Customer Ratings & Reviews

It has taken until 2/2/24 to get the washer installed. I spent excess money abtaining a plummer after 3 attempts to install the drain hose properly. If i had been told what needed to be done on the 1st installation. after calling Samsund and Bestbuy many times and paying a plummer to come out 3 times with final results. This is my last purchase from Best Buy.

Do not buy Samsung washer and dryer from Best Buy. We have had nothing but problems. We bought original ones middle of May. They were both supposed to be delivered same day. Appointment was set and day of delivery only 1 came. Had to wait a week for the other. The dryer that arrived came damaged. It was all bent and dented. We called and had to have a new one sent out (more time waiting). The original washer that came was broken, when it cycled, the machine walked itself across my floor almost 5 feet! It shook violently! Had to call and get a new washer sent out. We've had them for 5 months. Yesterday the dryer was working fine in the morning and then last night it wouldn't even power on!! Nothing is made well anymore! You spend a LOT of money on something and it breaks within the first 6 months. Uncalled for! I've been on the phone now for almost 2 hours with Best buy. Can't understand any of the reps and they can't understand me! My only option is to have a refund started and then come pick up the old ones. In the meantime I don't have a dryer for my clothes. I have to wait an undisclosed amount of time for the refund to process to my best buy card before I can purchase another Brand (I do not want this same brand!) This is a nightmare!

Almost always shuts off before our clothes are dry (even on the "timed" setting) except when it doesn't - I've had the "sanitize" setting get stuck on for HOURS before we noticed which could easily burn a house down. The paint and finish is peeling. Just total trash for the price. Will not purchase Samsung for the replacement.

Not so great on cleaning clothes. 2 years and it broke down. Good thing I bought the warranty.

4 repairs in the 3 years since I purchased brand new from Best Buy. 3 times it was the drain pump. The door lock FREQUENTLY engages and opening the washing machine turns into a few hour project. It doesn't clean the clothes either. I have had to "rewash" items multiple times.... kinda defeats the purpose of a high efficiency machine if you have to wash things twice. Thank goodness I purchased the Geek Squad warranty. First repair was needed within FOUR MONTHS of purchase. Looks nice, lots of "extras" but does not clean well, poor quality, many failures and lots of 12 hour periods of time waiting for the repair man. Garbage.

Really good simply washer that not difficult to operate. Only one issue is that it downer vent and therefore prone to mold

I love the washer and dryer I bought! Samsung makes a great product. It is perfect for what I need. Simple and easy

Had to return the first washer we received. It had a major water leak the first time we turned it on. We waited a week for it to be replaced. Seems o.k. now.

I purchased this washer/dryer set in 2021 and have had to do so many repairs. Ive already had to repace the washer once in 2022 and repair the dryer twice. As of today, both machines are broken and I’m finally just replacing both appliances. I won’t buy another Samsung washer or dryer again. There’s also mold growing on the door of the washer even though I use the self clean cycle and wipe down the rubber barriers after use.

Purchased in 2020 and it is now 2025, my gas dryer is broken no longer dries. I guess im lucky my dryer even made it to 5 years most reviews said theirs broke within the year. I am a family of four and we only used 2-3x a week. I was really hoping to make it to 10years. I am now switching to an old school dryer, these “hi-tech” appliances arent made to last. Also i am no longer purchasing samsung appliances.

Love my dryer big enough for comforters Now I need the washing machine to match

The washing machine is as advertised, looking and working great so far.

It is a great product. We love it. We use the dryer almost all day long.

Very easy to use but definitely needs the pedistal

First dryer was damaged. Had to have a replacement sent out.

Yes it dries, but DO NOT GET THIS. Find a nonsmart dryer. I can only use the timed dry setting because every other setting has the dryer shut off after 5 minutes exactly no matter what setting you have it on or how you finagle the setting. It's absolutely frustrating. Imagine having 12 settings and you can only use JUST ONE. It was a waste of money. I've had it for three years. Just buy a better stackable.

Good reviews must be fake! Because this dryer has an engineering design fault so it does turn the laundry one big ball and the laundry in the center of this ball never dries! Since it has a moist sensor, it keeps going and going for hours in order to dry the laundry! DO NOT BUY IT!

I bought this item in Dec 2021 after seeing the reviews and they offered some discount. Minimum use at apartment. It started making loud noise after 6months of use. The Technician from Bestbuy came, did some minor checks, and said everything is OK. Now it completely quit working making real loud noise. The manufacture warranty of 2 yrs just expired 3 weeks ago. Called Bestby again paid the diagnostic fee. To fix it is another $450 bucks. So the total adds up almost equal to the price of the washer. I opted to go for new LG washer than spending money on a defective brand washer. Stay away from SAMSUNG for Washer. Our another LG washing machine lasted more than 10 yrs without any problem

I purchased a previous model of this dryer three years ago. A huge crack was found at the back of the drum. It might have been there for a long time, as it was hidden all the way in the back. Long story short, I contacted Samsung CS and was told there was nothing they would be responsible for after one year. However, I soon discovered by a google search that cracked drum is a very common problem with Samsung dryer, not just for this model. Please see the link to a relevant post below. https://us.community.samsung.com/t5/Washers-and-Dryers/Crack-in-Dryer-Drum/m-p/1437841#M19950 So think twice before you buy from Samsung.

Good product wors very good happy with the purchadr