Customer Ratings & Reviews
- Model:
- DVG45T6020W/A3
- SKU:
- 6420196
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Easy to use
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using it I would like to recommend for everyone ,just easy to use
I would recommend this to a friend Nice Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice looking and size, love the feature on it
I would recommend this to a friendNice Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice looking and size, love the feature on it
I would recommend this to a friend- Pros mentioned:Ease of use, Overall performance
new washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to use and much larger than expected, works great
I would recommend this to a friend - Pros mentioned:Ease of use
Great washing machine for a great price!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for our rental. It's easy to operate. It is an excellent value.
I would recommend this to a friend It's okay
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, but we had to buy it to replace our other Samsung washer that died too soon. So not be getting any other Samsung appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for sharing your honest review of our washer. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
- Pros mentioned:Drying performance
Dryer review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this one since our dryer went out ans I love it. It drys clothes fast, it’s energy efficient and it signs to you when it’s done! Best purchase ever!
I would recommend this to a friend - Pros mentioned:Capacity
Great product!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large capacity helps us wash fewer loads with ease and cleans always very nicely.
I would recommend this to a friend - Pros mentioned:Overall performance
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no issues so far, working good. easy to connect and clean.
I would recommend this to a friend - Pros mentioned:Overall performance
Satisfied
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are happy with our purchase and the delivery guys were very good.
I would recommend this to a friend Happy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as promised and fits under my counter true to specifications!
I would recommend this to a friendExtremely Disappointed – Misleading Description
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely Disappointed – Misleading Description and Poor Customer Service I recently purchased an open-box gas dryer listed in "excellent condition" from Best Buy for my business. I rely on a dryer daily, so I drove 70 miles to pick it up. Before finalizing the purchase, I confirmed with the in-store team that the unit was in excellent working order — they assured me it was. When I got home, I noticed that the dryer was missing the original (or even suitable) packaging, which was clearly promised online. Still, I proceeded to install it — and the moment I turned it on, it began making loud, disturbing noises. So much for "excellent condition." I called the store immediately and was transferred to the support team. I explained everything in detail. The only solutions offered were either returning the item (and somehow surviving without a dryer for several more days) or waiting 5+ days for a technician to show up. I requested to speak with a supervisor — her name was Rachel — but she was just as unhelpful and dismissive. When I asked to speak directly with the store manager, I was told — unbelievably — that the store doesn’t have a phone number, and that if I wanted to speak to someone in charge, I’d have to drive another 70 miles back to the store. Seriously? In the end, I had no choice but to hire a technician out of pocket to repair the dryer — an expense and headache I should never have had to deal with. This experience was unacceptable from start to finish. Best Buy's “open-box in excellent condition” listing was completely misleading, and their customer service was unhelpful and dismissive. I expected far better from a major retailer. I will think twice before ever making a large purchase from Best Buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Ease of use
Nice!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was nice and easy to operate able machine. We liked so far....
I would recommend this to a friend - Pros mentioned:Capacity
Must buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung washer machine is huge enough for 5 members family. It runs quietly in first 3 months. I don't feel vibration while a washer is spinning.
I would recommend this to a friend Decent Washer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Caught these on a sale. Overall I am happy but have occasional vibrations when spinning at the end
I would recommend this to a friend- Pros mentioned:Noise level
Great washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great machine and value! Quiet operation several wash options.
I would recommend this to a friend I'll never buy another Samsung appliace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PLEASE read this and don't be dumb like me and assume bad reviews were an anomaly. The issue isn't the unit. It stopped working after 6 months, which is a problem. But I bought the extended warranty and thought I'd be golden at least during the initial ownership period before extended kicked in. However, Samsung contracts with local companies and makes absolutely NO guarantee on timeframe or compensation for having to go to the laundromat. My washer broke over a month ago and we're still waiting on a tech after being given the runaround and rescheduled on several times. We live in a major city so there's no real excuse. After calling Samsung to complain loudly they transferred the ticket to a different company and I don't anticipate better results. Meanwhile I'm almost $200 in the hole from laundromat visits (I have six kids) and Samsung flat out refuses any consideration of compensation for that. I paid almost 2k with warranty and installation for a premium washer/dryer set and I'm spending hours every week at the laundromat after owning it for 6 months with no end in sight.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidH, we understand your frustration that there is still no service technician scheduled to fix your washer and dryer, so you have to go to the laundromat to do your laundry. We want to speak to you directly to provide support and see what options we can offer to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number (1151677435) to help our team pull up your information.
Have a great day.
^Camille
Great washer.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this washer. No smell to it. It let's you know when it needs to be cleaned.
I would recommend this to a friend- Pros mentioned:Overall performance
Best Washer and dryer combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best washer and dryer hands down. Highly recommend
I would recommend this to a friend - Pros mentioned:Overall performance
Great Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally made the purchase and the set was wonderful.
I would recommend this to a friend