Customer Ratings & Reviews

This is a great dryer. It's beautifully designed and has tons of great features, that you'll actually use! It's spacious and quiet, I'm so glad that I decided to buy this dryer! It has a clear, easy to read screen. It is simple to use, as well- so if you have kids, you can feel good about them being able to help with the laundry! I would highly recommend checking it out. It's affordable, great quality, durable, and well made all the way around.

Quiet and efficient. Better than the old dryers I’ve had.

I have the 2016 model of this dryer and hope they have made some serious improvements for the current model. I have been washing/drying clothes for a long time and have never had a dryer ball up clothes like this one does -- takes forever to dry sheets and towels, in particular. It has turned into one huge annoyance as the dryer requires constant monitoring. Put me off of ever getting another Samsung appliance.

Meh..... bought it for price and definitely got what I paid for. Minimal features, minimal performance. I feel a strong sense of regret every time I use it. Sorry Samsung, but you really let me down on this one.

Love it! Works perfectly so far. There’s only two of us to I typically do laundry once a week. The clothes dry about 10 minutes quicker than they wash most of the time.

Smoke came out of this dryer at start of our last and final use: after pressing the start button a few times, the dryer drum did not move. First came this low pitch terrifying rumbling noise, then a white gray thick and suffocating smoke came out of back, from inside the dryer. The burning rubber or tire smell was still present in the house 24 hours later. Purchase of this dryer/washer pair is worse than we ever dreamed of. We thought the matching vibrating & walking washer was so terrible (model WF45R6100AW/US - see my review for the washer), this dryer is the worst.

Smoke came out of this dryer at start of our last and final use: after pressing the start button a few times, the dryer drum did not move. First came this low pitch terrifying rumbling noise, then a white gray thick and suffocating smoke came out of back, from inside the dryer. The burning rubber or tire smell was still present in the house 24 hours later. Purchase of this dryer/washer pair is worse than we ever dreamed of. We thought the matching vibrating & walking washer was so terrible (model WF45R6100AW/US - see my review for the washer), this dryer is the worst.

Bought it end of 2020 and now it won’t heat. Not sure what the problem is. It worked great for 2.5 years. Should last longer.

This dryer has completely died after three years. We contacted repair for service, and were advised that the master control unit is out. We have been waiting on this part since the first week of September and we’re just told it will not be available until late December. I will NEVER PURCHASE another Samsung appliance - this is absurd.

I just got it, so far a plus. I like the dryer, my clothes dry quickly. It makes musical sounds to let you know that your clothes are done.

Overall I'm unimpressed. Purchased in 2020, and it is now malfunctioning. Looking into the problem, it is a well-known faulty relay issue with Samsung Dryers and requires a complete replacement of the control module. Go with a better quality brand,

The machine works perfectly. Only complaint is that I couldn't get it in black.

Only 3 years of use and the heating element is done for! It’s not a simple change either - hours of disassembling the panels off the front & waiting on a part to come in. As a mom, not an ideal situation. Won’t cheap out again and go with Samsung.

Motor went bad while having it for barely 3 years. Complete joke of a product.

It's a good dryer but in two years this dryer suddenly stopped working. Lucky we bought 5 years warranty plan.

I’m done with anything Samsung. It’s complete trash, including their TV’s. Ridiculously overpriced plastic junk. Heating element went out after 2 years. Our LG washer and dryer lasted over 15 years. To make matters worse, when we called to have it serviced, via the warranty plan we purchased with the items, we waited a few days for the tech to come out just to say “yep it’s a broken heating element, we’ll have to order the part and schedule an appointment to fix it.” Granted the tech was kind and professional but Geek Squad’s method of diagnostics is absolutely unsatisfactory. They could have asked more probing questions if they thought we may be mistaken about the heating element (which we weren’t) and had the part on hand to fix our dryer on the first visit. We have a family of 5 and can’t wait another week to do laundry. Geek Squad you can do better. I’ll be rethinking any future purchases or warranties with Best Buy and never again with Samsung.

Sensors are always breaking. Have had to fix it multiple times. Not worth the headache

Purchased on December 2019, and the dryer is broken after 3 years (Jan 2023)

Received dryer today. Product appears OK but service is terrible. Noone answers the customer service phones, chat never helps, and no access to delivery or service persons. Installers hooked up the dryer but also knocked the washer drain pipe out of the drainage pipe. Floor flooded when the washer was emptying. We were not able to lift the machine out to fix the drain connection. No way to contact service for immediate fix. Terrible customer service and extreme error on installers part. Very disappointed. No reason to buy from Best Buy when many other options available. Big mistake on my part!

This review is for Samsung dryer model number DVE52M7750W. I will never buy Samsung products again! This dryer was bought in 2018 and already Im having problems with it. The dryer won't shut off. From reading the internet about this problem, a lot more people have the same complaint. Its a Power Control Board problem. Dryers should last a lot longer then 2 years. I do not recommend any dryer from Samsung. I also talked to Samsung and they don't seem to care about fixing this faulty product problem. Beware!