Customer Ratings & Reviews
- Model:
- DV42H5000GW
- SKU:
- 3458006
Rating by feature
- Ease of Use
Rating 4.4 out of 5 stars
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers love the 7.5 Cu. Ft. Stackable Gas Dryer's fast drying speed and ease of use, praising its large capacity and quiet operation. Many appreciate the dryer's affordable price and energy efficiency, while some found the height to be less than ideal. The dryer's numerous features and overall performance also received positive feedback.
This summary was generated by AI based on customer reviews.
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the dryer less than a month and started making noises like there was road construction in my laundry room. Bought the extended warranty but still waiting for them to get back to me. What a pain.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cheryl,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making unusual sounds. Samsung dryers are generally very quiet. Many of the sounds are normal or can be fixed with little effort.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144209102
Thank you for choosing Samsung. Have a great day.
-Trisha-
Nice dryer It works!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems that our family has gone through quit a few dryers. This time we are trying a Samsung. We hope this brand lasts a long time.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on joining the Samsung Family. I am sure that we will have the pleasure of having you a part of this family for a long. Thank you for choosing Samsung. ^Brad
- Pros mentioned:Drying performance, Noise level
Gets the job done, lots of bells and whistles
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most importantly..... it drys everything quickly and that's what we needed. So far I have used 3 of the 11 settings and it does make things easier. 11 cycles is overkill, probably will use maybe 4, but no-harm no-foul. Anti-static setting is really good especially as it gets colder in the North East and anti wrinkle with steam works well especially when your'e in a rush, throw it in and a few minutes later pull it out pretty much wrinkle free. It's quiet and easy to use. One drawback is that when you open the door clothes fall out based on the position of the drum, not major but worth pointing out.
I would recommend this to a friend NO GOOD FOR STACKING
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OVERALL THIS IS GOOD DRYER BUT ONLY IF YOU ARE GOING TO SET IT SIDE BY SIDE DO NOT BUY TO STACK YOU CAN NOT SEE THE LED PANEL
No, I would not recommend this to a friendThe worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product broken. Best Buy service was auful. The instal was auful. The follow up was auful we went thru 3 installs.
No, I would not recommend this to a friendDrying issue
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cloths all ball up and don't dry too well. Also if you put just one item in it won't run
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jodysays,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with 9 Cycles - White
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here's are some links that might help you
with clothes not dry and how to run your dryer.
Clothes are not dry after using the Samsung dryerhttps://www.samsung.com/us/support/troubleshooting/TSG01000999/
Cycles, settings, and features on your Samsung dryer
https://www.samsung.com/us/support/answer/ANS00051022/
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144379267
Thank you for choosing Samsung.
^Ross
Average
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the washer/dryer set less than a year ago and the washer just went out!
No, I would not recommend this to a friendWaste Of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to be replaced with in a year. Not only did it not dry clothes in once cycle...it squeaked.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi keldills,
Thank you for your honest feedback and we hope for your good health. We are saddened to know that your dryer didn't perform to your standards. We understand that dryers are essential in our day-to day chores.
Please click on the links below if you still experience clothes not drying after using a Samsung dryer and the squeaking noise.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144225045
Leo
Is this a dryer?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason it takes forever to dry clothes in this thing. I thought it would be faster but after running the dryer for over an hour the clothes are still damp. It takes two cycles to dry the clothes. Even then they are still slightly damp. I spent a lot of money on a dryer that doesn’t dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EHansen! I'd like to provide this link (https://bit.ly/2ZYy4lM) to some useful steps you can take if the dryer is not drying properly. ^Jecca
Can't figure it out yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I put my clothes to. normal dry and it still comes out somewhat wet.
I would recommend this to a friendBrand response from Samsung
Posted .Hello! Thank you for reaching out to us, here is a link that'll help resolve your drying concerns! https://bit.ly/35oc1qE ^Ty
Appalling News
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just heard that Best Buy is no longer contributing to the Republican Party and any campaign members that stood up for the review of Electoral College votes. Those members and the President stood up for the Constitution, for our republic while the state officials broke laws and made a mockery of our Constitution. Unless you are blind you have seen that this election was blatantly stolen. I remind you that capitalism made your corporation what it is and afforded you the life style that you have. Your statements and actions are Anti American and borders on treasonous behavior and I, one of many, will no longer buy from you. And guess what? 74,000,000 people at least feel the same.
