Customer Ratings & Reviews
- Model:
- DVG45T6020W/A3
- SKU:
- 6420196
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, low noise level, and ease of use of the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Many appreciate its capacity for handling large loads, its excellent value for the price, and its compact size. Some customers have expressed concerns regarding the spin cycle, installation, and the wish for a reversible door.
This summary was generated by AI based on customer reviews.
DONT BUY ANY SAMSUNG PRODUCT FOR THE REST OF YOUR
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SUCKS!!! Stuck in cooling mode after 2 months. can't get it out of cooling mode. so I guess you just buy new appliances every two months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DBSsung,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link.
Cycles, settings, and features on your Samsung Washing machine
https://www.samsung.com/us/support/answer/ANS00061937/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144573309
Thank you for choosing Samsung.
^Ross
Sumsung washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First use and already messed up. Shaking like CRAZY. I already checked the level and it good but still shaking and its super loud. Regret getting it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are experiencing issues with your Samsung Washer shaking and I would like to offer some assistance to ensure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143180715. We thank you for being a part of our Samsung family. ^Brad
Poor service still have t received appliances
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst service ever on phone for several hours to arrange installation sent to wrong house how do they stay in business ?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144599525.
-Noraina
Worst purchase ever!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not clean clothes greasy stains after washing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ElviraJ, we understand how you feel and want you to have clean clothes. Let's go ahead and help you.
If your clothes are not cleaned after using the washer, here is a link to help you. Please click on the embedded words. Also, click on "stained and damaged" for further details.
Clothes are not clean after washing in Samsung washing machine
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146597696) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Ease of use, Noise level
Energy efficiency and quieter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked of my purchase. Easy to use. Energy efficient it is a huge plus. It’s amazingly quiet. Highly recommend!
I would recommend this to a friend I m not happy is not work properly
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cloth take long than usual to get dry the cloth. For each load we make 3 round
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
It's our pleasure to answer a review from a client like you.
If your dryer has weak heat and runs for a long time, that could also be a blocked vent.
To help you with this, I have shared helpful links below.
Clothes are not dry after using the Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
Run a Vent Blockage test on your Samsung dryer.
https://www.samsung.com/us/support/answer/ANS00062855/
Cycles, settings, and features on your Samsung dryer.
https://www.samsung.com/us/support/answer/ANS00051022/
Best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Also, you can check the model's user manual link below on pages 45-46.
https://downloadcenter.samsung.com/content/UM/202110/20211022010943373/DV6000_DC68-03381W-04_EN_CFR_MES.pdf
What to do if your Samsung dryer isn't heating or drying?
https://www.youtube.com/watch?v=LibK_OLFH4Q
Clean your Samsung washer.
https://www.samsung.com/us/support/answer/ANS00050526/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145632717, which will help our team pull up your information.
^Rainly
I'll never buy Samsung again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it and bought an LG. Best thing I ever did. I owned an LG washer and dryer in the past but bought this Samsung because it was cheaper. Fortunately, I was able to exchange in the time window and pay $100 more for the LG that I wanted. Why did I return it? Well, if you just lightly touch the on/off button you will turn it off midcycle. LG has an actually button you have to press. This button on this washer is more like a touch. Just grazing it will turn it off. I did not like the options as I could not customize as much as I can with an LG. This is not wifi enabled; LG is. The delivery guy balanced the washer correctly, but when it went through a cycle, the spin cycle shook so violently, that I thought the washer was going to go through the floor. I would not buy a Samsung washer again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi. Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Reference Number: 1144624129
Have a great day.
Melardo
- Pros mentioned:Noise level, Overall performance
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and I love the sound when it's finished.
I would recommend this to a friend - Pros mentioned:Noise level, Overall performance
Great Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Product, works like a charm, and it’s quiet!
I would recommend this to a friend samsung dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.heating element not working after less than a month of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Matt, I see that you are experiencing issues with your Samsung Dryer not providing dry clothes and I would like to offer some assistance to make sure that you machine is operating properly. I have some helpful information that will provide ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143407002. We thank you for being a part of our Samsung family. ^Brad
Gas Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item and the dryer wouldn't work properly. Geek squad had no available techs to fix the issue, terrible customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Dryer. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142738999. We thank you for being a part of the Samsung family. ^Brad
- Pros mentioned:Ease of use, Noise level
Samsung dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the samsung dryer, its soooo quite and easy to manage, love the style.
I would recommend this to a friend Very poor installation.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer said he didn't have the "right tools" so couldn't place dryer on pedestal, and was gone before I could ask if he was coming back.
No, I would not recommend this to a friendis just ok
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i like it, is a great product but i’m having issues every time i so self cleaning leak water
I would recommend this to a friendBrand response from Samsung
Posted .Hi Claudiavzo!
Thank you for reaching out to us. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience if you need to do a self-clean with the leaked water on your Samsung Washer. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Washing Machine is Leaking": https://www.samsung.com/us/support/troubleshooting/TSG01000977/.
I also shared the link about "How to Clean your Samsung Washing Machine": https://www.samsung.com/us/support/answer/ANS00030150/.
You may also refer to the user manual about self-clean on page 40: https://downloadcenter.samsung.com/content/UM/202207/20220701135830308/WF6000T_UM_DC68-04006H-02_EN_MES_R.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144733865
Have a great day.
Melardo
Do not buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year old and it already started leaking and broke.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bose,
Let us go ahead and get you some tips and tricks to fix and prevent leaks on your washer.
If the water pressure supply is too strong, water may leak. Close the water tap a little. Make sure water is not leaking from the water tap. If it is, repair the water tap.
You may refer to these links and videos:
Samsung washing machine is leaking: https://www.samsung.com/us/support/troubleshooting/TSG01000977/
A full video of a washer leaking:
https://www.youtube.com/watch?v=jgKRn1xR_qs
Washer installation: https://www.samsung.com/us/support/answer/ANS00051342/
Use the right amount of detergent: https://www.samsung.com/us/support/answer/ANS00031847/
The below link is the user manual for your model. Turn page 10 (Usage cautions - bullet #3, 5, 7, and 8), page 12 (Safety Information - bullet #6), page 13 (bullet #2), page 16 (Cautions - bullet #1), page 17 (Water supply), page 22 (Connect the water hose - Caution #1, 2 and 3), page 28 (Use HE detergent only), page 45 (Caution #1 and 2), and page 52 (Leaks water) for reference: https://downloadcenter.samsung.com/content/UM/202301/20230103164220203/WF6000T_UM_DC68-04006H-03_EN_MES_R.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145749202, to help our team pull up your information.
Have a great day.
Melardo
- Pros mentioned:Noise level, Overall performance
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent machine...super silent...very efficient...
I would recommend this to a friend Did not line it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! Broke the first week ,had to return it to the store. what a disaster!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the
opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
-Trisha-
Can’t read the cycles
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons have already worn off and can’t read the cycles, only have had 4 months!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for letting us know about this, Matt. Samsung is always working to continue improving the overall customer experience, and your feedback helps. ^Jecca
- Pros mentioned:Noise level, Overall performance
Samsung dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super product work great it was very quiet. Really recommended to anybody.
I would recommend this to a friend Would not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend to anyone. I read some not so favorable reviews on Samsung washers, thought I was give it a shot anyway, now I know. The machine banged no matter what type of load was in it (yes, it was level). I exchanged it for a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for choosing Samsung for your Appliance needs. I sincerely apologize for the inconvenience this has caused you. We are saddened that you no longer have the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Once you reach us, you can use this reference number 1144819672
^Rainly