Customer Ratings & Reviews

Hi Bose,

Let us go ahead and get you some tips and tricks to fix and prevent leaks on your washer.

If the water pressure supply is too strong, water may leak. Close the water tap a little. Make sure water is not leaking from the water tap. If it is, repair the water tap.

You may refer to these links and videos:

Samsung washing machine is leaking: https://www.samsung.com/us/support/troubleshooting/TSG01000977/

A full video of a washer leaking:
https://www.youtube.com/watch?v=jgKRn1xR_qs

Washer installation: https://www.samsung.com/us/support/answer/ANS00051342/

Use the right amount of detergent: https://www.samsung.com/us/support/answer/ANS00031847/

The below link is the user manual for your model. Turn page 10 (Usage cautions - bullet #3, 5, 7, and 8), page 12 (Safety Information - bullet #6), page 13 (bullet #2), page 16 (Cautions - bullet #1), page 17 (Water supply), page 22 (Connect the water hose - Caution #1, 2 and 3), page 28 (Use HE detergent only), page 45 (Caution #1 and 2), and page 52 (Leaks water) for reference: https://downloadcenter.samsung.com/content/UM/202301/20230103164220203/WF6000T_UM_DC68-04006H-03_EN_MES_R.pdf

Should you need assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1145749202, to help our team pull up your information.

Have a great day.

Melardo

Hi there,
I see you are having issues with your newly installed Samsung Dryer. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142738999. We thank you for being a part of the Samsung family. ^Brad

Hi Claudiavzo!

Thank you for reaching out to us. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience if you need to do a self-clean with the leaked water on your Samsung Washer. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.

Here is a link to "Samsung Washing Machine is Leaking": https://www.samsung.com/us/support/troubleshooting/TSG01000977/.

I also shared the link about "How to Clean your Samsung Washing Machine": https://www.samsung.com/us/support/answer/ANS00030150/.

You may also refer to the user manual about self-clean on page 40: https://downloadcenter.samsung.com/content/UM/202207/20220701135830308/WF6000T_UM_DC68-04006H-02_EN_MES_R.pdf.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Number: 1144733865

Have a great day.

Melardo

Dear Valued Best Buy Client,

Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the
opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

-Trisha-

Greetings,

Thank you for choosing Samsung for your Appliance needs. I sincerely apologize for the inconvenience this has caused you. We are saddened that you no longer have the product.

We would love the opportunity to work with you in the future.

Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

Once you reach us, you can use this reference number 1144819672

^Rainly

Hi Mike,

Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.

In case of repair or replacement, you can check the warranty coverage of your product here:
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US

For parts needed you may purchase them here:
https://www.samsungparts.com/Default.aspx

if additional assistance is needed, please reach us with the following options to further assist you:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

Thank you for choosing Samsung. Have a great day.

Reference number:
1144565365

^^Ross

Thank you so much for letting us know about this, Matt. Samsung is always working to continue improving the overall customer experience, and your feedback helps. ^Jecca

Hi Hulk,

We are here to help you to find your appliance needs.

I have provided the Samsung link that indicates the lists of our Samsung dryers.
https://www.samsung.com/us/dryers/

If you have inquiries and need further assistance in the future, you may contact us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1145123411), which will help our team pull up your information.

^Rainly

Hello KellyC,

Thank you for taking the time to leave us a review on one of our products.

Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).

Thank you!

-Angelica

Hello,

Thank you for sharing your experience with us regarding your Samsung dryer. I understand it doesn't dry well and I do apologize for the inconvenience this might have caused.

To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue.

Another link you may find useful is this one, https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F. It has all the troubleshooting steps, answers, videos, resources, and other links that you might need for your dryer.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number is 1144182930.

-Noraina

Hello JessieR81107,

Thank you for reaching out and bringing this to our attention. I understand you're having an issue with your washing machine as it would not spin after 3 days of use. The experience is not what we expect from our customers and we do apologize for the inconvenience this has caused you. We are here to help.

To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000997/ to guide you if your washing machine won't spin or won't stop spinning.

You can also check this link https://www.samsung.com/us/support/answer/ANS00080262/ to learn the best laundry load size for your Samsung washing machine and dryer.

Please also see this link https://www.samsung.com/us/support/answer/ANS00061937/ for the cycles, settings, and features of your washing machine.

In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US for the warranty coverage of your washing machine.

Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number is 1144647400.

-Noraina

Hi manuel,

We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time or doesn't dry clothes, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.

I highly recommend visiting these links for basic troubleshooting steps:
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/

Clean the moisture sensor on your Samsung dryer so it doesn’t shut off early:
https://www.youtube.com/watch?v=lwWeL5JYNNo

You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVG45T6000P/A3

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144359132

Thank you for choosing Samsung. Have a great day.

-Trisha-

We appreciate you informing us that your Samsung washing machine is shaking, AlejandroL. We'll be glad to help you.

Here are the links to the troubleshooting steps to try when your Samsung washing machine is shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
https://www.youtube.com/watch?v=ywOrH59K9Rw

I've also included a link to learn your Samsung washing machine's best laundry load size for reference.
https://www.samsung.com/us/support/answer/ANS00080262/

If you have further questions or inquiries, these are the platforms that you can reach in the future:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1145068648) to help our team pull up your information when you message us.

Thank you!

-Angelica

Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

Reference Ticket Number: 1144810200

^Camille

Hi There!

Thank you for reaching out to us. I see you have some concerns with the Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum. I sincerely apologize for the inconvenience; if clothes are not dry on your Samsung Dryer, it was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.

Here is a link about "Clothes are not Dry after using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.

For reference, you may also access the user manual about "Troubleshooting Checkpoints" on pages 45-47 and "Information Codes" on page 48: https://downloadcenter.samsung.com/content/UM/202110/20211003065548677/DV6000_DC68-03381W-04_EN_CFR_MES.pdf.

I also shared the link about the warranty information of your Samsung Dryer: https://www.samsung.com/us/support/service/warranty/DVE45T6000P/A3.

Your Samsung Dryer is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:

One (1) Year All Parts and Labor.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Number: 1144620805

Have a great day.

Melardo

Hello, this is a bit unexpected for this product. We stand behind our product and we would love to look into this further. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144068716) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay

Hi there,
I see you are having some concerns with your Samsung Washer smelling and not cleaning your clothes and I would like to offer some assistance to ensure you are getting the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143221757. We thank you for being a part of our Samsung family. ^Brad

Dear Valued BestBuy Client,


To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

Reference Number: 1144842968

Have a great day.

^Chrystel