Customer Ratings & Reviews
- Model:
- DVG45T6020W/A3
- SKU:
- 6420196
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, low noise level, and ease of use of the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Many appreciate its capacity for handling large loads, its excellent value for the price, and its compact size. Some customers have expressed concerns regarding the spin cycle, installation, and the wish for a reversible door.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Samsung 4.5 Platinum
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine is as advertised, looking and working great so far.
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung dryer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great product. We love it. We use the dryer almost all day long.
I would recommend this to a friend Dryer Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First dryer was damaged. Had to have a replacement sent out.
I would recommend this to a friendBrand response from Samsung
Posted .Hello JohnN,
Thank you for choosing Samsung for your dryer needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
- Pros mentioned:Ease of use
Samsung front load washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use but definitely needs the pedistal
I would recommend this to a friend Stay away from Samsung Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item in Dec 2021 after seeing the reviews and they offered some discount. Minimum use at apartment. It started making loud noise after 6months of use. The Technician from Bestbuy came, did some minor checks, and said everything is OK. Now it completely quit working making real loud noise. The manufacture warranty of 2 yrs just expired 3 weeks ago. Called Bestby again paid the diagnostic fee. To fix it is another $450 bucks. So the total adds up almost equal to the price of the washer. I opted to go for new LG washer than spending money on a defective brand washer. Stay away from SAMSUNG for Washer. Our another LG washing machine lasted more than 10 yrs without any problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Math,
Thank you for choosing Samsung for your washer needs. We're sorry you no longer have the product, and we hope to work with you again in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Kimberly
RUN FAR AWAY FROM SAMSUNG! Horrible Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.RUN far far away from Samsung washers and dryers! I bought this dryer in November of 2020, had to spend $200 to replace the heating element in 2022, and now it gives me dc and c3 error messages and beeps nonstop. I don't even want to repair it again because I think it is a piece of hot garbage that isn't worth the time or money to repair. Not only that, but when it was functioning properly it would signal that clothes were dry when in fact, they were not. So, i had to set the time dry rather than using the sensors. Do yourself a favor and buy literally ANY other brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarybethT, we understand how it feels to deal with an error code in our washers. We are here to help.
Below is a link to help you diagnose the error code you receive in your dryer. Please choose "Door-Related errors (dC, dE, dF, do, d0, 1 DC, 1 dF) and All other errors."
Samsung Dryer has an error code
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147163575) to help our team pull up your information.
Have a great day.
^Camille
Be aware of issue with cracked drum!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a previous model of this dryer three years ago. A huge crack was found at the back of the drum. It might have been there for a long time, as it was hidden all the way in the back. Long story short, I contacted Samsung CS and was told there was nothing they would be responsible for after one year. However, I soon discovered by a google search that cracked drum is a very common problem with Samsung dryer, not just for this model. Please see the link to a relevant post below. https://us.community.samsung.com/t5/Washers-and-Dryers/Crack-in-Dryer-Drum/m-p/1437841#M19950 So think twice before you buy from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were experiencing issues with your 3+ year old dryer. We have made many improvement and added features since this model. I would love for you to give us another chance and see how much you love our products. Thank you for choosing Samsung. ^Brad
- Pros mentioned:Overall performance
Good produvt
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product wors very good happy with the purchadr
I would recommend this to a friend - Pros mentioned:Noise level
New Samsung Washer, Dryer with pedestals
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit for my hose. Quiet, excellent in all areas.
I would recommend this to a friend Later 7 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed January 2022. Started off fairly quiet, but that didn’t last long. Was so loud, it was actually comical how loud it became. Then 7 months in, it broke. Both Samsung & Best Buy couldn’t get the parts needed to fix it. Ultimately Best Buy replaced the unit with another Samsung washer. Praying for better results
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mike,
We apologize that your experience with the initial washer was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
For best performance, the washer must be installed on a solid floor. Wood floors may need to be reinforced to minimize vibration and/or unbalanced loads. Carpeting and soft tile surfaces do not provide good resistance to vibrations and may cause the washer to move slightly during the spin cycle.
