Customer Ratings & Reviews

Hi Mike,

Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.

In case of repair or replacement, you can check the warranty coverage of your product here:
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US

For parts needed you may purchase them here:
https://www.samsungparts.com/Default.aspx

if additional assistance is needed, please reach us with the following options to further assist you:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

Thank you for choosing Samsung. Have a great day.

Reference number:
1144565365

^^Ross

Hello, I can see how this has been difficult and I am here to help. I have attached a link to a troubleshooting guide that may help with your dryer not heating (https://bit.ly/3zpOiVB). If the issue continues or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144041692) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay

Hello Binky,

Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having issues with your dryer as it makes an horrible noise and then it stopped working. We do apologize for the inconvenience this has caused you. We are here to help.

To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000979/ to guide you if your dryer is noisy.

You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001008/ if your dryer will not turn on or stay on.

Please also see this link https://www.samsung.com/us/support/troubleshooting/TSG01001987/ if your dryer turns on but doesn't start or spin.

If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/DVE45T6000W/A3 for the warranty information of the product and you can visit this link https://www.samsung.com/us/support/service/ for our Support Center to request service.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number is 1144536894.

-Noraina

Hello,

Thank you for sharing your experience with us regarding your Samsung dryer. I understand it doesn't dry well and I do apologize for the inconvenience this might have caused.

To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue.

Another link you may find useful is this one, https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F. It has all the troubleshooting steps, answers, videos, resources, and other links that you might need for your dryer.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number is 1144182930.

-Noraina

Hi Hulk,

We are here to help you to find your appliance needs.

I have provided the Samsung link that indicates the lists of our Samsung dryers.
https://www.samsung.com/us/dryers/

If you have inquiries and need further assistance in the future, you may contact us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1145123411), which will help our team pull up your information.

^Rainly

Hi Tenvo.

Thank you for your review. We apologize if your dryer stopped working, which was less than ideal, and it does not meet your expectations. We are always here to help.

Here is the link for possible reasons why the dryer stopped working: https://www.samsung.com/us/support/search/?query=dryer+stopped+working&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, give them this number (1144858546), which will help our team pull up your information.

Have a great day.

Melardo

Hello KellyC,

Thank you for taking the time to leave us a review on one of our products.

Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).

Thank you!

-Angelica

Hi manuel,

We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time or doesn't dry clothes, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.

I highly recommend visiting these links for basic troubleshooting steps:
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/

Clean the moisture sensor on your Samsung dryer so it doesn’t shut off early:
https://www.youtube.com/watch?v=lwWeL5JYNNo

You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVG45T6000P/A3

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144359132

Thank you for choosing Samsung. Have a great day.

-Trisha-

Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

Reference Ticket Number: 1144810200

^Camille

Hello there,

I realize your experience has been less than ideal and I understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process.

To further assist you, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-

SAMSUNG) You may provide this reference number (1144968922) to help our team pull up your information.

Thank you for choosing Samsung. Have a great day.


^^Ross

We appreciate you informing us that your Samsung washing machine is shaking, AlejandroL. We'll be glad to help you.

Here are the links to the troubleshooting steps to try when your Samsung washing machine is shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
https://www.youtube.com/watch?v=ywOrH59K9Rw

I've also included a link to learn your Samsung washing machine's best laundry load size for reference.
https://www.samsung.com/us/support/answer/ANS00080262/

If you have further questions or inquiries, these are the platforms that you can reach in the future:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1145068648) to help our team pull up your information when you message us.

Thank you!

-Angelica

Hi There!

Thank you for reaching out to us. I see you have some concerns with the Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum. I sincerely apologize for the inconvenience; if clothes are not dry on your Samsung Dryer, it was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.

Here is a link about "Clothes are not Dry after using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.

For reference, you may also access the user manual about "Troubleshooting Checkpoints" on pages 45-47 and "Information Codes" on page 48: https://downloadcenter.samsung.com/content/UM/202110/20211003065548677/DV6000_DC68-03381W-04_EN_CFR_MES.pdf.

I also shared the link about the warranty information of your Samsung Dryer: https://www.samsung.com/us/support/service/warranty/DVE45T6000P/A3.

Your Samsung Dryer is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:

One (1) Year All Parts and Labor.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Number: 1144620805

Have a great day.

Melardo

Hi there,
I see you are having some concerns with your Samsung Washer smelling and not cleaning your clothes and I would like to offer some assistance to ensure you are getting the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143221757. We thank you for being a part of our Samsung family. ^Brad

Hello, this is a bit unexpected for this product. We stand behind our product and we would love to look into this further. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144068716) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay

Hi Neal! Thank you for your feedback. We are happy to hear that your dryer is now working as designed.
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143957944
Facebook Messenger:  http://m.me/samsungsupport or
Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic

Hi there,
I see you are experiencing issues with your Samsung Dryer. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142806443. We thank you for being a part of the Samsung family. ^Brad

Dear Valued BestBuy Client,


To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

Reference Number: 1144842968

Have a great day.

^Chrystel