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Customer reviews

Rating 4.6 out of 5 stars with 6547 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 160 Showing 3,181-3,200 of 6,547 reviews
  • Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Wanted a stackable unit to save space and this fit the bill perfectly. Also wanted a color other than white.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Unsure of Quality Build

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. Feels poorly and is cheaply made. The outer window is made up of cheap plastic, not glass, as I assumed. I am selling my house so that any problems will belong to the next owner.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi RonK,

      Sharing your honest review of your dryer is essential. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day!

      -Kimberly Samsung

  • Rated 1 out of 5 stars

    Do not buy - shakes like crazy during spin cycle.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last Samsung washing machine lasted almost 12 years so I thought going with Samsung for a replacement was a no-brainer. Sadly I was mistaken and will never purchase a Samsung product again. The machine cleans the clothing fine, but it shakes so violently during the spin cycle that anything on top of the machine falls off, and the spin cycle is extremely loud. Samsung has sent three technicians from two companies to investigate why the machine is doing this. Technician #1 said there was no error code, so therefore no problem, but he agreed my machine was shaking worse than he'd seen. Technician #2 wanted to replace the shock absorbers, but said I was out of warranty so it would cost nearly $500 (I'm not out of warranty, Samsung opened the repair ticket incorrectly). Technician #3 acknowledged that I was under warranty but saw no problem with my machine. Interesting that a problem is discovered when it's believed I'm paying out of pocket. Samsung's answer is "don't put anything on top of your washing machine." Needless to say, I hate this machine and Samsung's customer service is awful.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, we thank you for your review and we are sorry to hear of the concerns you’re having with your appliance. We’d like to follow up with you regarding your concerns. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144129256) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying a washer and dryer and the process was easy, fast set up and the washer is very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer lover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Samsung washer it’s easy and simple to use and gets the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy. I really needed a washer in a short time frame and I was able to be satisfied by Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We will see in three years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We will see in the next three years if Samsung will disappoint or not I hope this dryer will last like my LG for 12 years Best buy should not force a ventilation duck for 27 dollars and power cable for 27 dollars while have them bought for 19 dollars and best buy refuses to give the free installation if I do not buy these accessories from them. Best buy is a good company and should not act gready Best buy will not match price many seller options

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Toon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer it sooo good it works good also easy to use it heats up fine easy to clean and also work s good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So far excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good i love my new dryer. This is the first time i bought any washer/dryer combo and its amazing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    one of best product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good i love my new dryer. This is the first time i bought any washer/dryer combo and its amazing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    We Love our New Samsung Washer!!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We Love our New Samsung Washer!!! It does everything that it should do!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazingly Fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a brand new set before I can do 3 loads in the time I used to do 1! Make sure you leave the doors open front loaders can get mildewy and only ever load 1/2 full to take care of them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome washer for the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, couldnt be better with the quality and how this works. pretty much straight forward operation

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    New Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it delivered, Hooked it up. And it's been working great ever since. Haven't had it a month yet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s everything advertised works well and I’m very happy with my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung - Great Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great overall machine. This is our second purchase of a Samsung machine.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love this washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a very highly quality washer. It’s very quiet and doesn’t really vibrate. It cleans the clothes very well

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    First timer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time ordering a Samsung Washer. So happy I did. It's very quiet and operates fantastic

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    doesn't dry clothes completely on normal setting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Maytag would shut off when the clothes were completely dry. this new Samsung shuts off before the clothes are completely dry.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great dryer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer, very fast, easy to set up a load, loved the easy loading to the dryer.

    I would recommend this to a friend