No, I would not recommend this to a friendDefected item.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer did not work when we got it and we had to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ArneVa,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your refrigerator as it didn't work when you got it. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/DV42H5000GW/A3 for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144605686.
-Noraina
Defective after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to come back and leave a review for this dryer after using it for exactly 2 years. The dryer would not stop spinning even with the power button OFF. I read forums and reviews and it seems this is a very common problem for this dryer and other samsung dryers. Since it is out of warranty the only option is to find a dryer technician or have Samsung recommend one but it is going to cost $ for them to come out and more $$ to fix the problem. Wish I had gone with a different brand that didn't have this problem. Since it is happening so much they should have recalled this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are grateful for you taking the time to share your thoughts on this dryer. Your feedback helps us to continue working to improve the overall customer experience. ^Jecca
Breaks contantly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer has a nice look but that's about it. We've had ours less than 3 years and have had several repairs done. Not well made. Samsung should stick to TVs/phones.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Upsetcustomer,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble with your dryer. We apologize for the inconvenience of the dryer doesn't meet your expectation. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference please click on the link below for troubleshooting guides:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/?model=N0021865
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144246733
Thank you for choosing Samsung. Have a great day.
-Trisha-
Would not buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Three years in and after what i would describe as normal amount of usage for a family of 4, 2 adults and 2 children, my Samsung gas dryer is already malfunctioning. I'm being told that the idler pulley has gone bad and that the part itself was of poor quality to begin with. Very disappointed because Samsung makes such great televisions and phones (i own both), therefore I was confident when i purchased my Samsung washer/dryer that I was getting products that were of superior quality. Now I must decide if worth costly repair or should just replace with another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you, JacksonEsq, for sharing your experience with this washer and dryer. Samsung is always looking for ways to continue improving. Your feedback is very valuable to us. ^Jecca
Run, don't walk, away from Samsung!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 2 years old and belt went bad. Received estimate of $290 to fix (paid $729.45 all in for original purchase , including installation kit). That is ridiculous (repair company has excellent reviews). What happened to our parents' products that would last for years and years without an issue? My repair company warned me to stay away from Samsung. Live and learn.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi mcash48,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
In case of repair or replacement, you can check the warranty coverage of your product here:
https://www.samsung.com/us/support/service/warranty/DV42H5000GW/A3
For parts needed you may purchase them here:
https://www.samsungparts.com/Default.aspx
if additional assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung. Have a great day.
Reference number:
1144564002
^^Ross
Clothes damp after 3.5 hrs on high heat!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned this dryer for almost a year now and let me tell you, it’s a piece of crap. Never dried properly. I’ve tried everything from keeping the lint trap clean, cleaning out my dryer vents often to timed dry instead of sensor dry option. Clothes never dry. I literally had the dryer on high for 3.5 hours and clothes were still damp. My clothes always smell of mold. It is disgusting. The dryer appears to work perfectly With respect to functionality But just doesn’t dry no matter what.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Gas Dryer. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142538089. We thank you for being a part of the Samsung family. ^Brad
Awful wet clothes
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is awful. I’ve had it for a year and wish I could return it. It takes all day to dry two blankets. I have to start it over and over again. It doesn’t dry and I end up hanging up most of my clothes out of the washer. I really wish I could return this dryer it is so horrible. Please do not buy it. It was so expensive and I can’t believe I was duped.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Lizzo,
I see that you are having some concerns with your Samsung dryer not drying your clothes and I would like to make sure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.samsung.com/us/support/answer/ANS00047247/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143258123. We thank you for being a part of our Samsung family. ^Brad
Loud; Low Heat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine had a squeak from day 1 which has been getting louder and more annoying each week. Additionally, it fails to get very hot. I had a repair service come to check on the gas and vent lines however, despite both being fine it can take 2+ hours to dry some loads, on it's hottest setting. Wish I could return!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for joining the Samsung Family. I understand you are concerned with the heating of you clothes in our Samsung dryer. To adjust that on your control panel, press Dry Level until you have your desired level. There are four levels, Damp, Normal, More, or Very. Thank you for choosing Samsung. ^Brad
Samsung Dryer Drum Crack, Buyer Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After owning this dryer for 18 months, I noticed that the drum developed a crack. Unfortunately, this is a known problem as reported by many other forums including a popular CNET review. I'm very disappointed with Samsung and their unwillingness to do anything about this commonly known product defect.
No, I would not recommend this to a friend