Customer Ratings & Reviews
- Model:
- DVG45T6020W/A3
- SKU:
- 6420196
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, low noise level, and ease of use of the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Many appreciate its capacity for handling large loads, its excellent value for the price, and its compact size. Some customers have expressed concerns regarding the spin cycle, installation, and the wish for a reversible door.
This summary was generated by AI based on customer reviews.
Not a fan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 years this washer continuously gives a low water error even after troubleshooting
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
I can understand how frustrating it must be to deal with a persistent low-water error. We are here to help.
Proper water pressure is needed for this washing machine. The water pressure has to be between 20-116 psi. Anything lesser than 20 psi will cause an error.
I have shared a Samsung link below that can help with your experience. The link has an embedded video that we recommend watching in full (water-filling errors).
Samsung washing machine information and error codes:
https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147324554 to help our team pull up your information.
Leo
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a month owning this and the heat turns on but it doesn't spin. Samsung says it will be 3 days before a tech can get here, and if any parts need to be replaced, the repair service says we can expect 1-2 weeks for them to be delivered and installed. We have 7 kids and live in a wet and humid climate - no way to dry laundry. Buy any dryer other than this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TimJohnson,
We are aware of the difficulty it is when your dryer doesn't work. We are here to provide you with the best assistance.
Here is a link to help you with your dryer that is not spinning. Follow the steps, check the embedded words, and watch the video fully for more details.
Samsung dryer turns on but doesn’t start or spin.
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147113197) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Not worth it unless you buy new every year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. After a year it stopped drying. Close aren’t hot when pulled out. Did YouTube videos went to their site to help. Also changes the thermal part, cleaned sensor and made sure it was cleaned out. Still does not dry. If it does then it takes about 5 hours. Contacted Samsung like they suggest in other reviews and their response was to contact someone who does work on them. I’m done with Samsung. First a fridge that crapped after 2 years and a dryer now after one. Thanks but no thanks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CrystalF,
We are here to help you improve your dryer's performance.
Here are steps to help you dry your clothes. Please follow every step and click on the hyperlinks for further support.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145899054 to help our team pull up your information.
Have a great day.
^Aloe
Mrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This drier is perfect for people who have time to babysit it as it NEVER gets a load sry in 1 cycle. I havw never been so disappointed in an appliance. Did all the suggestions for trouble shooting and the bottom line, it just does not dry an entire load. Tried smaller loads and all the cycles but always end up with wet clothes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We make every effort to ensure your dryer operates at its best, DianneS. Let's help you out.
Here are steps to rectify your dryer's drying concerns. Please click the links and hyperlinks and watch the embedded video for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147244372, to help our team pull up your information when you message us.
Have a great day.
-John
Dryer is horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never has it dried a single load in one cycle. It’s always been at least two. Now 3 1/2 years later we are at ALL DAY for one quarter of a load. I will never buy another Samsung dryer again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .The dryer goes hand in hand with your washer, Carolyn. Let's get the information you need to ensure your dryer provides the best performance.
The link below will help ensure your dryer completes a cycle and guide you in getting dry clothes after each cycle. Please select the scenario that best fits your situation and learn more by watching the embedded video and checking the hyperlinks.
Clothes are not dry after using Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Should you need more assistance with the dryer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148486105) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Dryer does not dry by any means
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you check the reviews it says 5 stars, because they’re also combining the washer reviews The dryer does not dry your clothes no matter what. Try ever setting possible, and you will still be running this dryer at least 3 times minimum for one load
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to provide you with a hassle-free experience while using your dryer, JorgeS. Let us help you.
We suggest referring to the resources below to address your dryer's performance. Please click the link and hyperlinks for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS10001020/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147610303, to help our team pull up your information when you message us.
Have a great day.
-John
worthless junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK! started sounding like a drum choir after a year exactly after the warranty expired . never have i ever had a washer break ever . The repair man said it was the drum and not worth repair .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working washing machine in your household, Chuckoscar. Let's get this taken care of.
Please refer to the resources below to get solutions for your washer's noise. Click the link and hyperlinks and watch the instructional video for tips.
Samsung washing machine is noisy (Please choose the best that describes the sound that you are hearing):
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147590644 to help our team pull up your information when you message us.
Have a great day.
-John
Terrible product from Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worst washer /dryer combo ever. It takes hours to wash something and it smell clean as well as the dryer is horrible
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Christi,
Thank you for reaching out. We appreciate you informing us that your Samsung washer takes hours to wash something. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a troubleshooting step to try when your Samsung washer has spinning issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
The link below contains your Samsung washing machine's best laundry load size for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144594642
-Angelica
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost always shuts off before our clothes are dry (even on the "timed" setting) except when it doesn't - I've had the "sanitize" setting get stuck on for HOURS before we noticed which could easily burn a house down. The paint and finish is peeling. Just total trash for the price. Will not purchase Samsung for the replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We understand the disapproval of your Samsung dryer model. We are here to help out.
