Customer Ratings & Reviews
- Model:
- DVE45T6000W
- SKU:
- 6415796
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the product's excellent overall performance, low noise level, and great ease of use. Many also appreciate its amazing capacity for large loads, effective dryer performance that stops when clothes are dry, and good value for the price, fitting well into various homes. However, a few customers have noted unexpected aspects regarding the spin cycle and some surprises during installation.
This summary was generated by AI based on customer reviews.
Stops working after 2-year warranty period
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once warranty ran out after 2 years, the electronic parts stopped working. Samsung support is horrible and repair cost more than a new washer. Don't pay the premium for the subpar product. LG has been amazing - check the reliability ratings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you informing us that your Samsung washer's electronic parts stopped working. We can help find a resolution that may rectify the issue.
To better assist you with this issue, please get in touch with us via our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144938433) to help our team pull up your information.
Thank you!
-Angelica
Key parts break after 2-year warranty period
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once warranty ran out after 2 years, the electronic parts stopped working. Samsung support is horrible and repair cost more than a new washer. Don't pay the premium for the subpar product. LG has been amazing - check the reliability ratings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We appreciate your review of the experience of parts stopped working and the cost for repair.
We would love the opportunity to speak with you about this concern to determine how we can best assist you with this.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144949732), which will help our team pull up your information.
Have a great day.
Melardo
Horrible service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered today and its broken out of the box. They know its broken but they won't schedule a pickup and replace for 24 to 48 hours. Never will shop with you again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your concerns regarding the damaged item that was delivered.
Have a great day.
^Charles
Already Not Working Right
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We just got the dryer less than 2 months ago and already we’re having problems with it. This is very discouraging.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We appreciate your patience in this matter. Your convenience matters to us. We would be happy to speak to you directly to discuss more about your dryer and have it inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146059621) to help our team pull up your information.
Have a great day.
^Camille
Used!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was used and broken.........................................
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how disappointing if this dryer did not meet your expectations. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can answer your questions or transfer you to your local store to assist you and inquire about options for this broken and used dryer.
Have a great day.
-John
Be Cautious of Purcahse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's been 3 years and the washer is not working, Poor quality and not what we were expecting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PedroD,
We want to inquire more about what occurs with your Samsung washer and would like to assist.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer locks door during wash and has absolutely no system in place to unlock it before the wash is finished. This is pathetic engineering and would be very easy to solve.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Washer. The washer door will lock when the unit is operating for safety. We welcome you to our family and thank you for choosing Samsung. ^Brad
Stains Clothes with Rust
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this machine - breaks immediately after warranty ends. Stains clothes brown with rust.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It's our pleasure to receive your review, Tony.
It can be frustrating to have clothes come out worse than when you put them in the washing machine, but in the vast majority of cases, any stains or damage that weren't there when you put them in the washer, aren't caused by your washer.
I have shared helpful links below.
The laundry is stained or damaged after using the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Get cleaner clothes with your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00084866/
Clothes are not clean after using the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Also, you can check the right cycle, settings, and features on the link below.
https://www.samsung.com/us/support/answer/ANS00061937/
The best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew, or bacterial residue that may remain in your washer as a result of washing clothes.
You can check the model's user manual link about cleaning the interior on pages 48 and 40 about self-clean.
https://downloadcenter.samsung.com/content/UM/202301/20230103164309469/WF6000T_UM_DC68-04006R-04_EN_CFR_MES_R.pdf
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145652610, which will help our team pull up your information.
^Rainly
Terrible quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung dryers break down every 3 years like clockwork.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having some concerns with your Samsung Dryer. A Certified Samsung Technician will be able to resolve this issue. You are able to locate a technician through the link below:
https://www.samsung.com/us/support/service/locations/
Thank you for choosing Samsung. ^Brad
Lasted 1.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started smoking and nearly caught on fire after 1.5 yrs due to what I assume is a motor failure. I have always cleaned the lint filter after every use. Do not buy, this piece of junk does not last
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, David.
We're pleased to assist you on this matter.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145569097) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa