Customer Ratings & Reviews
- Model:
- DVE45R6100C/A3
- SKU:
- 6323159
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the ease of use, quiet operation, and excellent drying performance of this 7.5 Cu. Ft. Stackable Electric Dryer. The steam function and stylish color are also frequently praised, along with the dryer's capacity and overall value for the price. While some customers noted the door's darkness and size as potential drawbacks, the overwhelmingly positive feedback points to a highly-rated appliance.
This summary was generated by AI based on customer reviews.
Horrible
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasted over $1850 and couldn’t use it. Bestbuy not allowed me to return after 15 days. Zero star.
No, I would not recommend this to a friendDryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer is perfect size, still figuring out how to get it to run for more than 5 minutes at a time
I would recommend this to a friendBrand response from Samsung
Posted .Hi Christopher! We're happy to help with this. Typically, if the dryer is shutting off right after a cycle is started, it is because the moisture sensors need to be cleaned. This link (https://bit.ly/3twzwJP) can walk you through how to do this, as well as how to check for other possible causes of this issue. ^Jecca
Not a fan :(
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of this dryer.I purchased the 7.5 cu.ft so I can dry king bedspreads in it. Not one time since I've had the dryer has it not rolled up in a ball while drying and not completely drying. It takes 3 tries of unrolling the bedspread (even separately drying sheets & have the same issue) and putting back in the dryer and the bedspread is still not dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Libby, I would like to congratulate you on your new Samsung Dryer and thank you for taking the time to post your review. I understand you have some concerns with taking care of your bedding and understand how much of a handful this task can be. I want to provide you with our best tips for efficiency. See link below:
https://www.samsung.com/us/support/answer/ANS00047247/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143399432. We thank you for choosing Samsung for your families needs. ^Brad
Overall good product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer and dryer were pretty good. However the customer service sort of sucked. They didn’t know much about the appliances or the sales that were currently being offered.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your insights, MCStep! Samsung values your opinions. ^Jecca
Doesn’t dry well for us
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it’s just me, but sometimes we have to run the dry cycle twice to get my clothes to fully dry.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have some concerns with your Samsung Dryer not drying some of your loads and I would like to help. I have some helpful information that I would like to provide that will ensure you are getting the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
Terrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a year and a half. Terrible product
No, I would not recommend this to a friendSamsung dryer 7.5 cubic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From day one the power button doesn’t work well. Best Buy still hasn’t done anything yet to fix or exchange
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Dryer. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142558794. We thank you for being a part of the Samsung family. ^Brad
Mmmm looks nice!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great at drying bedding. I really had higher expectations for the price. It’s very pretty though
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have some concerns with taking care of your bedding in your Samsung Dryer and I would love to offer some help. I have a link that I would like to provide that will ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/answer/ANS00047247/
Thank you for choosing Samsung. ^Brad
Run away
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Run don't walk from samsung dryers.... 6 months old and dead dead dead. Took 2 weeks to get a service appointment... then no show on the day of the appointment, rescheduled. Second appointment scheduled from 1-5, showed up at 7. Immediately told me that I needed to reschedule as the washer and dryer were stacked and it was a two person job..... reminded them that when setting the appointment the box was checked saying it was stacked. So I helped move it...Samsung had shipped the parts... guess what - wrong parts, have to order more. New parts come after another week, once again Samsung was told it was stacked, once again they send one person. At this point - 3 weeks with no dryer, I help him move it, again. Guess what..... wrong parts again, reschedule another week..... run, don't walk away. Did I mention it is only about 6 months old?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jtbold,
We appreciate you taking the time to share your experience.
On behalf of Samsung, we do apologize for the inconvenience this has caused you.
Please know that this is not the experience we want you to have.
Let me share the number of our customer care team so you can be assisted properly on your concern.
Samsung Customer Care:1800-7267-864
You may also check the warranty on your product.
https://www.samsung.com/us/support/service/warranty
Reference number: 1144208415
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Ross
Bad Customer Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a washer and dryer with the pedestals, hoses, and required connections. It took 3 times to install them correctly and undamaged. The first installers damaged the dryer at installation. The second installers "no showed" by taking a picture of my house but not coming to the door. Third installation also dented the dryer, but then required a fourth installation when I discovered the dryer did not work properly. The fourth installers were actually great. Thanks Joseph! The final rub was the fact that they changed their rewards points program. If you choose deferred financing over standard financing, you receive NO rewards points for a pretty hefty purchase.
No, I would not recommend this to a friendVery disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing Make too much noise wise washer broke down on me twice
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, , I can definitely understand what you're going through and I am here to help. We are continually improving the quality of our products and your feedback is important to that process. Here is a link to a troubleshooting guide that may help with your concern on the noises that your dryer is making (https://bit.ly/32wQIpv). In addition, we would like to speak with you further about the concerns you are having with your washing machine. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144110395) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
broke in less than two months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 month of normal operation, this dryer just stop working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Arch82,
Thank you for reaching out. We appreciate you letting us know that your Samsung dryer stops working after two months. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to the troubleshooting guide you can try when your Samsung dryer does not turn on.
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
The link below contains troubleshooting steps you can try if your dryer turns on but does not start or spin.
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DVE45R6100C/A3
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144528264
-Angelica
Dryer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not used the dryer as much because the washer was out of use due to it breaking down. I am not impressed with what it has done so far though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback! ^Ty
time required
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.need more time to use to give the review since were just new user for the machine so please have time observed the best of it
No, I would not recommend this to a friend- Cons mentioned:Door
Great unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes, I bought open box item that was missing some parts. I wish Samsung would take my warranty for missing parts seriously and not promise me 10 days delivery when it has yet to been processed. Great unit but I can't use it without the parts and I'm not willing to go out and purchase the additional parts. I'll update if I get the parts but for now
I would recommend this to a friendBrand response from Samsung
Posted .We understand your concerns and we thank you for leaving feedback on your experience. Unfortunately, since you purchase the dryer, as an open box and not new you would need to purchase any parts that are missing. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Lena
Wonderful touch screen for the first time user!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The looks absolutely beautiful!!! Love the touch screen!!! My boys 6$5 also love to help with the laundry same thing with the dryer!! Great products
I would recommend this to a friendDoesn’t Dry!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this dryer for all the great new features and it doesn’t even dry well. It takes 30% longer to dry items than my last dryer. I really wish I would not have tried trading up because this fancy new dryer doesn’t even work well! I should have stuck to my older dryer or maybe go for an LG. I definitely would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chris! I believe this link (https://bit.ly/33NrShH) can help you. It has what steps to take if the dryer is not drying properly. ^Jecca
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy this model , Too noisy when turn nurring, I got another model better
No, I would not recommend this to a friendDryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t like to dry blankets, have to keep restarting dryer multiple times
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with getting the best performance from your Samsung Dryer. I have some information to help with your issue. See link below:
https://www.samsung.com/us/support/answer/ANS00047247/
Thank you for choosing Samsung. ^Brad
Buyers Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look, but the quality is poor. My washer and dryer was delivered on Dec 13th. After a couple uses it started cutting off after 5 minutes of being turned on. I called Best Buy. The customer service agent was phenomenal. I was still within the timeframe to return. A couple days later, best buy picked up the dryer and delivered a new one. The new one does the exact same thing. Its turns off 5-6 minutes after being programmed to a normal cycle that's supposed to last 42 minutes. DO NOT BUY THIS PRODUCT!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Makenna! If your dryer ends after only a couple minutes with soaking wet clothes, your moisture sensors could be dirty. This link (https://bit.ly/2TmuIqm) can help you with that, and it also has some information on other possible causes of the dryer not completing a cycle. ^Jecca