Customer Ratings & Reviews
- Model:
- DVG45T6020W/A3
- SKU:
- 6420196
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry highly, praising its performance, quiet operation, and ease of use. Many appreciate the dryer's capacity and drying speed, along with its sleek design. However, some users find the lint trap difficult to clean, and others have reported challenges with installation or the spin cycle. A few minor concerns were also raised regarding the dryer door.
This summary was generated by AI based on customer reviews.
Liers and false promo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bestbuy rep online lie to they were suppose to give me 24 months promo but did not they gavea reference number 353168158.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ElvinD,
This is not the experience we wanted you to have. To better assist you with this matter about the promotion, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Not Happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of front load washers. Took me owning one ! If you shut the door when not in use, it smells like mildew.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can definitely understand what you're going through and I am here to help. I have attached a link to a troubleshooting guide that may help with the concern you are having with your washing machine (https://bit.ly/3ny4I9G). If the issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144084909) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Love it!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always wanted a front load washer and finally invested in one and I love it! I just bought the pedestals for it & my dryer to make it easier to reach into!
I would recommend this to a friendGreat machine!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Really love this model. Purchased because of the great reviews and i had a compact spacs so needed something that wasnt very wide, but sill have a big drum.
I would recommend this to a friendHaven’t received yet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not received this item yet but will report back after I receive it.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We strive to help you with your order. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your questions, transfer you to your local store to address your concerns or help you track the status of your order.
Have a great day.
-John
2022 and i still have to set alarms
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer and dryer so far works well. Ability to alter settings on programs is weak. Fact I buy a new set in 2022 and it cant send an alert to my phone when a load is finished is kind of ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Johnny, we can certainly understand where you are coming from. At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144085116) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Great machine overall.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes like a dream no vibration even at high spin cycle speed. The different customization options are great for when you have different needs on the wash load.
I would recommend this to a friendSamsung Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. We had some difficulty at first as it was not completely stable and did not work until we made the base completely level. Works fine now.
I would recommend this to a friendNice product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is by far a great product. Bestbuy customer service ( delivery) was exceptional very profesional and great instructions on product care. Will recomend product 100%
I would recommend this to a friendEasy and gives a good wash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some new washer/dryers have so many settings that you often don’t change cycles because they are a pain to reset. These are super quick and easy. Gives a good wash.
I would recommend this to a friendGas dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with the gas dryer. Samsung has proven it is reliable and can be trusted
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife was looking for a new washer and dryer. We purchased this after looking at different brands and after careful consideration we chose this one. My wife loves it!
I would recommend this to a friendPlays a little song when it’s done
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that it has different levels of attempting to dry. I used to put my jeans through twice with my old dryer. Don’t have to with this one!
I would recommend this to a friendHappy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, it’s perfect for my basement, love the color and it’s so quite and spin my clothes perfectly and yes it does wash the clothes great as well
I would recommend this to a friendGood dryer good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice dryer. My only minor complaint is the auto dry feature leaves the clothes a little damp. Not a big deal as you can always use the timed dry feature.
I would recommend this to a friendNice dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well, but you cannot modify the presets. I wish the dryer would remember the last settings used which would be useful for our little kids to do their own laundry.
I would recommend this to a friendSamsung Dryer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this dryer! Clothes dry in one cycle because many options are available to specifically match to type of laundry in the dryer.
I would recommend this to a friendSamsung Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when i purchased this it was missing the vent kit, when drying clothes i can only select time dry because no other option will dry my clothes, very upsetting .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for reaching out to us. We are sorry to hear that you're having issues with your Stackable Gas Dryer, as the vent kit didn't come with the product, and there's no other option to dry your clothes. This is not the experience we want you to have. I verified that the Gas Dryer doesn't include the vent kit. If you purchased the vent kit separately when you ordered the unit, you could reach out to our Best Buy retailer Customer Service department at (888) 237-8289. Call 24 hours a day for the missing ordered part.
Kindly visit the user's manual on Page 21 regarding "What's Included" in the product package and on Page 39 for the Simple steps to start your Dryer:
https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf
Please ensure the dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain other cycles but will extend the length of the cycle, potentially up to 3 times as long. Depending on the load size and temperature setting. One of the ways it does this is by beginning the cycle without using heat. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature. Please link below.
Dryer not drying clothes:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144752984
Thank you for choosing Samsung. Have a great day!
^Chrystel
Leaking
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer has been leaking since it was installed. Now my laundry room is damaged from all the water build up in the back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of a reliable washer at home. We are here to help.
If your washer is leaking, here is a guide to help you. To access the complete diagnostic and video tutorial at the end, click on the embedded words and select "Did this resolve your issue?" for more details.
Samsung washing machine is leaking
https://www.samsung.com/us/support/troubleshoot/TSG10001007/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147746125) to help our team pull up your information.
Have a great day.
^Camille
Great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my washer. I am delighted with it, and best buy came and installed it. It was quick and efficient. I decided between LG and Samsung and chose Samsung.
I would recommend this to a friend