Calibration mode should be used right after installing your washer, when you adjust your washer, and when you feel that the weight detection (and amount of water per cycle) is inaccurate. Periodically performing this task only takes a few minutes. Before calibrating your washing machine, ensure it's nice, secure, and positioned where you want it.
Install a Samsung washing machine in your home / Calibrate your washing machine
https://www.samsung.com/us/support/answer/ANS00051342/
When you do laundry, you should consider the weight of each load you wash to get the best results. Both heavy and light items can overload your washing machine and dryer. In addition to reducing the cleaning performance, overloading your washing machine or dryer can cause other problems. Thus, you'll need to add clothes and other items in the best way possible. Please see the link below.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144882269) when you message us to help our team pull up your information.
Have a great day.
^Charles
- Cons mentioned:Door
Don't waste your time & money on this junk washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible washer. Leaks from door, after 5 repairs was designated a lemon and being replaced by Best Buy. Also the writing on the button panel smudges and wipes off. Don't waste your time and money on this 3rd world piece of junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
-Trisha-
- Cons mentioned:Door
Not a good dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Class on the door shattered. Only used a few times.
No, I would not recommend this to a friend Do not bother.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought washer/dryer set 12/17/21 and today 9/9/24 my washing machine sounds like its about to explode . The noise coming out of it is terrifying and so violent that it moved from where i have it forward towards my door and is now stuck there and i cant push it back from how heavy it is.
No, I would not recommend this to a friendWon’t dry clothes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sensor thinks the clothes are dry. D keeps tuening the dryer off, I check the clothes still damp. I switch to manual timed dry 50 minutes still damp. I switched to a small load.. the dryer is just not getting hot enough.. I love the matching washer just the dryer is driving me crazy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Terrible, Congratulations on your new Samsung Dryer and thank you for bringing this to our attention. I would like to provide you with a helpful guide to ensure you always get the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any further assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143942411. We thank you for being a part of our Samsung community. ^Brad
Bearing wears out quickly.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bearing wore out in 3 yrs with average use. Manufacturer needs to use better quality products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Evan T,
We appreciate you sharing your sentiments about the bearing of this washer. We'd love to help.
You can purchase a replacement part for your washer from our authorized distributor of Samsung parts and accessories at the link below.
https://samsungparts.com/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147488827, which will help our team pull up your information.
^Rainly
Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lousy Customer Service. Unable to speak to Team Member on floor to ask question on a Dryer purchased. 2nd Purchase within a week. Next time will buy elsewhere where I can speak to someone on floor if needed. Product decent.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this matter about your experience, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
AVOID THIS WASHER AVOID SAMSUNG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our appliance man told us a bolt broke off which has led to needing to replace the entire tub. All said and done the quote was $880, more than we paid for the washer. Samsung and Best Buy are no help and act like it’s your fault for not buying their extra warranties. Same thing happened on new Samsung fridge. Both repair guys have laughed and said Samsung looks great but are horrible quality. Their customer service is an absolute joke.
No, I would not recommend this to a friendRemember this review, Avoid this Brand!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned this make and model for 4 years. Have had three service calls to repair and have now exceeded the purchase price. I am currently going to the laundromat to take care of the laundry because I cant afford to pay for the repair. Also, the Stoves break easily and the Ice Machines in the refrigerators seize up, stopping ice production. There is very little direction on the internet to repair by yourself repairs forcing you to pay for expensive house call repairs with Samsung Certified Technicians.
No, I would not recommend this to a friendIt’s all good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were very pleased to get our washer and dryer so promptly. The workers brought them up to the second floor with care and installed everything with ease. We’ve been so happy doing laundry like crazy in our new home.
I would recommend this to a friendBrand response from Samsung
Posted .Hey there! We are so glad that you had a great experience with your installation and delivery! We are confident your new dryer will continue to impress you! Welcome to the Samsung family! ^Shay
Not happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped working after 3 weeks of use contacted best buy corporate they informed me i could resturn it to store for a new one, store manager at the saratoga springs location was not helpful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo