_DC68-03381W-04_EN_CFR_MES.pdf

      For reference, check the link below to learn about your Samsung dryer's best laundry load size.
      https://www.samsung.com/us/support/answer/ANS00080262/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145188933) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Loud and leaky

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super loud, started leaking a couple days after i bought it. Return.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Gtg724,

      Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.

      We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

      Thank you!

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Rough

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Floods a lot. Took forever to set us since the company won’t do it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My new Samsung Dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer is absolutely efficient it dry the heaviest of loads in one normal cycle, i love it and wouldn't hesitate to recommend it to all. Excellent energy saver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product for money and service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the appliance. I had always wanted front letters… But they require you to clean them and keep up with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer and dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love Samsung. Have these in my primary home and bought them again for my secondary home. Love the stacking option to save room.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Quite

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we have not had any problems, washes the clothes and is quite and lets me know when the cycle is complete

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy happy happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love this washer Bought the pair for Black Friday 120 off each piece. Everything comes out so clean. Using tide and the clothes and bedding look amazing. Fit my queen size quilts with no problem. It's pretty quiet for a washer. I love no agitator. Clothes are so ring out they dry in no time. I suggest the small platform it will put them at the greatest height. Can also be used wo them w no problems. Use a good detergant bcause you only need a small amount and you will be amazed on how clean your clothes are. Best washer I ever had and I always bought Maytag or Kenmore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    replacement

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement and since the front of the machine did not change my dryer still matches.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Gret dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet and works GREAT! we love it! good choice...

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great brand

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the item in all, great capacity, easy to understand everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Singing Machines

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using it for years now. It does a great job drying. I always enjoy the little song it plays when it’s done.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Works great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Very quiet and easy to use! Set up was easy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Second Time's A Charm

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer- dryer combo we have now works very well, although (for me!) the touch- screens took some getting used to. The washer has worked well from the beginning, but the dryer had to be replaced-- it would not heat, whatsoever, even though it was straight out of the box! Once I got through to Best Buy's return claims dept., everything went well, from ordering the exchange and getting the dryer swapped out for the well- functioning one we now have. The representatives in the exchanges dept. and the techs who diagnosed the problem and made the exchange were also all very pleasant and helpful. All's well now, after that *very* bumpy start (hence, not the higher rating).

    I would recommend this to a friend