Customer Ratings & Reviews
- Model:
- DVG45T6020W/A3
- SKU:
- 6420196
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry highly, praising its performance, quiet operation, and ease of use. Many appreciate the dryer's capacity and drying speed, along with its sleek design. However, some users find the lint trap difficult to clean, and others have reported challenges with installation or the spin cycle. A few minor concerns were also raised regarding the dryer door.
This summary was generated by AI based on customer reviews.
Love my washer and dryer purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with purchase. I visited the Best Buy store on Maryland Parkway in Las Vegas as they have a large selection of floor models and great pricing. Best Buy sales personnel are always helpful. I was able to purchase a washer and dryer that was affordable and met my criteria. Very happy
I would recommend this to a friendGreat investment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new washer and dryer. I actually love doing laundry now. It does an excellent job of getting my clothes clean and smelling fresh. I don’t have to worry about missing the rinse cycle to put the softener in, it does it automatically. Did I say “I love it?”
I would recommend this to a friendNot a good appliance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, very unsatisfied with this product, spinning cycle did not function
No, I would not recommend this to a friendBrand response from Samsung
Posted .Maria, we understand how important it is to have a reliable appliance at home. Let us help you with your washer.
Below is a troubleshooting guide if your washer is not spinning. Please click on the embedded words and choose the "No, Did this resolve your issue?" option to access the complete steps.
Samsung washing machine does not spin at all
https://www.samsung.com/us/support/troubleshoot/TSG10003486/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150339271) to help our team pull up your information.
Have a great day.
^Camille
washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly not sure what I think about the washer. Would be better if door could open the other direction
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Washer. We are glad for you to join our family. If you need any assistance with your machine, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142751876. We thank you for being a part of the Samsung family. ^Brad
Dont buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is beautiful and compact;however, after 12 loads, it started getting violent, making excessive noise!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MariaA,
We understand how you feel about dealing with a noisy and violent washer. We are here to help.
Check out the link below for steps to take with your washer. To view the full diagnostic and video tutorial, click on the embedded words and select "NO, I NEED MORE HELP".
The Samsung washing machine is shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146958224) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Good Washer with a Tiny Flaw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After the wash , when i open the door, the water drips on the floor. Except that issue, it washes well
I would recommend this to a friendBrand response from Samsung
Posted .Hi Anjann! We appreciate you letting us know about your experience with the washer. Samsung is always happy to have useful feedback. ^Jecca
Just Okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy spin cycle. Had a service call after 3 weeks. Nothing they could do. Not pleased
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there DBG1320, I see that you are experiencing issues with your Samsung washer shaking during the spin cycle and understand the concern for your new unit. I would like to offer some help in getting you the ideal results from your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
We welcome you to our family and thank you for choosing Samsung. ^Brad
Buyers Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t had this dryer for three weeks and now it will not heat up. Service came out today and informed me that the motherboard and thermostat need to be replaced. How this even possible for a brand new dryer? I spent too much money for this to occur. Needless to say that I am highly disappointed and angry!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Angela M,
We know how frustrating it is to have a dryer that doesn't heat up. We'd love to help.
Please consider checking the link below for the steps if the dryer doesn't heat at all. Kindly click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
You can also visit our authorized distributor for Samsung parts and accessories at the link below.
https://samsungparts.com/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146891045, which will help our team pull up your information.
^Rainly
Samsung CS absolute worse. Best Buy not helping
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy since pretty much day one. Got worse and worse. We got Samsung to come out and their tech said the bearings were bad and likely had been since shipment from factory. Have had a nightmare dealing with Samsung and Best Buy. Samsung are pushing it to Best Buy and Best Buy are penalising me because I got their extended warranty and say if I exchange it with them I will have to pay for a new warranty and for delivery, AGAIN!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how disappointing the resolution provided for your washer is. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your concerns and see if we can lay out an option that will make both ends meet.
Have a great day.
-John
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was Good but they messed up during installation.
I would recommend this to a friendCrappy Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 1 star isn’t for the washer, it’s for the installation. When they delivered it they didn’t bring the stacking kit. I had to wait 2 weeks for another installation date. On that day they texted me 3 times with updates on the time the driver would arrive. Then they didn’t show up at all!!. I called and they offered me another install date in another two weeks! I told if they couldn’t do it(that makes a month I would have the unit without being able to use) sooner I don’t want the set anymore. They said no problem and had a truck at my house 2 days later to pick it up!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you taking the time to leave us a review about the overall installation experience of your Samsung washing machine.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Samsung washer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer broke after two years of use very disappointed
No, I would not recommend this to a friendDone with Samsung and Bestbuy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, was delivered beat up scratched and dented along with the dryer. This happened in the factory as I watched the delivery men unpackage it and carefully move them. Bestbuy didn't give me my $100 gift card either, just like everything with them they blame someone else and keep having me run in circles only to get nothing accomplished.. It is absolutely ridiculous that they do this, and after spending $40,000+ with them in the last three years, I am done over a measly $100 gift card and their absolute lack of responsibility on replacing the washer and dryer.
No, I would not recommend this to a friendGreat but leaking
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it but then it Started leaking after only 1 year
I would recommend this to a friendBrand response from Samsung
Posted .Hi ALKG,
Thank you for your review. We are glad that you have loved the washer and it was up to your standards apart from it leaking recently.
I have shared a Samsung link below that can help address your concern about leaks from the washer.
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144875114 and it will help our team pull up your information.
Leo
Think twice about shopping at the bestbuy outlet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The appliance itself works great but the process of getting it to my house from the outlet was terrible. There was no sense of urgency even after the first unit they sent malfunctioned the first use. Will be shopping elsewhere for my next appliance need
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand where you're coming from. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Good for 1 year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do 2 loads of laundry every week, sometimes an extra load a week. This washer lasted 1 year and 2 months. Its broken now, something is wrong with the spin mechanisms. They just dont make anything that lasts anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jack,
It's easier to do laundry if the washer works correctly.
We would love to discuss your washer to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145737987, to help our team pull up your information.
Have a great day.
Melardo
Washing machine repair by geek squad agent.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love my Samsung washer. Had a problem recently and an agent fixed it . fast , easy and no cost to me. Geek squad agent was very professional and knowledgeable . I would purchase another Samsung if/when this one dumps.
I would recommend this to a friendGood decision
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its indeed a good buy. I love my new washer sad that the dryer is not available when I purchased it. Very easy to use the touch buttons are not complicated very powerful that it washes and clean thoroughly
I would recommend this to a friendDrainage hose damaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the washer but I'm now dealing with a drainage hose with multiple holes.
No, I would not recommend this to a friendJust ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes too long to dry clothes even small loads and even when I pull them out right away they are still wrinkled.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohannaA, we know how frustrating it is to deal with a dryer taking too long to dry clothes. Let us help.
Here is a link for easy steps to follow if your dryer is taking too long to dry. Please click on the embedded word and watch the video included.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
For more details, please see pages 36, 38, and 47 of the manual under the "07 Eco Dry, Time dry and Extended time" section.
Manual
https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147181816) to help our team pull up your information.
Have a great day.
^Camille