Customer Ratings & Reviews
- Model:
- DVG45T6020W/A3
- SKU:
- 6420196
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry highly, praising its performance, quiet operation, and ease of use. Many appreciate the dryer's capacity and drying speed, along with its sleek design. However, some users find the lint trap difficult to clean, and others have reported challenges with installation or the spin cycle. A few minor concerns were also raised regarding the dryer door.
This summary was generated by AI based on customer reviews.
Dryer stopped working, Samsung not helpful.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped working on certain cycles, then altogether. Continuous "DC' error code. Samsung suggested only using on timed setting. I was understandably unhappy with that advice. Best Buy is replacing with another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PatrickC,
We know how it feels to have delays due to an error code with the appliance. Helping fix your dryer is our joy.
Error codes help identify the problem when your dryer isn't working properly. Luckily, errors on your Samsung dryer are usually very easy to fix.
Samsung Dryer has an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145324885) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
DISAPPOINTED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Purchase - This Washer Leaked and caused damage to my floors and walls. Had to fight with store manager to pick it up and return it. Very disgruntled in the way the store manager handled this with us!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your informing us about your experience of having your Samsung washer picked up to return it.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Leaking
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaking out of the door after 18 months. Very disappointed. Cannot use the $250 pedestal underneath because water pools in it.
No, I would not recommend this to a friendWasher Dryer Combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product , my wife loves her new washer and dryer set.
I would recommend this to a friendDryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mmm ng fstyhv d f as fgb b jjjbxsfhbvcdxcbjjvcbbb bbhgdd
I would recommend this to a friendDelivered a defective washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got washer deliver 10/26. Was able to use it this week (after completing renovations). During spin cycle of any option the washer shakes so hard it not only move from its location, but it unplugs from the wall. Cannot return/exchange because it is past the 15 date of purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kasey,
Thank you for giving us your feedback about the Washer. We apologize for the inconvenience of receiving a defective washer, and I know that this experience is not ideal.
I will provide you with a link that indicates a troubleshooting guide if the washing machine is shaking.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001016/.
Also, you can review the warranty information on this link: https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144202085
^Rainly
Flood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had them install it upstairs and next thing you know it’s completely flooded
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Carolann G,
We know how frustrating it is to have a washer that is leaking. We are here to help you.
I have shared a link below for the steps if the Samsung washing machine is leaking. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10001007/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147454193, which will help our team pull up your information.
^Rainly
New washer problem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great for 5 days. Then it wouldn't drain. It was replaced with a new washer, but it is scary that a new item broke down so quickly. The computer in it must have had problems. I have no answer to what happened, but happy it was immediately replaced
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi mlgma08,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the washer does not drain. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience with the washer:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
Samsung washing machine does not drain:
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF45T6000AW/A5
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144349257
Thank you for choosing Samsung. Have a great day.
-Trisha-
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer and dryer combo. Would recommend to buy
I would recommend this to a friendDelivered broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item came with a broken heating element. Best Buy’s said they would replace it, but that I had to wait 6 weeks to get a new one delivered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Unused, unboxed and can’t exchange it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My home doesn’t support the dryer’s gas pressure. I haven’t used the dryer and is still in the box. I called to exchange for an electric dryer however I’m passed the return policy period. Now I’m stuck with a dryer I can’t use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us that you can't exchange your Samsung gas dryer for electric as it has passed the return period. We apologize for any inconvenience this may have caused you.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed, only had a year and not working. It has stop spinning, water is not draining.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BrandieLL,
We can feel the disappointment you have with this washer. We are here to assist you with it.
We recommend checking the resources below for steps to take when the washer stops spinning. Please watch the video and kindly click on the embedded words for more details.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147233303), and it will help our team pull up your information.
^Rodel
One year later, dryer will not turn on
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this dryer for almost exactly one year, and it is no longer turning on. When it did work, it would not dry clothes in one cycle -- we ALWAYS had to run it for another 30 minutes. Finally, the "done" tone is mad long and loud and obnoxious.
No, I would not recommend this to a friendDON'T BUY!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is terrible. It doesn't dry my clothes well at all. I've even tried the regular "Timed Dry" and my items will still be damped.
No, I would not recommend this to a friendDon't buy Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after drying 4 loads. Samsung repair person would not even look at it because it was stacked.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're saddened by the condition of your dryer, AlanL. We want to inquire for details on what is happening with it so we can provide the necessary support. You may also need to have someone with you to help you unstack the dryer from the washer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147006248, to help our team pull up your information when you message us.
Have a great day.
-John
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer leaves clothing way too wet at the end of cycle.
No, I would not recommend this to a friendThis washer wrinkles everything you wash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine is absolutely the worst one I have ever owned. I would rather have my mother's old ringer washer than this one.
No, I would not recommend this to a friendAt Your Own Risk!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough water maybr an inch on the bottom most clothes were dry while washing. Returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Scott1969,
Thank you for choosing Samsung for your laundry needs. We understand that you are disappointed and sorry that you no longer have the product.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
I would not recommend this machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this machine 3 months.It worked very well until v it leaked from the bottom and flooded my laundry room. Service could not get the parts to fix it. After hours on the phone Samsung authorized an exchange for a new machine.
No, I would not recommend this to a friendJunk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap!!! Beware! Don’t waste your money or destroy your home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DanielO,
We can feel the dissatisfaction you have with this washer. We are here to assist you in any way possible.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147266729), to help our team pull up your information.
Have a great day!
^Rodel