Customer Ratings & Reviews
- Model:
- DVG45T6020W/A3
- SKU:
- 6420196
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry highly, praising its performance, quiet operation, and ease of use. Many appreciate the dryer's capacity and drying speed, along with its sleek design. However, some users find the lint trap difficult to clean, and others have reported challenges with installation or the spin cycle. A few minor concerns were also raised regarding the dryer door.
This summary was generated by AI based on customer reviews.
Horrible purchas
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible purchase. Takes 3-4 hours to dry a load of clothes. Do not buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanielleG, we understand the disappointment of dealing with a dryer that takes too long to dry clothes. Let us help
Here is a guide to help you troubleshoot if your dryer takes too long to dry your laundry. Please click on the embedded word.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150463192) to help our team pull up your information.
Have a great day.
^Camille
bad review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really bad experience with instalation. 3 months and nothing working here! we always have different excuses and it's never because of any limitation on my part
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RafaelS,
We want to inquire more about what occurred with the washer and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice price, size has many wash functions and runs great
I would recommend this to a friend- Pros mentioned:Ease of use
Electric Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the color and very easy to use. No problem
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Phil, I appreciate your feedback on your new Samsung Dryer. We thank you for being a part of our family and choosing Samsung in your home. ^Brad
- Pros mentioned:Overall performance
So far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, i've had for about a month, no issues so far
I would recommend this to a friend Putting your clothes outside is more effective
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything Samsung has gone to crap. We bought this and the matching washer in December of 2020. Neither functions correctly - the washer can't spin anything unless its 100% perfectly balanced. This dryer.... good lord. Is your sock slightly more damp than just damp? Good luck - it will turn on for five minutes, then ascertain through it's brilliant programming that what you are attempting to dry is actually "Dry". It's not. Also, the "Manual" setting... where it should just, you know, allow you to "manually" set a time to dry? Yeah, that also doesn't work. 1 Hour drying time, you say? Here's 3 minutes a 9 seconds. Good luck. I've bought nothing but Samsung appliances for 20 years. I'll never buy another.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ehren,
Thank you for reaching out and sharing your feedback about your Samsung dryer and washer. I understand you're having an issue with your washer as it can't spin anything unless it's 100% balanced, your dryer is not drying clothes and the manual setting also doesn't work as it won't allow you to finish the cycle. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000997/ if your washing machine won't spin or won't stop spinning.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ if your clothes are not dry after using your Samsung dryer. Just click on "Dryer is not hot enough" for the troubleshooting guides. You can also click on "Dryer cycle ends too quickly" as it won't follow the time you set for drying.
If your dryer turns on but doesn't start to spin, then you can check this link https://www.samsung.com/us/support/troubleshooting/TSG01001987/ to help you resolve the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00051022/ for the cycles, settings, and features of your Samsung dryer.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144370166.
-Noraina
Avoid this machine
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. This washer's bearings went bad after two years.... extremely loud noise in spin stage. Bearing problem verified by two repair people. The fix would have been very expensive so we bought a new one. Avoid Samsung! One repair person said Samsung washers last 2-4 years. We had normal wash loads for a small family.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AnnM,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you.
-Angelica
- Pros mentioned:Noise level
Good stuff
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good unit for the money. Runs quiet and is efficient.
I would recommend this to a friend Poor dry sensing technology
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dry sensing technology not up to par! It seems to not detect damp clothing, especially sweaters and sweat pants!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Philip! Often times, if the sensor cycles are not functioning properly, the sensors just need to be cleaned of lint. This link (https://bit.ly/37ngZXB) can walk you through how to do this, as well as other things that could be causing the dryer to not dry properly. ^Jecca
Buyer Beware...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this washer end of Aug of 2020. It was a great price and worked fantastic until it didn't. 5 days ago it started making a clunking sound, my guess it's one of the drum/basket rollers failed. Let me point out I've used this washer FOR LESS THAN 2 YEARS. Well, not only is it out of warranty by 9 months but there are ZERO Samsung Technicians in "my area" even though there is one about 30 miles away. Then Samsung support told me to call an appliance repair shop about 1,000 miles away. Anyways I paid over $700 on a washer that I will most likely need to drop $300-$450 dollars into to get it to work again. If you're on the fence about this washer just do the math
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jason,
Thank you for reaching out. We appreciate you informing us that your Samsung washer started making a clunking sound. We apologize for the inconvenience this has caused you, especially with the warranty and the repair cost. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a troubleshooting step to try when your Samsung washer makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
The video link below contains additional information on what to do when your Samsung washer shakes and vibrates or is noisy.
