Customer Ratings & Reviews
- Model:
- DVG45T6020W/A3
- SKU:
- 6420196
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry highly, praising its performance, quiet operation, and ease of use. Many appreciate the dryer's capacity and drying speed, along with its sleek design. However, some users find the lint trap difficult to clean, and others have reported challenges with installation or the spin cycle. A few minor concerns were also raised regarding the dryer door.
This summary was generated by AI based on customer reviews.
Mrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This drier is perfect for people who have time to babysit it as it NEVER gets a load sry in 1 cycle. I havw never been so disappointed in an appliance. Did all the suggestions for trouble shooting and the bottom line, it just does not dry an entire load. Tried smaller loads and all the cycles but always end up with wet clothes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We make every effort to ensure your dryer operates at its best, DianneS. Let's help you out.
Here are steps to rectify your dryer's drying concerns. Please click the links and hyperlinks and watch the embedded video for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147244372, to help our team pull up your information when you message us.
Have a great day.
-John
Dryer does not dry by any means
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you check the reviews it says 5 stars, because they’re also combining the washer reviews The dryer does not dry your clothes no matter what. Try ever setting possible, and you will still be running this dryer at least 3 times minimum for one load
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to provide you with a hassle-free experience while using your dryer, JorgeS. Let us help you.
We suggest referring to the resources below to address your dryer's performance. Please click the link and hyperlinks for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS10001020/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147610303, to help our team pull up your information when you message us.
Have a great day.
-John
worthless junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK! started sounding like a drum choir after a year exactly after the warranty expired . never have i ever had a washer break ever . The repair man said it was the drum and not worth repair .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working washing machine in your household, Chuckoscar. Let's get this taken care of.
Please refer to the resources below to get solutions for your washer's noise. Click the link and hyperlinks and watch the instructional video for tips.
Samsung washing machine is noisy (Please choose the best that describes the sound that you are hearing):
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147590644 to help our team pull up your information when you message us.
Have a great day.
-John
It’s all good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were very pleased to get our washer and dryer so promptly. The workers brought them up to the second floor with care and installed everything with ease. We’ve been so happy doing laundry like crazy in our new home.
I would recommend this to a friendBrand response from Samsung
Posted .Hey there! We are so glad that you had a great experience with your installation and delivery! We are confident your new dryer will continue to impress you! Welcome to the Samsung family! ^Shay
Worse Washer ever!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrific experience. Bought this as an open box that was “good/satisfactory” and it didn’t work at all. Wouldn’t run water into the washer, tried a million ways to fix it but didn’t work at all. Makes me wonder if bestbuy even “tests” their open box products before putting them back out. So not only did my dad have to pick them up himself since delivery wasn’t an option. We now in the evening had to load them back up to return them to the store ourselves. So annoyed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this open box washer, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
For reference, you may refer to this link:
Washer water fill issues: https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-water-at-all
Have a great day.
Melardo
Three weeks of Frustration.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has taken until 2/2/24 to get the washer installed. I spent excess money abtaining a plummer after 3 attempts to install the drain hose properly. If i had been told what needed to be done on the 1st installation. after calling Samsund and Bestbuy many times and paying a plummer to come out 3 times with final results. This is my last purchase from Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
Your feedback will help us keep on improving our goods and customer experience, as this differs from the experience we want for our customers.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
- Cons mentioned:Washer
Terrible product from Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worst washer /dryer combo ever. It takes hours to wash something and it smell clean as well as the dryer is horrible
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Christi,
Thank you for reaching out. We appreciate you informing us that your Samsung washer takes hours to wash something. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a troubleshooting step to try when your Samsung washer has spinning issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
The link below contains your Samsung washing machine's best laundry load size for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144594642
-Angelica
Expensive Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK!! Never dried clothes thoroughly. Main motor died after after 1 year. Over 500 to replace. Piece of garbage went into the trash. Tech told us all samsung appliance are junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your dryer needs. We are saddened to hear that you need you no longer have the product. We look forward to working with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
DONT BUY THIS PLEASE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible my mom buy this when COVID started and when she got the washing machine, everything worked perfectly fine but then a week ago that she stopped working We try a lot to fix it until this day I’m just saying, DONT BUY THIS PLEASE!!!!!!! and I cannot tell Best Buy to give me back my money cause that happened like when Covid started but nothing thank you for nothing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lila,
We would love to discuss your washing machine to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146070705) to help our team pull up your information when you message us.
