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Customer reviews

Rating 4.6 out of 5 stars with 6550 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 217 Showing 4,321-4,340 of 6,550 reviews
  • Rated 4 out of 5 stars

    Nice Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this dryer it does well. I don't really care for the dampness detection which stops the dryer when there's no more wetness. So when you just want to knock the wrinkles out of something dry it keeps stopping. Other then that its great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer was perfect! My clothes smells really good, I loved ❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with the Dryer we bought at the same time, it's a very nice machine. Like the music instead of the traditional timer buzzer too. And the pedestal option is a must.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Stackable Electric Dryer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this dryer. Roomy, quiet, I have had it for 2 years and it just works like new.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Vibration

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit vibrations and sound , i expected a bit more quality. Overall good item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a while to learn operation,did not come with manual, operation more difficult than last machine,after couple loads figured it out op is easier goid machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for new families

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is perfect for anyone starting a family or with a big family already! The clothes are clean And the multiple options for cleaning make it great for the kids as well as adults!!!!! Amazing product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great appliance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and style very easy to handle fits right into our space!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good purchase works well cleaning clothes. would recommend this washer to friends. fits well in my new home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer dries the clothes. The lent trap traps the lent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality product at a good price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not complicated to use, drys quickly. Enjoy the wrinkle prevent feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dry

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and efficient drying. Complete alarm is long to make sure you hear it. Nice dryer

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would never buy another. Goes into SUD mode and keeps running for 4-5 extra hours. It is not energy efficient at all. Horrible washer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jennifer,

      We understand your disappointment with not having the best experience with your washer. Let us help.

      Here is a link for troubleshooting steps for your washer that has a cycle that runs too long; kindly click the embedded words. This will help you reduce the cycle time. Learn more by checking the hyperlinks. In the event that the steps did not resolve your concern, please select "No" to move to the next steps.

      Samsung washing machine spins poorly.
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/?msockid=08e6a45904c26b1f3477b061055f6aec

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1151348459) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Nice Washer Dryer Combo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer dries well and looks sleek. Gas hook up works well.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nice Features and Stylish but beware

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am now on my 2nd Samsung Dryer -the first one was delivered fine and once I turned it on we quickly realized the tub was not installed in dryer correctly - it scraped and made horrible sound. Best Buy picked up and delivered another one promptly. The Timed Dry feature does not work. I will be returning it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MaryH, thank you for choosing Samsung for your dryer needs. We are saddened to hear that you will be returning your dryer as the time dry feature is not working. We look forward to working with you in the future.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Good one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good one not so noisy looks pretty good and not expensive

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Tired of Waiting and seeking resolution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I had an option of 0 stars that would be my option! The product issues since the day I bought it, the issues in getting someone on the line, and now still waiting online for resolution after MONTHS!! What should be a warranty replacement is now a drain of my time and efforts to resolve an unbalanced, unfixed, spring replaced yet unresolved washer issue rattling uncontrollably while in spin mode. Next steps likely to escalate yo the ombudsman for action.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JacobS,

      We appreciate you taking the time to share what’s been happening, and we understand how frustrating it is to deal with an ongoing spin-related issue—especially when you’ve already invested time and effort trying to get it resolved. We’re here and fully willing to help you move this forward so your washer can operate the way it should.

      To review your case in detail and provide the next steps for your unit, please reach out to us through the channels below. Our team will be ready to assist and continue the support process with you:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151548242) to help our team pull up your information.

      Thank you.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Fantastic washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was great and its a great product. No issues, but the alarm is a bit excessive

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine works great. Does the job quickly and efficiently. The quick wash setting has been a life saver having small children, with plenty of things to clean with less time to clean them. It has worked great for us thus far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dryer - Great buying experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer... a huge upgrade for us. The techs who installed it and hauled away our old one were careful, knowledgeable, and friendly. Great experience... great dryer!

    I would recommend this to a friend