I have shared a Samsung link below that will help with your experience with the dryer. The link has four radio buttons, please center your attention on the second (The dryer cycle ends too quickly) and third (The dryer cycle takes too long) radio buttons. Each radio button will have its embedded video which we encourage you to watch in full. In addition, each radio button will guide you through specific steps to take.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999
Should you need more assistance, please feel free to get back to us via the following options:
To better assist you and collect more details, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146723744 to help our team pull up your information.
Leo
DONT BUY THIS PLEASE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible my mom buy this when COVID started and when she got the washing machine, everything worked perfectly fine but then a week ago that she stopped working We try a lot to fix it until this day I’m just saying, DONT BUY THIS PLEASE!!!!!!! and I cannot tell Best Buy to give me back my money cause that happened like when Covid started but nothing thank you for nothing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lila,
We would love to discuss your washing machine to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146070705) to help our team pull up your information when you message us.
Have a great day.
^Charles
Good thing I bought the warranty!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not so great on cleaning clothes. 2 years and it broke down. Good thing I bought the warranty.
No, I would not recommend this to a friendBad thinking, Bad Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whatever anyone does, do not purchase this set of Samsung product. For all that money placed on them, they are very finicky and break down easily. They do not last very long and can pack up even at the slightest contact of an insect (weird right? But so says Samsung repair after 13 months of use of such significant household investment).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Paul,
We appreciate your review of your overall experience with the performance of your Samsung washer, and we'll be glad to look into this for you.
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144975378) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Expensive Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK!! Never dried clothes thoroughly. Main motor died after after 1 year. Over 500 to replace. Piece of garbage went into the trash. Tech told us all samsung appliance are junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your dryer needs. We are saddened to hear that you need you no longer have the product. We look forward to working with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Avoid Samsung at All Costs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a Samsung brand dryer from Best Buy in 2016, and after less than four years, its belt, pulley, and motor all broke. We're now stuck with a repair bill for 150% of the cost of the original dryer. The repair technician said that factories are no longer lubricating appliances like the one we purchased, which causes them to break in only a few years. We very strongly recommend NOT purchasing appliances from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were experiencing issues with your Samsung Dryer. We at Samsung are constantly improving and evolving our products to have the best Smart branded products sold on the market. We hope that you do check out our new products and stay a part of our growing family. Thank you for choosing Samsung. ^Brad
Not so great do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this washer for 2 years and ive had to have it fixed multiple times not reliable at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad you informed us about what happened to the Samsung washer, Jenny.
To help you with this, you can check the services we offer at the link below.
https://www.samsung.com/us/support/service/
For us to better assist you with your concern, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145705427, which will help our team pull up your information.
^Rainly
Eh, not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer shook excessively upon use. Sensor dry did not work well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the inconvenience of not having a working dryer. Let us take care of the unit immediately.
Below is a link to help you diagnose if your dryer is shaking. Please click on the embedded word.
Samsung dryer is vibrating or shaking
https://www.samsung.com/us/support/troubleshooting/TSG01109143/
If your sensor dry is not working, please check this video for more details.
Clean the moisture sensor on your Samsung dryer so it doesn’t shut off early | Samsung US
https://www.youtube.com/watch?v=lwWeL5JYNNo
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146664633) to help our team pull up your information.
Have a great day.
^Camille
No power cord with dryer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer delivered without a power cord. Beware of this as if you look what is included the information button says cord included. Useless delivery
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Robert CY,
I can understand how important it is to have everything you expect when a new appliance arrives. We are here to assist and provide clarity.
The power cord is included with the gas counterpart of this dryer, model number DVG45T6000W. The electric dryer model DVE45T6000W, the power cord is sold separately.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148070313 to help our team pull up your information.
Leo
Samsung may not support products > 9y old
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE - I have a 9 year old Samsung dryer that was very gently used. Now i'm told the motherboard is broken and that Samsung no longer supplies these motherboards. Samsung rep told me that I shouldn't expect Samsung to support products beyond this timeframe. What?!! 9 years is the life expectancy of a dryer? This is ridiculous. Prior to this dryer, I had a Maytag dryer that was over 25 years old and still running. I will never buy any Samsung products any more.
No, I would not recommend this to a friendSamsung front loader washer and Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a front loading Samsung washer in January 2023 and it was having an issue and Best Buy geeks would not help at all and referred us to Samsung. The service we are getting from them is horrendous and we will never buy anything else from Best Buy or a Samsung product again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LaurieS,
We understand how you may be feeling and would like to help you. We want to inquire more about what is happening with your washer so we can provide the necessary assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146576239, to help our team pull up your information when you message us.
Have a great day.
-John
Frontload washer its great Best Buy experience was
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with my purchase the Frontload washer its great Best Buy experience was excellent
I would recommend this to a friend