Customer Ratings & Reviews
- Model:
- DVG45T6020W/A3
- SKU:
- 6420196
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry highly, praising its performance, quiet operation, and ease of use. Many appreciate the dryer's capacity and drying speed, along with its sleek design. However, some users find the lint trap difficult to clean, and others have reported challenges with installation or the spin cycle. A few minor concerns were also raised regarding the dryer door.
This summary was generated by AI based on customer reviews.
Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not dry properly. Took two cycles to dry a small amount of clothes. Seemed to get to hot and would go into a cool cycle.
No, I would not recommend this to a friendNot for short people
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The touch pad on the front is very sensitive and if you accidentally touch it when the machine is running it turns the machine off and you have to start your wash completely over, there is on way to pause the cycle and restart it. Not easy to use. I returned it.
No, I would not recommend this to a friend- Cons mentioned:Washer
Broke within 8 months
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer broke within 8 months. Took samsung 2 months to get tech out to tell me no parts available, another 1 month to get approved for replacement. Went to best buy with replacement authorization number and got new washer. Another month to deliver washer thou. August to dec no washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review.
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Running machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this washer and it’s is the worst Washing machine in the world every time you try to wash when it start to rinse It started running all over the place I have to try to Make it stop no it Mess up my wall I hate it so so much
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize you are experiencing some concerns with your Samsung Washer shaking when it reaches the spin cycle and know that can be very disappointing. I would like to provide you with some helpful information to ensure your re getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
If you need any further assistance, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143661764. We thank you for being a part of our Samsung family. ^Brad
Not working dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t recommend it to anyone did not dry well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your dryer not performing. I can help you with that. I located some information. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
No HEAT
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drying feature does NOT work and they will not fix. 1000k down the drain. No help from customer service except told to call Manufacturer
No, I would not recommend this to a friendBrand response from Samsung
Posted .SydneyL, let us go forward and assist you with your Samsung dryer.
We recommend checking the resources below for steps to take when the dryer does not dry properly. Kindly click on the embedded words.
Dryer has no heat
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146010692) to help our team pull up your information.
Have a great day.
^Camille
Waiting for it to arrive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't say if it's good or bad, because after 2 months of buying it it still hasn't arrived
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Samsung Washer is Garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told NOT to buy this washer and I didn't listen. I had it for only 4 months and it's not working properly. you hear the sound but it doesn't move.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are happy to receive a review from a client like you, NadejaB.
Whether the washer tub is not spinning, kind of spinning, won't stop spinning, has an unbalanced load error, or just runs way too long, the troubleshooting is the same.
You can check the troubleshooting guide about the washer does not drain or spin on the model's user manual link below on page 50.
https://downloadcenter.samsung.com/content/UM/202301/20230103164309469/WF6000T_UM_DC68-04006R-04_EN_CFR_MES_R.pdf
Also, I have shared helpful links below.
Samsung washing machine won't spin or stop spinning.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00061937/
You can watch the video link about what to do when your washing machine doesn't spin.
https://www.youtube.com/watch?v=0D13Fhc07hQ
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145647480, which will help our team pull up your information.
^Rainly
Inefficient and Not Drying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have to run the dryer numerous times per load to achieve “dry.” This includes running the dryness sensor, timed dry and other functions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there IRedmond, I hear that you are having issues with your Samsung Dryer not drying the clothes. I understand that is frustrating when dealing with a new appliance but I would like to make sure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any assistance, Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143368350. We thank you for choosing Samsung for your laundry needs. ^Brad
Sounds like it is clearing for take off
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well it sounds like it is clearing for take off I have only had it for a week and have done 5 loads in it. So calling today to get them on it this is horrible for the amount of money I paid over it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Amyb882002,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link.
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144568863
Thank you for choosing Samsung.
^Ross
Dryer installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Store never explained to me that I Ned’s an special installation, they make me wait for a week to tell me I need a permit to just Conect the new dryer.I call and they’re very rude.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number:
1144826083
^^Ross
Pinche Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one of the cycles (Time Dry) worked on this new dryer since the first time I used it. I've been to busy to travel to Best Buy to complain, so I just have been dealing with it. I bought the matching washer and it works great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Dryer Customer,
It seems that you are having issues with some cycles not drying your clothes in your Samsung Dryer and understand how frustrating that can be. I would like to offer some assistance to ensure you are getting the best performance from your appliance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143272473. We apologize for any inconvenience and thank you for being a part of our Samsung family. ^Brad
Terrible dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this dryer one yr as of March 2023. And it slowly stopped heating up. Now I have to pay for repair. I should’ve just got a whirlpool
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ali,
We want to speak with you directly to provide better support about the dryer since you have been a loyal customer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145865705) to help our team pull up your information when you message us.
Have a great day.
-John
washer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer does not work to well on the different settings other than normal. If on a different setting most of the time we get an error code and have to unplug to reset
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vicki,
We love that you're using our Samsung washing machine! We can help you with getting the error code rectified.
Below are links to address the error codes in your washer.
Samsung washing machine information and error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
Cycles, settings, and features on your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00061937/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144955336 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Damaged
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ordered a matching washer and dryer for my sons new house. Dryer delivered damaged and told it will take 7 weeks to replace. Totally unacceptable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Trash
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer looks good but it is trash. When I wash clothes they still seem dirty after the wash is complete. I find myself washing one load twice. ( Also this same with a small load)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having an issue with your washing machine as the clothes are still dirty after the wash is complete and you have to wash one load twice. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01108627/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00061937/ for the cycles, settings, and features of your Samsung washing machine.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00031847/ on how to use detergent in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144413416.
-Noraina
Void
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve voided out this transaction now I have money on hold. It’s been on hold for over a month now waiting on getting it back. I’m not very happy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
Broke down under a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a waste of money this machine broke down a little under a year of having it. It started making a weird noice like a helicopter thought it was going to explode. Geek squad came out to fix it but stated that they couldn't and directed me to Samsung. Samsung didn't even bother and zelle me a refund which i thought was weird paid out of pocket extra 400 for a new washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .We'll be pleased to help with your Samsung washer, AngieC.
Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected.
Here is a link to "Samsung washing machine is noisy": https://www.samsung.com/us/support/troubleshooting/TSG01001985/
I also shared this link about "The best laundry load size for your Samsung washing machine and dryer": https://www.samsung.com/us/support/answer/ANS00080262/
You may also refer to this link about "Install a Samsung washing machine in your home": https://www.samsung.com/us/support/answer/ANS00051342/
The below link is the user manual for your model. Turn page 8 (Installation cautions - bullet #2 and Critical usage warnings - bullet #2) and page 49 (Excessive vibrations or
makes noise) for reference: https://downloadcenter.samsung.com/content/UM/202209/20220916135335438/WF6000T_UM_DC68-04006H-02_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145292434), which will help our team pull up your information.
Have a great day.
Melardo
Samsung front loader
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine does not wash clothes well clothes come out dingy not enough water in machine to wash properly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having some concerns with the performance from your Samsung Washer. I would love the opportunity to provide you with information on the best practices for the best results. See link below:
https://www.samsung.com/us/support/answer/ANS00084866/
Thank you for choosing Samsung. ^Brad
Garbage washer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plz don’t buy this Samsung garbage mine breaks in jus less then 2 years plus worst customer service by Samsung I’ll never buy any Samsung products anymore
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Umer,
Thank you for your review. We are here to help with concerns about the washer.
It would be awesome if you could give us just a few more details about the washer and how it isn't working for you.
Since we have limited information about the washer at this point, I have shared a Samsung link that may help with your concerns with the washer (General Troubleshooting).
https://www.samsung.com/us/support/search/?query=washer&referrerPageUrl=https://www.samsung.com/us/support/
Should more assistance be needed, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144945048 and it will help our team pull up your information.
Leo