Customer Ratings & Reviews
- Model:
- DVG45T6020W/A3
- SKU:
- 6420196
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry highly, praising its performance, quiet operation, and ease of use. Many appreciate the dryer's capacity and drying speed, along with its sleek design. However, some users find the lint trap difficult to clean, and others have reported challenges with installation or the spin cycle. A few minor concerns were also raised regarding the dryer door.
This summary was generated by AI based on customer reviews.
Good dryer for not going too crazy on the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is working good so far. The only thing I do not like so far is that I have another Samsung washing machine and the doors open on the opposite sides. I wish Samsung made its doors only open one way.
I would recommend this to a friend- Cons mentioned:Spin cycle
Horrible dod not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not spin out. Cycle would stop and have to be restarted. Could not handle large loads
No, I would not recommend this to a friend Washing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer knocks a lot. Need to get it switched out
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having issues with your new Samsung Front Load Washer. There are several important factors that can be causing this issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Thank you for choosing Samsung. ^Brad
Nice upgrade
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs great. Forgot what it was like to have a nice washer and is a great cost effective upgrade to the bare bones washer we previously had. Installation and delivery was professional and quick.
I would recommend this to a friendClothes don’t smell freshly cleaned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My clothes don’t smell freshly cleaned after washing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jess! I'd like to offer this link (https://bit.ly/33ZcFve) to help you get the best possible cleaning performance from this washer. ^Jecca
New washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door is very weak not strong , afraid it will break
No, I would not recommend this to a friendBrand response from Samsung
Posted .At Samsung, we manufacture several products that all come with different features. It is only through feedback from customers like yourself that we are able to make our products better. If you have any further concerns, please feel free to reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1142902888) and it will help our team pull up your information. Thank you for being a Samsung customer! ^Lena
Dont' Buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience. This is the second washer I’ve bought, and both arrived broken. When spinning, it shook the entire house.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RobertaR,
We understand the inconvenience of dealing with a shaking washer. We're here to help.
To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
You may also refer to page 50 of the user manual for other solutions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148131351) to help our team pull up your information when you message us.
Thank you.
-Angelica
No heat - no use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery service from Best Buy was an absolute fiasco. Finally got it installed today by professional installer (not Best Buy) and the dryer does not heat up (seeing other reviews, it appears I'm not alone with this problem). Called Samsung only to be advised they don't have service in my area, but someone will be contacting me in the next couple of days! This is incredibly frustrating. We have many Samsung products, but I don't think we'll be buy any more and certainly not from Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that you are having this issue with your dryer. It seems as though you're on your way to getting this resolved, but if you need further assistance or have any other questions, please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144130860) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Good price, works OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine I was delivered was defective. It would sound like someone was hammering during the spin cycle and the washer would move about a foot from where it was located after every wash. I got an exchange from Best Buy within 2 weeks and it's been working the way it should and no longer making loud banging sounds or moving. I bought it based on price with comparable models. So far so good but was not happy with the defective machine I was originally delivered so 2 stars for quality & 4 stars for value.
I would recommend this to a friendBrand response from Samsung
Posted .We always aim to deliver a great experience, BernardF. We're here to help in the best way possible.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145277869), which will help our team pull up your information.
Have a great day.
Melardo
Poor Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if I got a defective washer or not. But it should've take almost 2 hours to wash a load of clothes. Also it doesn't matter what temperature setting I use water is very hot. Only had the washer a little over a month & best buy says its not their problem call Samsung. We will see what options they offer but I definitely wouldn't buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there e0016501,
I see you have some concerns with your Samsung Washer filling with the wrong temperature of water. I have some helpful information that is sure to fix this issue that you are experiencing.
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143322125. We apologize for any inconvenience this may have caused and thank you for being a part of our Samsung family. ^Brad
Very unhappy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received the unit broken. was too late to return it as I was out of town and didn't use it for three weeks. Was told to call the manufacturer. Manufacturer sent out a service man. Said the unit had broken struts. How can this happen? I would like to hear from someone at best buy.
No, I would not recommend this to a friendMoisture sensor doesn’t work properly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Moisture sensor doesn’t work properly. After less than 10x using the dryer in a proper way (cleaning filter, not overloading etc) the moisture sensor started acting weird and it keeps switching from programming selected to “cool down” after very few minutes on - even with clothes still wet. Manual doesn’t explain how to fix or reset setting. Hard to communicate with customer support from Samsung manufacturer /BestBuy .
No, I would not recommend this to a friendI like this dryer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy installed it, and it has been working great. I like the different settings, although most of the time I just use the normal setting with wrinkle protections on and ecodry.
I would recommend this to a friendDamaged and poor customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The people who brought the machine were extremely rude and on top of that the machince came banged up , was told by customer service i would get a 180$ gift card if i decide to keep the machince . A month later i did not receive the gift card and when i call best buy customer service they have no idea what to do. First and last time buying an appliance from best buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Definitely would recommend.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Samsung stackable washer and dryer sets. I only bought this one because my older one stopped working after 13 years. Would definitely recommend.
I would recommend this to a friendDryer Not Heating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the washer and dryer set, and have been experiencing issues with the dryer from day 1. The first dryer that I got from Best buy had dents/scratches. So, I asked them to refund it. The second one that I got didn't heat up the clothes. When I feel the vent, the vent is blowing the cold air out. The Best Buy Geek brought the third dryer and replaced it. But, I am having the same issue again. I have tried turning off the eco-dry and running in modes where it doesn't use Eco-dry. Surely can't be heating element because this is the 3rd brand new dryer. Any suggestions or anyone that can help?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kosh, I can definitely understand how frustrating this must be. Let us see what we can do to fix this dilemma. Here is a link to a troubleshooting guide that may help with your concern on your dryer not heating (https://bit.ly/3pXdu2N). If the issue continues or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144045916) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Good but should need warning!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this machine is awesome. I love the digital settings and the Lil notification sounds it does when starting and when a wash cycle has been completed. One thing to be aware of is if you are loading a lot of clothes, make sure the spin setting is on high if not you will end up with water in the drum and then draining which is a real pain!! Hence the 3 stars. Does not have Bluetooth or wifi that will send a notification to your phone when done....wish it did.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Dezignstar,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We know how important washers are especially if we are doing our laundry. We apologize for the inconvenience of the washer not draining properly. We will surely notate this feedback for better products in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
The washing machine does not drain:
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
Cycles and settings:
https://www.samsung.com/us/support/answer/ANS00061937/
Recommended load size:
https://www.samsung.com/us/support/answer/ANS00080262/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144454757
Thank you for choosing Samsung. Have a great day.
-Trisha-
Best front load dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent front load dryer with multiple options to dry the clothes.good capacity and different options for different types of clothes which is good and adjust heat and timings accordingly
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.People at Best Buy made pickup easy. Machine is good so far. Door big mKi g it eSier to get clothes in and out. Plug not long enough to reach outlet from prior machine.
I would recommend this to a friendIt's The "Buttons"!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the washer is good--laundry is clean! Noise is minimal. "Wash Options" are difficult to lock in, requiring multiple tries. This is my only negative so far!
I would recommend this to a friend