Customer Ratings & Reviews
- Model:
- DV45K6500EV
- SKU:
- 4922824
Rating by feature
- Capacity
Rating 4.5 out of 5 stars
- Dry Time
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the dryer's performance, noise level, ease of use, and capacity. Many appreciate the steam function and the overall features, while some find the design appealing. A small number of customers mentioned the dryer's height as a potential issue.
This summary was generated by AI based on customer reviews.
Do not buy Samsung brand dryers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product might look sleek on the outside but it's cheaply made inside. We thought it would be one of the better products with all the high ratings and reviews but it only takes time to show its true colors. Samsung brand dryers are not meant to last. I regret buying this dryer and now have to spend $$$ repairing a bad design by Samsung. The belt breaks, the gears are cheaply made. Horrible design! And when you ask Samsung for help, they hang you out to dry. Never buying a Samsung dryer again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your feedback with us, RichieRich. ^Lo
Hot...Warm Stinking Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set a small batch of clothes in the dryer, clean the lint trap, select normal, and punch start. About 40 minutes later? Damp clothes. Every. Single. Time. The trick? Turn of that clearly untested "eco" mode. Eco because you have to run it again. If you turn it off it works like a regular dryer. The paired washer? The lock broke within a year and needed a warranty service call. Never again Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! There are several factors that determine how dry your clothes come out at the end of a cycle. I recommend looking over the information in this link (https://bit.ly/2JqfTwH) to help you get the best drying performance from this dryer. ^Jecca
Very disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever. 3 weeks after the purchase the letters in order to choose the cycle started peeling. Called Samsung and they said they don't have any solution to that problem and that I will need to take it back to Best Buy for an exchange.
No, I would not recommend this to a friendDon't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sheets ALWAYS become rolled into a tight ball and remain wet in the center. You have to remove and untangle at least 2 times to completely dry them. Also, the dryer broke after 2 years. Warranty is only 1 year. I'll probably get rid of it and buy another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, njay! Thank you for reaching out. I would love to assist you with this. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1138833268. Thanks! ^Mae
disappointing.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.has broken twice. replacing already. don’t do it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, JD99.
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
- Pros mentioned:Ease of use
4 repairs, 3.3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never purchase another Samsung product. Of any kind. Based on my experience with this dryer, the replaced drum wheel, tension pulley, Heating Element and sustained He Error received in 4 separate repairs. The _only_ positive I can give this dryer is it's sure easy to work on. Like they expect it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your feedback is greatly appreciated! Samsung uses this type of information to help us work to better the customer experience. ^Jecca
Quit working after 2 months!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer only runs for 4 minutes, then shuts off. Service people will not work on dryer unless it is unstacked! Useless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Bobmunky.
Thank you for letting us know about this. For assistance, please see the resources listed below.
Here are some resources to assist you in getting the dryer up and running:
https://youtu.be/78lJFJkU7hI
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please provide us with this reference number (1145098721) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Broken just after warranty expired
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this dryer in May 2017. In August 2018, too late for the one-year warranty to cover it, the bearings had to be replaced. Granted it was a heavy load that did the bearing in but this dryer is supposed to be able to handle heavy loads. From here on out we have to keep the loads small as the dryer doesn’t seem to be able to handle any thing heavy. The repair man told us we should have bought a Whirlpool. He repairs a lot of Samsung appliances.
No, I would not recommend this to a friendJunk stay away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Before your purchase a Samsung dryer google reviews for Samsung dryers "dryer will not shut off will not heat up"
No, I would not recommend this to a friend