Customer Ratings & Reviews
- Model:
- DVG45T6020W/A3
- SKU:
- 6420196
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, low noise level, and ease of use of the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Many appreciate its capacity for handling large loads, its excellent value for the price, and its compact size. Some customers have expressed concerns regarding the spin cycle, installation, and the wish for a reversible door.
This summary was generated by AI based on customer reviews.
Not heating
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the item 3 days ago and the heating element doesn’t work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samsung understands how frustrating this is and would love to help. Please reach out to our support team at either 1. Facebook Messenger: http://m.me/samsungsupport or
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and be sure to reference ticket number 1143896621. ^Lo
Stuff not worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had problems with those take me 3 weeks to get fix by Best Buy
No, I would not recommend this to a friendShaking machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine is vibrating and moving during the spin cycle
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize you are experiencing problems with your Samsung Washer shaking in the spin cycle and know that can be alarming. I want to provide some assistance to make sure you are getting the best results. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01001016/ If your issue persists, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143592450. We would like to welcome you to our Samsung family. ^Brad
Lot of noise….
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the bright side it does a good job drying the clothes. On the other hand though, it sounds like there’s a bag of nuts and bolts in the drum. The noise is horrible. I’m sure Samsung will fix or replace it but it’s disappointing nonetheless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Villager,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused. Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link.
Samsung dryer is noisy
Samsung dryers are generally very quiet. Many of the sounds are normal or can be fixed with little effort. Nearly every sound the dryer makes will fall into one of four main categories: rattling, thumping, squealing or grinding, or humming. Pick the closest sound to the one you're hearing so you can do the correct troubleshooting steps for your issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144566542
Thank you for choosing Samsung.
^Ross
Not happy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6 months old. Will not turn on. Lights work Less then 6 months new
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Johnjdonah,
I see that you are experiencing issues with your Samsung Dryer and I would like to offer some help to ensure you are getting the best performance from your machine. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143161722. We thank you for being a part of the Samsung family. ^Brad
Washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product pump went out in 12 months- on a washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsungwasher, I know that you are experiencing some issues with your Samsung Washer not pumping water out of the machine and know this is not great timing. I would like to extend a hand in getting your machine working correctly. Please reach out to us at your most earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143683906. We thank you for being a part of our Samsung family. ^Brad
Efficient and Mostly Quiet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 4.5 cu. ft. high-efficiency front load washer performs as expected for its price point. It offers good capacity, efficient cleaning, and the Vibration Reduction Technology+ helps keep noise and movement to a minimum, especially during spin cycles. While it can be a bit noisy at times, it’s nothing you’ll really notice unless you’re in the same room. The smart features are a nice bonus and make monitoring and managing loads more convenient. Overall, it feels like a solid, modern washer that delivers reliable performance without major drawbacks. For the price, it meets expectations and is a good option for anyone looking for a dependable, feature-rich appliance.
I would recommend this to a friendThe worst service EVER!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never order from BEST BUY again!!!!!!!!!!!
No, I would not recommend this to a friendHorrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vibration tech didnt work have to call repair first month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Kris,
I see you are experiencing issues with your Samsung Front Load Washer shaking and I understand how much of an inconvenience this can be. I would like to offer some assistance to ensure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143272781. We apologize for any inconvenience and welcome you to our family. ^Brad
Didn’t get the two hoses they should come with the
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get the two hoses they should come with the washing machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Prince.
Glad you asked about the washing machine water hose that should be included. Based on your user manual, I have verified that the water hoses are sold separately.
I suggest you check this link to your user manual for assistance. Please go to page 16
https://downloadcenter.samsung.com/content/UM/202207/20220701140246912/WF6000T_UM_DC68-04006R-03_EN_CFR_MES_R.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144834426) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Unhappy !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sheets bundle up even after being separated before drying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having some concerns with your Samsung Dryer and caring for your bedding. I would like to offer some help to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/answer/ANS00047247/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143220750. We thank you for being a part of our Samsung family. ^Brad
Beware of "available" items
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend buying ANY FRONT LOAD WASHER if you intend to purchase a pedestal. Ordered this washer with a pedestal in mid-January and pedestal arrival has been changed 6 times and now intended to come in May. I can't return the washer now (Late March) as im passed the return deadline. NO CALL BACKS OR HELP FROM YOUR CALL CENTER. Im stuck with a washer with no pedestal. Never buying another appliance again from Best Buy.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your informing us about your experience purchasing a pedestal for your Samsung washer.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Go with a top loader or different brand..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough water, clothes don’t come out clean, resulting in having to rewash..my cheap amana washer did a better job of washing than this. Dissatisfied past the return policy.. I should be able to wash 6 towels and not have to worry about stains still on them.. the machine doesn’t put in enough water on most cycles.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Johnw32,
Thank you for sharing your experience with our washer. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if you are experiencing multiple inconveniences with what you have.
