Customer Ratings & Reviews

It’s ok wouldn’t recommend it to someone else especially the service on Samsung. These days has gone way down. They sent some guy that doesn’t even speak English and never corrects the issues go into a whirlpool.

The service was great and I was provided the the Best Buy service that I expect always.

Works great ! My first front loader and I like it! Takes up less floor space since I stacked with the dryer!

Samsung has reduced the size of outlet pipe, so we had to get an extension. The subcontractor of Best Boy refused to connect our washer. We were stuck with washer delivered to our house and not installed for weeks. Our previous washer was also Samsung and it came with a longer drain pipe, so there was no need for an extension and no liability issues for whoever installed the washer 10+ years ago. Samsung's cutting corners caused a great deal of inconvenience to us. Too soon to review the performance of the washer. It is easy to use it.

Worst experience ever with Best Buy’s appliance installation and service. After two pre-measure visits and six repair appointments, my dryer issue still isn’t fixed — and during one visit, the installers even damaged my washer! Now both appliances are incomplete and not working properly. The third-party installers are careless, and there’s zero support from the Plymouth, MA store. The manager told me they can’t help once the product is delivered and that everything must go through phone support — but after 10+ hours on calls, nothing has been resolved. Terrible customer service from start to finish. Don’t buy appliances from Best Buy unless you want endless frustration and no accountability.

the product works great and purchased at a reasonable price but the installation guys wouldn't install it because of the existing gas line. Aren't there always existing gas lines?

Quickly washes and it spins the clothes really dry which means less drying time.

Big enough, but makes too much noise. I think they are too expensive to be fixed when broken.

It's okay regarding the features. The issue is with the drying. It takes too long to dry a normal load. Not sure if there is defect or just the dryer.

Our old dryer died after many years. We love the look of this dryer and how advanced it is in comparison. It’s self-explanatory and dries clothes quickly and thoroughly. We are so happy to have this appliance in our home. It makes our lives a whole lot easier.

Absolutely love this dryer. After mine when out I got this one. Delivered with care. Kinda too a while but no damages and no mess

Here is the Bottom line, you put your clothes in the Dryer, Turn the power on, press the start button, when the pleasant chimes sound your clothes are done, a load of Towels You use the Heavy duty settings, it's also quiet and Best Buy Installation was superior

Works, but is overly complicated. Not all features are useable on all settings, so you have to memorize or look up. I think it runs too hot or long on some things. It has a tendency to overdry cottons on normal settings, so now I’m using the timer, which has to be adjusted each time. I frankly miss my 20-year old Kenmore with mechanical parts vs. digital settings that are bound to need replacing at sooner. (I hate that new appliances don’t last as long and end up in landfills.) It comes with vent and gas attachments, but our existing were better quality, so the parts weren’t needed. The Service team that installed was great.

I use mostly all of the settings on this bad boy & they are all great. Very good quality for catching lint and other particles during the cycle, especially for my pet-friendly home.

My Bosch worked great for 12 years and it was my fault it broke. I am very curious to see if Samsung can beat it. It works great so far, although it’s delicate cycle is much worse then my previous device. The wool was not washed that delicately as before.

It does what a dryer is supposed to do. Completes cycles way before the wash is done and with the moisture sense it continues drying once the time is up if needed. Door is super easy to switch sides on.

Excellent Dry. Fast drying time. Great options for settings. Vent very easy to clean. Very sleek and modern appearance.

Came into Best Buy to look for a new washer and dryer since the one I had I was currently renting out and it kept going off balance. To make this review short. Everything so far is working and going smoothly. Doesn’t take long to wash or dry at all.

Best washer ever great on electricity and energy. Highly recommend

Purchase works as. Expected. Uses about 6 gallons of water less than my old one. A regular load with a separate rinse after the regular cycle takes about 15 minutes longer than the old one. Clothes are clean and soft. I recommend this machine.