Customer Ratings & Reviews
- Model:
- DVG45T6020W/A3
- SKU:
- 6420196
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry highly, praising its performance, quiet operation, and ease of use. Many appreciate the dryer's capacity and drying speed, along with its sleek design. However, some users find the lint trap difficult to clean, and others have reported challenges with installation or the spin cycle. A few minor concerns were also raised regarding the dryer door.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far, really happy with the washer and dryer that I recently purchased. Service and delivery was very good, as well
I would recommend this to a friend heating element
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked great until the heating element died within 6 months and trying to get samsung to fix in because it was still under warranty was such an issue it still does not work most expensive paper weight i have ever purchased
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jerrett,
We understand your disappointment with your dryer that stopped heating. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your dryer.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149833739) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Washing without water!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed, i was so happy to receive this just to find out it washes without water, and no matter what combination of programs i try, it barely uses enough water to wet the clothes, when i remove the clothes after washing they have dried on detergent on them! We called the service guy from samsung and he checked the software and said all good, this is how it is! I wish i would know this before , i wouldn’t buy this! I can’t believe i spent so much money on this garbage! Also there is no program description anywhere not even online!
No, I would not recommend this to a friendBrand response from Samsung
Posted .KingaH, we understand the frustration when your washer has concerns about filling the water. Allow us to help.
Below is a link to help you diagnose if your washer has concerns filling with water. Please choose "Washing machine does not fill with water at all and Washing machine does not fill with enough water." Kindly click on the embedded word if prompted by one and watch the video if one prompts.
Samsung washing machine water fill issues
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
Please see page 17 under the "Water supply, and page 27, "STEP 4 Determine the load capacity" section of the manual, for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147177515) to help our team pull up your information.
Have a great day.
^Camille
Not worth the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a pain to level. It’s still isn’t level. A lot of money for a product that can’t even be fully loaded. Not happy with this at all. It gets the job done, though. Never buying a front loader again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Washer. There are several important factors that can be causing your problem. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Thank you for choosing Samsung. ^Brad
Plastic smell won't go away.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a week of use, it still smells like plastic when I open the door.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, thank you for taking the time to share your feedback with us and bringing your concerns to our attention. We can definitely understand how frustrating that must be. We would like to inquire further about the concern you are having with your washing machine. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144064347) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Samsung - 4.5 cu ft Front-Loading High-Efficiency
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it and it came with many defects and the store doesn't give me support
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JeffersonS,
We want to inquire more about what transpires with the washing machine and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Great Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Dryer ! Price was right, delivered on time. Looks Great. Everything you need. Nothing you don't. Happy wife.
I would recommend this to a friendThere wasn't item tat I chose
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy twice delivered me damaged gas dryers. It wasn't the gas dryer that I chose at the outlet between open-boxed dryers. I had to return them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not dry as well as my LG did, that’s why I have it a 3 star
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Valerie,
We understand your discontent with the performance of your Samsung dryer. We are here to help better its drying performance.
I have shared a Samsung link below that can help with your experience. The link has 4 radio buttons (The dryer has no heat at all, the Dryer cycle ends too quickly, the Dryer cycle takes too long, Dryer is not hot enough). Each radio button will have an embedded video which we recommend watching in full. Each radio button will also have hyperlinks that can help with the experience.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Leo
- Pros mentioned:Noise level
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so happy with my washer and all hit can do. Plus how quiet it is. I recommend this washer to everyone
I would recommend this to a friend a title
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is very fancy but doesn't rotate the clothes very well I would avoid these 'high efficiency' products. the agitators are too short in this unit in my opinion.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Will,
Great to hear that you're using our Samsung washing machine! Let us send you some links to address your concern about the washer.
Clothes are not clean after washing:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144953048 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What I like about the dryer: -Efficient dryer with many different settings. Personally, I only use the "delicate" mode because I like the settings. Low heat and sensored for an adjustable dryness setting. -Nice theme tone upon completion -The lint catcher is a basket, so when you transfer the lint from the basket to the trash, it leaves no dust around. -You can stack this with the matching washer, or not.
I would recommend this to a friendBeautiful and very functional
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer machine. Can be a little noisy sometimes (when fully loaded), but overall a great product.
I would recommend this to a friend- Pros mentioned:Drying performance
Samsung Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far one of the best dryer I ever own. drys clothes in a short period of time and is wrinkle free.
I would recommend this to a friend - Pros mentioned:Overall performance
Great product!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product.. if you get it. It’s a 1/2 step down for the gas inlet.. just so ya know.. lol love the product!!
I would recommend this to a friend Samsung washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great washer and dryer set and a great affordable one for the price
I would recommend this to a friendRegret
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to dry your clothes for an hour before everything is completely dry. Wish I would have returned it when I had the chance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ShakiaP,
We know the inconvenience of dealing with a dryer taking too long to dry clothes. We're here to help.
Here is a link to troubleshooting steps for when your dryer takes too long to dry. The link also provides resources to check for cleaning the lint filter, testing vent blockage, checking for error codes, and reviewing your dryer's cycles, settings, and options.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
We've also included a guide about properly loading the dryer for reference.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148068086) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Overall performance
Love this dryer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this dryer! No issues with it being an open box at all. Well worth the price!
I would recommend this to a friend - Pros mentioned:Noise level
Washer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the washer color and love the silence of the item it’s very quiet and washes amazing
I would recommend this to a friend - Cons mentioned:Door
Mager damage to Laundry room.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers. Forgot to remove shipping bolts. Machine fell off pedestal and wedged it self against the door handle blocking the door shut. Had to break in to the newly remodeled laundry room. New oak door is destroyed. And lost of damaged to sheetrock.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille