Customer Ratings & Reviews
- Model:
- DVE45T6000W
- SKU:
- 6415796
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the product's excellent overall performance, low noise level, and great ease of use. Many also appreciate its amazing capacity for large loads, effective dryer performance that stops when clothes are dry, and good value for the price, fitting well into various homes. However, a few customers have noted unexpected aspects regarding the spin cycle and some surprises during installation.
This summary was generated by AI based on customer reviews.
great price and quick pick up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great item! fast pickup too. great price for this item.
I would recommend this to a friendSAMSUNG DRYER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT DRYER MACHINE WE LOVE Samsung products!!!
I would recommend this to a friendSamsung washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The clothes are definitely cleaner. The controls are too complicated for my husband to understand. He was able the use the old washing machine.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Washerrating, I would like to congratulate you on your on your new Samsung Washer and like that you took time to share your feedback. I want to provide you with some helpful information on the cycles and setting on your machine. See link below:
https://www.samsung.com/us/support/answer/ANS00061937/
We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
DO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How disappointing is it to use the new washer you spent so much on just for it to it to not work and per it’s first use it physically jumps around your laundry room and shakes so hard you can feel it in the few rooms over, and guess what it’s back ordered now so if we were to get same ones it’ll take even longer to get here. the customer service is “closed” when i call this is so upsetting save yourself the money and time like i am on trying to get this all sorted out and do not buy it, A. from here and B. at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AshleyP,
We understand the inconvenience of not having a working dryer. Let us take care of the unit immediately.
Here is a link to help you with the dryer. Please follow the steps and click the hyperlinks for additional help.
Samsung dryer is vibrating or shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01109143/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146584069 to help our team pull up your information.
Have a great day.
^Aloe
Washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer, was exactly what I ordered. I ordered it as a gift.
I would recommend this to a friendMEH, Workable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are just replacing the same thing that just broke. A little annoyed by how quickly it stopped working, but was used a ton.
I would recommend this to a friendBrand response from Samsung
Posted .CraigV, we understand how you feel about your washer. We would like to speak with you directly to obtain more information about your washer for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147682657) to help our team pull up your information.
Have a great day.
^Camille
smc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the idea of the stackable washer and dryer to save on space in the in-law house
I would recommend this to a friendsmc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the idea of the stackable washer and dryer to save on space in the in-law house
I would recommend this to a friendNo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looks great . Love the quietness . Great appliance
I would recommend this to a friend- Pros mentioned:Overall performance
Leaks and Drain issues after 2 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 5 stars tricked me into a purchase. I was upgrading some ancient GE washer/dryers and this looked amazing. 2 years later the washer is leaking water from the front (gasket torn), and a few months after that we got drain pump problems. Estimate to fix $575!! Check Reddit for Samsung washer leaks and also google samsung error code SC. Lots of problems for lots of people. If you only need a washer/dryer for a year to sell a home, Samsung looks great... otherwise it's a waste of money. If you do go ahead and get one, get an extended warranty. I did, but it's taking days to get service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand how you feel about the fee to fix the washer, and we wish to help you with this.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146659654) to help our team pull up your information.
Have a great day.
^Camille
excellent installer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great machine so far.. but the person who delivered and installed was wonderful!
I would recommend this to a friend- Cons mentioned:Installation
Washer/Dryer install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased 4 appliances at the same time. The stove was damaged, the stacking kit for the washer/dryer wasn't sent and literally all that was done was plug in the refrigerator. They wouldn't run the water line and the icemaker didn't come. I had to go pick up the icemaker and pay a plumber to run the line, they came back 4 times before we got all 4 appliances installed
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Great work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent job and quick installation very helpful as to how to use the new washer!!!
I would recommend this to a friendClean
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works efficiently quietly and a grea overall purchase
I would recommend this to a friendMs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no problem with the washer, delivery service was something else (PHOOEY)
I would recommend this to a friendAwful Customer Servce
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't know how the dryer works. When I purchased, I paid for install. The associate said that best buy could install. On the way out to be delivered, the delivery guys said that company policy is that they do not install gas dryers. Don't blame the delivery guys blame best buy. Called and was told they were going to escalate it up to the manager then they hung up on me. When the delivery guys got here, they were sent the wrong size hose to connect the gas line. Now I am having to pay a plumber to come out and hook up my dryer. That ill happen in about 5 days. Do not buy a major appliance from best buy. They do not know what they are doing, and they give false information. When you call them on it, They say they will look into it, but will just hang up on you
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Steve Pumphrey
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good at removing wrinkles. The touch buttons aare to sensitive
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SteveP,
We recognize your feelings regarding your dryer. We would love to help you.
We recommend using the "Wrinkle Prevent" cycle, which provides approximately 180 minutes of intermittent tumbling in unheated air at the end of the drying cycle to help reduce wrinkles.
If clothes are still wrinkled after the "Wrinkle Prevent" cycle, please refer to page 46 under "Items still wrinkled after Wrinkle Prevent (Wrinkle Away, Wrinkle Release)" for steps to help.
User manual
https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148610223) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Worse Washer ever!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrific experience. Bought this as an open box that was “good/satisfactory” and it didn’t work at all. Wouldn’t run water into the washer, tried a million ways to fix it but didn’t work at all. Makes me wonder if bestbuy even “tests” their open box products before putting them back out. So not only did my dad have to pick them up himself since delivery wasn’t an option. We now in the evening had to load them back up to return them to the store ourselves. So annoyed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this open box washer, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
For reference, you may refer to this link:
Washer water fill issues: https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-water-at-all
Have a great day.
Melardo
Not a vibe
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in 2021 - my brother warned me about Samsung applicances but i did not heed his warning. The washers counterweight snapped off and the washing machine sounded like a jackhammer when it was in spin mode. Had someone come out to look at it they quoted me 851 dollars which is MORE than what i paid for it. If you get it get the extended warranty. I had to buy a new washer lol
No, I would not recommend this to a friendGreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you for doing such a great job in the delivery
I would recommend this to a friend