This link will provide you with troubleshooting guides regarding our washer, just please click on the issue that you are experiencing.
https://www.samsung.com/us/support/search/?query=Vibration+Reduction+Technology+&page=1&sort=relevance&SiteType=support&ModelCode=N0054102&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fhome-appliances%2Fwashers%2Ffront-load%2Fvibration-reduction-technology-plus%2F&tabOrder=index.html%2Canswers%2Clinks%2Csupport_videos%2Ctroubleshooting_guides%2Cresources%2Cfaqs&facetFilters=%7B%7D&filters=%7B%7D&verticalUrl=TroubleshootingGuides2.html
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144326134
^Mila
Heating element failed in less than 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heating element went out after less than 2 years, but Samsung offered to give me certified technician suggestions I could pay to fix it. $30 and 30 minutes on YouTube did the job.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're happy to hear that the heating element on your dryer got fixed, BenP! Your satisfaction is our top priority.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145225125, to help our team pull up your information.
Have a great day.
^Chrystel
- Pros mentioned:Noise level
Great long-term purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer was a great selection for the price. We needed something quickly and after lots of research we decided on this one and it has been a great purchase so far. No complaints! It is quiet and the cycles clean really well.
I would recommend this to a friend - Pros mentioned:Noise level
GREAT PRODUCT OVER ALL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I KNOW ITS NEW BUT ITS REALLY QUIET AND IT DOES THE JOB THE COLOR IS AMAZING IN BLACK. A LITTLE BIT LONGER THAN I THOUGHT IN DIMENSIONS THOUGHT IT WOULD FIT.
I would recommend this to a friend - Cons mentioned:Spin cycle
Makes a horrible rumble sound when spinning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst washing machine I’ve ever owned. The spin cycle is awful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi David,
Thank you for sharing your experience with our Samsung products. We understand that the washer not meeting your expectation due to the loud noise.
I recommend clicking this link for a basic troubleshooting guide:
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
To better assist you on this matter and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144915901) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Vibrating so much it shakes the house
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washing machine when I moved into a new home with the matching dryer. The washing machine keeps getting so loud. It’s vibrates that bad that the monitors on my desk rattle and move. I have had 5 service visits and multiple parts replaced. It gets a little better and then within a few weeks it back to the very loud and crazy vibrations. I am having call out 6 next week. I hope they replace it. I am so done with it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlisonW,
We appreciate you reaching out and letting us know about the noise and vibration on your washer.
Here is a link to "Samsung washing machine is noisy": https://www.samsung.com/us/support/troubleshooting/TSG01001985/
I also shared this link about "Samsung washing machine is shaking": https://www.samsung.com/us/support/troubleshooting/TSG01001016/
The below link is the user manual for your model. Turn page 8 (Installation cautions - bullet #2), page 11 (bullet #5), page 13 (bullet #1), page 18 (Flooring), page 27 (Use a laundry net - bullet #3), and page 49 (Troubleshooting - Excessive vibrations or makes noise) for reference: https://downloadcenter.samsung.com/content/UM/202209/20220916134729601/WF6000T_UM_DC68-04006R-03_EN.pdf
For reference, you may also refer to these links:
The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/
Install a Samsung washing machine in your home: https://www.samsung.com/us/support/answer/ANS00051342/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145219531), which will help our team pull up your information.
Have a great day.
Melardo
- Pros mentioned:Noise level, Overall performance
Mostly Terrific!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although I have only had the 4.5 Cu. Ft. Front Load Washer for several weeks, I am very satisfied with its performance. It is relatively quiet, does a good job of washing, and has numerous cycle options. My main complaint is that puddles of water remain in the rubber trough surrounding the tumbler. One must towel dry it in order to prevent it getting musty. Also, excessive water remains in the detergent drawer when the cycle is finished. It is a mold and mildew magnet!
I would recommend this to a friend Works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks sleek and works great. Big down fall is that if you don’t wipe the glass on the inside of the washer every time, it begins to stink.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Lessismoore,
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers. Your feedback helps us to understand where we can take steps to improve our product and service.
Apart from wiping the tub, you can follow the steps indicated in the link I have shared below. The steps will help your washer stay fresh longer.
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144589880
Leo