Customer Ratings & Reviews
- Model:
- DVE45T6000W
- SKU:
- 6415796
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the product's excellent overall performance, low noise level, and great ease of use. Many also appreciate its amazing capacity for large loads, effective dryer performance that stops when clothes are dry, and good value for the price, fitting well into various homes. However, a few customers have noted unexpected aspects regarding the spin cycle and some surprises during installation.
This summary was generated by AI based on customer reviews.
worthless junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK! started sounding like a drum choir after a year exactly after the warranty expired . never have i ever had a washer break ever . The repair man said it was the drum and not worth repair .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working washing machine in your household, Chuckoscar. Let's get this taken care of.
Please refer to the resources below to get solutions for your washer's noise. Click the link and hyperlinks and watch the instructional video for tips.
Samsung washing machine is noisy (Please choose the best that describes the sound that you are hearing):
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147590644 to help our team pull up your information when you message us.
Have a great day.
-John
DONT BUY THIS PLEASE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible my mom buy this when COVID started and when she got the washing machine, everything worked perfectly fine but then a week ago that she stopped working We try a lot to fix it until this day I’m just saying, DONT BUY THIS PLEASE!!!!!!! and I cannot tell Best Buy to give me back my money cause that happened like when Covid started but nothing thank you for nothing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lila,
We would love to discuss your washing machine to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146070705) to help our team pull up your information when you message us.
Have a great day.
^Charles
Bad thinking, Bad Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whatever anyone does, do not purchase this set of Samsung product. For all that money placed on them, they are very finicky and break down easily. They do not last very long and can pack up even at the slightest contact of an insect (weird right? But so says Samsung repair after 13 months of use of such significant household investment).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Paul,
We appreciate your review of your overall experience with the performance of your Samsung washer, and we'll be glad to look into this for you.
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144975378) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Avoid Samsung at All Costs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a Samsung brand dryer from Best Buy in 2016, and after less than four years, its belt, pulley, and motor all broke. We're now stuck with a repair bill for 150% of the cost of the original dryer. The repair technician said that factories are no longer lubricating appliances like the one we purchased, which causes them to break in only a few years. We very strongly recommend NOT purchasing appliances from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were experiencing issues with your Samsung Dryer. We at Samsung are constantly improving and evolving our products to have the best Smart branded products sold on the market. We hope that you do check out our new products and stay a part of our growing family. Thank you for choosing Samsung. ^Brad
Not so great do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this washer for 2 years and ive had to have it fixed multiple times not reliable at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad you informed us about what happened to the Samsung washer, Jenny.
To help you with this, you can check the services we offer at the link below.
https://www.samsung.com/us/support/service/
For us to better assist you with your concern, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145705427, which will help our team pull up your information.
^Rainly
Samsung may not support products > 9y old
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE - I have a 9 year old Samsung dryer that was very gently used. Now i'm told the motherboard is broken and that Samsung no longer supplies these motherboards. Samsung rep told me that I shouldn't expect Samsung to support products beyond this timeframe. What?!! 9 years is the life expectancy of a dryer? This is ridiculous. Prior to this dryer, I had a Maytag dryer that was over 25 years old and still running. I will never buy any Samsung products any more.
No, I would not recommend this to a friendExpensive Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK!! Never dried clothes thoroughly. Main motor died after after 1 year. Over 500 to replace. Piece of garbage went into the trash. Tech told us all samsung appliance are junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your dryer needs. We are saddened to hear that you need you no longer have the product. We look forward to working with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Eh, not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer shook excessively upon use. Sensor dry did not work well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the inconvenience of not having a working dryer. Let us take care of the unit immediately.
Below is a link to help you diagnose if your dryer is shaking. Please click on the embedded word.
Samsung dryer is vibrating or shaking
https://www.samsung.com/us/support/troubleshooting/TSG01109143/
If your sensor dry is not working, please check this video for more details.
Clean the moisture sensor on your Samsung dryer so it doesn’t shut off early | Samsung US
https://www.youtube.com/watch?v=lwWeL5JYNNo
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146664633) to help our team pull up your information.
Have a great day.
^Camille
Samsung front loader washer and Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a front loading Samsung washer in January 2023 and it was having an issue and Best Buy geeks would not help at all and referred us to Samsung. The service we are getting from them is horrendous and we will never buy anything else from Best Buy or a Samsung product again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LaurieS,
We understand how you may be feeling and would like to help you. We want to inquire more about what is happening with your washer so we can provide the necessary assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146576239, to help our team pull up your information when you message us.
Have a great day.
-John
No power cord with dryer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer delivered without a power cord. Beware of this as if you look what is included the information button says cord included. Useless delivery
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Robert CY,
I can understand how important it is to have everything you expect when a new appliance arrives. We are here to assist and provide clarity.
The power cord is included with the gas counterpart of this dryer, model number DVG45T6000W. The electric dryer model DVE45T6000W, the power cord is sold separately.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148070313 to help our team pull up your information.
Leo
Frontload washer its great Best Buy experience was
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with my purchase the Frontload washer its great Best Buy experience was excellent
I would recommend this to a friendBest dryer ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product, and it does a phenomenal job. I love the auto sensor on the dryer.
I would recommend this to a friendProduct could explote. Past recalls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy SONY or LG. The price is cheap for a reason. Many of these dryers are being sent broken or defective and they won't take them back rather miss work to deal with their "repair contractors" who will take forever to schedule you and fix it
No, I would not recommend this to a friendBuy a dryer that won’t break after 18 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a dryer that will dry your clothes throughly this is not your dryer. If you are looking for a dryer that will last longer than 2 years this is not your dryer. To say this dryer is trash is an insult to garbage. I will be dead and in the ground before I buy another Samsung dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that a perfectly working dryer is crucial, as we do our laundry often, MadelineM. We're here to help with your Samsung unit.
Here are the links to the troubleshooting steps that may help fix the dryer that does not dry the clothes.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.youtube.com/watch?v=LibK_OLFH4Q
You may also check page 48-49 of the user manual for other recommended actions when the dryer does not heat/dry.
https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf
For reference, check the link below to learn about your Samsung dryer's best laundry load size.
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145189085) to help our team pull up your information when you message us.
Thank you!
-Angelica
Catastrophic failure after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prior model: WF45M5500AP/A5 Single person (1) retired household owner. Catastrophic failure after 3.5 years light use. Cost to repair by Samsung certified repair firm that no showed 3 appointments was 125% of purchase cost. CNET says these types of units should last 10 years. How many stars would YOU give it?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Maestro59,
We appreciate your informing us that your Samsung washer failed after more than three years of light use. We apologize for the inconvenience, especially with the repair cost, and will gladly look into this for you.
Here is a link to our Warranty Page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
Contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144893846) to help our team pull up your information.
Thank you!
-Angelica
Not efficient - takes hours to dry clothes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have written this review sooner. We bought this dryer after our previous Samsung dryer broke after 9 years. We were so happy with that one. This model must have been the one down from our last dryer. I hate the buttons, they are so annoying and sometimes unresponsive. The worst thing about this dryer is that it doesn't dry well on a low setting. It can take several hours to dry a medium load. It does twist up bedding into a horrible ball. If you want to dry your clothes on a higher setting to dry more quickly it shrinks them so badly. After my daughter complained for the 100th time about her clothes being ruined, I decided to finally write this review. I wish I could have my old dryer back. It was so much better. Samsung, can I return this one and pay the extra to get a better model??
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that a dryer is crucial for drying clothing and bedding items, MichelleM. Let's ensure that you enjoy the most out of your unit!
If your dryer's control buttons are unresponsive, you probably have Child Lock turned on. Learn more from these details.
Control buttons on the Samsung dryer don't respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
You may also watch our youtube video about "What to do if your Samsung dryer isn't heating or drying":
https://www.youtube.com/watch?v=LibK_OLFH4Q
Care for your bedding items with your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00047247/
The best laundry load size for your dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145231161, to help our team pull up your information.
Have a great day!
^Chrystel
Returned 2x. Finally cancelled order
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this dryer delivered along with a Samsung washer. Upon turning it on, it made a loud and peculiar humming sound. Did not accept delivery especially as the installer indicated that it should definitely not sound like that. I reordered and scheduled delivery of another dryer. Same exact outcome. Finally cancelled my order.
No, I would not recommend this to a friendSamsung Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. It's only been a month so we will see.
I would recommend this to a friendPiece of trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is absolutely awful, don’t waste your money. I can only wash clothes on the “quick wash” cycle because if I try to wash them any other way, I get an error code. Just such trash.
No, I would not recommend this to a friendDoes everything but dry clothes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you love wet clothes then you will love this dryer. Moisture sensor is code for "we say when it is dry". While it does have many settings. They almost all equal wet clothes. They only setting that will dry your clothes is sanitize. It does not use steam like a real dryer. It uses intense heat for a long period of time. If you are thinking that you can just run it again. Nope it will say your clothes are dry and shut itself off. This is a pretty big deal as the one thing you want is a "CLOTHES DRYER" That it can actually DRIES CLOTHES!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - Platinum. I sincerely apologize for the inconvenience if clothes are not dry on your Samsung Dryer. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link about "Clothes are Not Dry After Using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
You may also refer to the user manual about "Troubleshooting Checkpoints" on pages 45-47 and "Information Codes" on page 48: https://downloadcenter.samsung.com/content/UM/202110/20211022010943373/DV6000_DC68-03381W-04_EN_CFR_MES.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144628286
Have a great day.
Melardo