Customer Ratings & Reviews
- Model:
- DVG45T6020W/A3
- SKU:
- 6420196
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, low noise level, and ease of use of the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Many appreciate its capacity for handling large loads, its excellent value for the price, and its compact size. Some customers have expressed concerns regarding the spin cycle, installation, and the wish for a reversible door.
This summary was generated by AI based on customer reviews.
washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly not sure what I think about the washer. Would be better if door could open the other direction
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Washer. We are glad for you to join our family. If you need any assistance with your machine, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142751876. We thank you for being a part of the Samsung family. ^Brad
Good Washer with a Tiny Flaw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After the wash , when i open the door, the water drips on the floor. Except that issue, it washes well
I would recommend this to a friendBrand response from Samsung
Posted .Hi Anjann! We appreciate you letting us know about your experience with the washer. Samsung is always happy to have useful feedback. ^Jecca
Piece of Junk; Service & Warranty Useless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this dryer and matching washer installed 6 weeks ago in stacked format. It stopped heating this week. Best Buy won't service and Samsung Service won't service while stacked, so I am expected to hire someone else to come unstack it (which won't fit in the space connected). So, basically we have to hire someone else to service with no benefit of warranty/
No, I would not recommend this to a friendBrand response from Samsung
Posted .DustinR, we understand your frustration if your dryer stops heating. We are here to help.
We suggest referring to the links below to rectify your dryer concerns. Please click the hyperlinks to complete the troubleshooting guide.
Clothes are not dry after using Samsung dryer https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147650491) to help our team pull up your information.
Have a great day.
^Camille
No power cord
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A power cord was not included with our purchase, we had to utilize one from a previous purchase.
I would recommend this to a friendDo not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 weeks, best buy doesn't seem to care, sears has terrible customer service and also doesn't care, we have not been able to dry our clothes for a month now. I will never buy another appliance from best buy ever again. These companies should be ashamed of themselves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would like to assist you further with your concern. Kindly let us know more about the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148520843) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Good dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for about a month now and very happy with it. The moisture sensor is fantastic and will automatically adjust drying time as needed, which means I don't need to keep checking if the clothes are dry yet. Vast improvement over the 20-year-old dryer we had previously
I would recommend this to a friendOkay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am used to better quality with Samsung, these are flemsy, not sure if will last as long as last set
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung purchase. I am sure that you will love it more than your old unit with all the improvements and added features. Thank you for choosing Samsung. ^Brad
Unacceptable Samsung and Bestbuy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived dented on the bottom sides and top edge, didn't see it until we took off the styrofoam and it seemed cosmetic. When we got it hooked up it made a rubbing sound when the drum turned. Got Samsung to come out and do a warrenty repair, they said they wouldn't do anything since the dents were causing the rubbing, talked to best buy online and they gave me the run around since it was after the 15 days from order, but also took almost that long to arrive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
This is not the experience we want you to have. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Done with Samsung and Bestbuy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, was delivered beat up scratched and dented along with the dryer. This happened in the factory as I watched the delivery men unpackage it and carefully move them. Bestbuy didn't give me my $100 gift card either, just like everything with them they blame someone else and keep having me run in circles only to get nothing accomplished.. It is absolutely ridiculous that they do this, and after spending $40,000+ with them in the last three years, I am done over a measly $100 gift card and their absolute lack of responsibility on replacing the washer and dryer.
No, I would not recommend this to a friendWashing machine repair by geek squad agent.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love my Samsung washer. Had a problem recently and an agent fixed it . fast , easy and no cost to me. Geek squad agent was very professional and knowledgeable . I would purchase another Samsung if/when this one dumps.
I would recommend this to a friendno heat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dryer was delivered and no heat. second dryer same thing. Now waiting for technician to come out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bob W,
We know the importance of having a dryer since it is one of the most used appliances in our home. We are here to help you.
While waiting for your service appointment, please consider checking the link below for the steps if the dryer doesn't have heat at all. Please click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147242978, which will help our team pull up your information.
^Rainly
Great but leaking
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it but then it Started leaking after only 1 year
I would recommend this to a friendBrand response from Samsung
Posted .Hi ALKG,
Thank you for your review. We are glad that you have loved the washer and it was up to your standards apart from it leaking recently.
I have shared a Samsung link below that can help address your concern about leaks from the washer.
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144875114 and it will help our team pull up your information.
Leo
- Cons mentioned:Installation
Wrong machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to return service people could not finish installation i visited store and sales people said that that is the wrong machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know how receiving an incorrect product feels.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you with the correct unit. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Broke with error 3C (motor issue) after 13 Months!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Utter crap. The dryer started making noises a week ago, and now it displays the cryptic error code 3C, which indicates that there is a motor issue. Basically a free lunch for the repair guys. This is ONE YEAR plus one month after purchase, so right after the warranty expired in late November. The machine was only lightly used in a three-person household, an operating error can be excluded, so it is fully to be attributed to the poor quality standard of this Samsung product. Again, we are talking ONE YEAR AND ONE MONTH after new purchase and installation by Best Buy. The quality of the machine is the lowest possible. We fell for the design and the brand name. Please do not yourself! I do not even want to imagine the cost I will be facing to repair this piece of junk metal. Stay away as far as you can.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that you are having this problem with your dryer. We would love to speak with you further to see how we could get this resolved. If you could please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144107091) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Samsung - 4.5 cu ft Front-Loading High-Efficiency
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it and it came with many defects and the store doesn't give me support
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JeffersonS,
We want to inquire more about what transpires with the washing machine and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Drainage hose damaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the washer but I'm now dealing with a drainage hose with multiple holes.
No, I would not recommend this to a friendWorth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! So much better than my old one and would recommend it!!! I was hesitant going to another brand that isn’t Maytag. But this was well worth it. I even realized that my old Maytag wasn’t really washing my clothes properly and drying my clothes
I would recommend this to a friendI don’t understand
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was quite for 2 months. O now makes terrible sound. Off and on. Not sure why.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I would like to say congratulation on your new Samsung Dryer and realize that you will have an issue with noise. i know this can be a hindrance and would like to offer some help. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
If you need any assistance with your machine, please do not hesitate to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143403225. We thank you for being a part of our Samsung family. ^Brad
Good decision
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its indeed a good buy. I love my new washer sad that the dryer is not available when I purchased it. Very easy to use the touch buttons are not complicated very powerful that it washes and clean thoroughly
I would recommend this to a friendGood for 1 year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do 2 loads of laundry every week, sometimes an extra load a week. This washer lasted 1 year and 2 months. Its broken now, something is wrong with the spin mechanisms. They just dont make anything that lasts anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jack,
It's easier to do laundry if the washer works correctly.
We would love to discuss your washer to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145737987, to help our team pull up your information.
Have a great day.
Melardo