Customer Ratings & Reviews
- Model:
- DVG45T6020W/A3
- SKU:
- 6420196
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry highly, praising its performance, quiet operation, and ease of use. Many appreciate the dryer's capacity and drying speed, along with its sleek design. However, some users find the lint trap difficult to clean, and others have reported challenges with installation or the spin cycle. A few minor concerns were also raised regarding the dryer door.
This summary was generated by AI based on customer reviews.
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my dryer came with a problem and never dried the clothes
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are committed to enhancing the performance of your dryer, MirianM. Allow us to take care of this.
Please refer to the resources listed below to address the drying issue of your dryer. Please click the hyperlinks and watch the instructional video for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147048843, to help our team pull up your information when you message us.
Have a great day.
-John
Overall Great Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes great products. I love my new washer. Has a variety of features including pausing during cycle and alarm when the cycle ends.
I would recommend this to a friendFront load washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prefer a front load washer. The Samsung has numerous settings for wash times, temperature, and rinses. Great for any size load or soil level.
I would recommend this to a friendVibration Reduction my butt
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If the washer didn't make the whole stacked unit walk out of the closet even though it is level, this would be a good machine
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you have a new washer that is shaking. I have some information that will help resolve that for you. Please see link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Thank you for choosing Samsung. ^Brad
dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a very efficient dryer and very quiet, don't like the chime at the end of the cycle but I usually pull clothes before it goes off
I would recommend this to a friendBest price and best deal from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cost efficient, energy efficient, fast and reliable. Delivery was easy and quick. Have bought multiple units because of the price and customer service.
I would recommend this to a friendDelivery and set-up leave something to be desired
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the washer and dryer! Watch out if you pay for delivery and set-up the guy didn’t level the dryer at all.This is very upsetting!
I would recommend this to a friendTerrible service and delivery
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service ever. Delivered. Did not have correct parts with. Told my husband to go get correct parts and they would return. We had already paid for parts. They didn’t return and we paid twice for parts. After a week of waiting and not being able to contact correct people we paid another company to hook it up
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to give feedback on the overall service you received from the delivery staff.
Have a great day.
-John
Loves Samsung
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a dryer right away. It was nice the store display was available and fitted in my van. Great dryer and durable
I would recommend this to a friendNothing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely unhappy with your people at the store they forgot to order stackable kit for the washer and dryer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the availability of the stacking kit for the unit.
Have a great day.
-Ernest-
I HATE THIS DRYER!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to take 2 hours to dry your clothes and go unravel the huge roll it creates 3x during every load then, hey, buy this one. It is terrible. The settings are stupid, the auto dry does NOT DRY your clothes and the timed dry has this "eco-dry" on it that makes it so the dryer doesn't even get hot. The "stackable" unit does not stack and we had to build a shelf to put it on as it worked horrible on top of the washer. Don't waste your money!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you giving us a review about the Samsung dryer. We apologize for the inconvenience of having multiple heat problems with your Samsung dryer.
To help you with this, you can check this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01000999/. It indicates an article about clothes that are not dry after using the Samsung dryer, and the dryer cycle takes too long.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144735987
Thank you for choosing Samsung, and have a great day!
^Rainly
Waste of money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two years in and the glass to the door broke out of nowhere not to mention this thing runs across the floor no matter what size the load is. I regret this purchase. Dryer is cool but the washer sucks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PamelaS,
Hearing what you went through about your experiences is saddening. We would love the opportunity to speak with you about your washer and provide the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146970782) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Samsung dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the appliance and the gentlemen who delivered and installed it. It was obvious that they wanted me to be happy before they left.
I would recommend this to a friendService
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great. Only complaint that the delivery had to come twice since the stacking part didn’t come the first time. But Overall great service
I would recommend this to a friendCostly hookup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why doesn't Samsung include the conversion kit from natural gas to propane? And why doesn't Samsung AND Best Buy inform the buyer that a kit is needed if using propane? The part costs about ten bucks! Shame on Samsung. In addition, most propane lines are 1 inch but this dryer requires a 3/4 inch valve. I ended up paying more than $500 to have the dryer hooked up, as it required two trips and lots of running around to find a conversion kit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for bringing this to our attention. We sincerely apologize for the issue you're getting with your Stackable Gas Dryer, as it costs you to get your dryer hookup. This is not the experience that we want you to have. Gas dryers are equipped with a burner vent for use with natural gas. If you plan to use your dryer with LP (liquid propane) gas, it must be converted for safe and proper performance by a qualified service technician. (LNG models only). You must check the burner of your model and use the appropriate LP Kit accordingly. To check the detailed information on the burner, open the door and check the rating label located on the door frame. The Gas Dryer has the LPKIT-4/XAA conversion from natural gas to liquid propane.
Kindly check our website under Specs for reference:
https://www.samsung.com/us/home-appliances/dryers/gas/7-5-cu-ft-front-load-dryer-with-sensor-dry-in-platinum-dvg45t6000p-a3/#specs
You may visit the User's Manual on Page 18 for more information:
https://downloadcenter.samsung.com/content/UM/202110/20211022010943373/DV6000_DC68-03381W-04_EN_CFR_MES.pdf
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVG45T6000P/A3
One (1) Year All Parts and Labor
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144756815
Thank you for choosing Samsung. Have a great day!
^Chrystel
Keenon Nelson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The experience i had with the team members at the store very knowledgeable and helpful. They got me in and out the very fast on a vey busy day.
I would recommend this to a friendPoor quality unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 4 unit I have replaced with the same issue every time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RichardL, we understand your frustration if you have had four replacements done with the same issue. We want to speak to you directly to gather more information about your washer for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148813829) to help our team pull up your information.
Have a great day.
^Camille
Amazing product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. The guys who came to set it up were amazing. I made the best choice with this product. I should not have waited so long to up grade.
I would recommend this to a friendGood product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. The instructions on the different settings weren’t direct but once you learn your machine it works great
I would recommend this to a friendGood
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the set for our new house, it works great, there are times when clothes doesn't come out fully dry but other than I have no issues.
I would recommend this to a friend