https://www.youtube.com/watch?v=ywOrH59K9Rw
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/WF45T6000AW/A5
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144593817
-Angelica
Not a happy camper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so happy with the washer, don’t know if it wasn’t installed correctly but it makes a noise when it’s washing and when it’s spinning the whole washing machine and the dryer shakes. Had to leave town and won’t be back in till July as soon as I get back will call to make an appointment so they can fix it. Thanks
I would recommend this to a friendBrand response from Samsung
Posted .Hello Rachel,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having issues with your washing machine as it's noisy when it's washing and spinning, and the dryer shakes. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001985/ to help you identify the proper troubleshooting steps to resolve the issue regarding the noise that your washing machine makes.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001016/ if your washing machine is shaking.
I also recommend checking this link https://www.samsung.com/us/support/troubleshooting/TSG01109143/ of your Samsung dryer is vibrating or shaking.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144390785.
-Noraina
24
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good appliance with enough features and a good space saver.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Dannym,
It is a pleasure to hear from you. We are pleased to hear how satisfied you are with the washing machine! We value your observation, and we will continue working on improving the quality of the products we offer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144824570, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Great until it breaks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this washer in October 2021 and started making noises on December 2021. Samsungs service department is AWFUL is made to discourage you from submitting a claim. After initial assessment for repair, it was switched to exchange and now Samsung won’t do exchange with e receipt. I’ve been on the phone with Samsung for at least 5 different occasions and each for at least 45 minutes. If you buy it I hope you dont have to go through the same ordeal
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jerryatlaw,
Thank you for reaching out and letting us know that your washer started making noise two months after purchase and that we won't accept an E-Receipt to process an exchange. We apologize for the inconvenience that this caused you. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to a troubleshooting guide that you can check, which may help fix the noise issue with your Samsung washer.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
I've also included a video link below for additional troubleshooting steps.
https://www.youtube.com/watch?v=ywOrH59K9Rw
For reference, you may refer to the link below-containing warranty information.
https://www.samsung.com/us/support/warranty/?model=N0054102&modelCode=WF45T6000AW/A5
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144171895
-Angelica
Disappointing Quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a good job but less than a year old and all the labeling for the setting are wearing off
No, I would not recommend this to a friendUnacceptable Samsung and Bestbuy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived dented on the bottom sides and top edge, didn't see it until we took off the styrofoam and it seemed cosmetic. When we got it hooked up it made a rubbing sound when the drum turned. Got Samsung to come out and do a warrenty repair, they said they wouldn't do anything since the dents were causing the rubbing, talked to best buy online and they gave me the run around since it was after the 15 days from order, but also took almost that long to arrive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
This is not the experience we want you to have. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues from day one. I've only had it for less than 4 weeks. Stops mid cycle. Sometimes it doesn't want to rinse. Sometimes it does not spin. And when it does spin, there's a grinding/ rasping noise. Which is obviously signs of a defective washer. Washer works when it wants too. I basically have to babysit this washer to see if its going to work or not. It's been a stressful few weeks since it hasn't been working as it should. A 30-45 minute cycle wash turns into a 2 hour wait. Never again. Buyer beware.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Washer. I see you are experiencing issues getting the best results from from your machine and I would love to help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142478488. We thank you for being a part of the Samsung family. ^Brad
- Pros mentioned:Overall performance
Like this unit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit works great and as expected. I would recommend.
I would recommend this to a friend - Pros mentioned:Drying performance
Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally clothes getting dried supperfast reaalyy good
I would recommend this to a friendBrand response from Samsung
Posted .Hi there ALICIA, I would like to congratulate you on your new Samsung Dryer. I am so happy to hear you are loving the unit in your home. We thank you for choosing Samsung in your home. ^Brad
Buy a different one
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model is older than the new samsung dryers that are selling for 50 dollars more. Look up the model you purchase because this one doesnt come with all the bells and whistles it could have if you simply pick a different model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AustinH,
Thank you very much for your observation of our dryer. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Samsung 4.5 cu ft washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung washer is great. I just wish you could make a custom setting. It has been thru over 20 loads and I haven’t had any problems so far. Best Buy was awesome in delivering and installing this washer. They didn’t waste any time and made sure evrything was working before leaving.
I would recommend this to a friend