Have a great day.
^Charles
Good thing I bought the warranty!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not so great on cleaning clothes. 2 years and it broke down. Good thing I bought the warranty.
No, I would not recommend this to a friendBad thinking, Bad Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whatever anyone does, do not purchase this set of Samsung product. For all that money placed on them, they are very finicky and break down easily. They do not last very long and can pack up even at the slightest contact of an insect (weird right? But so says Samsung repair after 13 months of use of such significant household investment).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Paul,
We appreciate your review of your overall experience with the performance of your Samsung washer, and we'll be glad to look into this for you.
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144975378) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Eh, not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer shook excessively upon use. Sensor dry did not work well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the inconvenience of not having a working dryer. Let us take care of the unit immediately.
Below is a link to help you diagnose if your dryer is shaking. Please click on the embedded word.
Samsung dryer is vibrating or shaking
https://www.samsung.com/us/support/troubleshooting/TSG01109143/
If your sensor dry is not working, please check this video for more details.
Clean the moisture sensor on your Samsung dryer so it doesn’t shut off early | Samsung US
https://www.youtube.com/watch?v=lwWeL5JYNNo
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146664633) to help our team pull up your information.
Have a great day.
^Camille
Not so great do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this washer for 2 years and ive had to have it fixed multiple times not reliable at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad you informed us about what happened to the Samsung washer, Jenny.
To help you with this, you can check the services we offer at the link below.
https://www.samsung.com/us/support/service/
For us to better assist you with your concern, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145705427, which will help our team pull up your information.
^Rainly
Samsung front loader washer and Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a front loading Samsung washer in January 2023 and it was having an issue and Best Buy geeks would not help at all and referred us to Samsung. The service we are getting from them is horrendous and we will never buy anything else from Best Buy or a Samsung product again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LaurieS,
We understand how you may be feeling and would like to help you. We want to inquire more about what is happening with your washer so we can provide the necessary assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146576239, to help our team pull up your information when you message us.
Have a great day.
-John
Frontload washer its great Best Buy experience was
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with my purchase the Frontload washer its great Best Buy experience was excellent
I would recommend this to a friendBest dryer ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product, and it does a phenomenal job. I love the auto sensor on the dryer.
I would recommend this to a friendCatastrophic failure after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prior model: WF45M5500AP/A5 Single person (1) retired household owner. Catastrophic failure after 3.5 years light use. Cost to repair by Samsung certified repair firm that no showed 3 appointments was 125% of purchase cost. CNET says these types of units should last 10 years. How many stars would YOU give it?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Maestro59,
We appreciate your informing us that your Samsung washer failed after more than three years of light use. We apologize for the inconvenience, especially with the repair cost, and will gladly look into this for you.
Here is a link to our Warranty Page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
Contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144893846) to help our team pull up your information.
Thank you!
-Angelica
Regretful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good reviews must be fake! Because this dryer has an engineering design fault so it does turn the laundry one big ball and the laundry in the center of this ball never dries! Since it has a moist sensor, it keeps going and going for hours in order to dry the laundry! DO NOT BUY IT!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer,
It seems that you are experiencing some concerns with your Samsung Dryer not drying your clothes properly and I would like to offer some assistance to make sure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999//#dryer-cycle-takes-too-long
https://www.samsung.com/us/support/answer/ANS00047247/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143277776. We welcome you to our family and thank you for choosing Samsung. ^Brad
Samsung Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. It's only been a month so we will see.
I would recommend this to a friendPiece of trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is absolutely awful, don’t waste your money. I can only wash clothes on the “quick wash” cycle because if I try to wash them any other way, I get an error code. Just such trash.
No, I would not recommend this to a friend