Customer Ratings & Reviews
- Model:
- DVG45T6020W/A3
- SKU:
- 6420196
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, low noise level, and ease of use of the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Many appreciate its capacity for handling large loads, its excellent value for the price, and its compact size. Some customers have expressed concerns regarding the spin cycle, installation, and the wish for a reversible door.
This summary was generated by AI based on customer reviews.
Best dryer ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product, and it does a phenomenal job. I love the auto sensor on the dryer.
I would recommend this to a friendProduct could explote. Past recalls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy SONY or LG. The price is cheap for a reason. Many of these dryers are being sent broken or defective and they won't take them back rather miss work to deal with their "repair contractors" who will take forever to schedule you and fix it
No, I would not recommend this to a friendBuy a dryer that won’t break after 18 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a dryer that will dry your clothes throughly this is not your dryer. If you are looking for a dryer that will last longer than 2 years this is not your dryer. To say this dryer is trash is an insult to garbage. I will be dead and in the ground before I buy another Samsung dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that a perfectly working dryer is crucial, as we do our laundry often, MadelineM. We're here to help with your Samsung unit.
Here are the links to the troubleshooting steps that may help fix the dryer that does not dry the clothes.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.youtube.com/watch?v=LibK_OLFH4Q
You may also check page 48-49 of the user manual for other recommended actions when the dryer does not heat/dry.
https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf
For reference, check the link below to learn about your Samsung dryer's best laundry load size.
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145189085) to help our team pull up your information when you message us.
Thank you!
-Angelica
Catastrophic failure after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prior model: WF45M5500AP/A5 Single person (1) retired household owner. Catastrophic failure after 3.5 years light use. Cost to repair by Samsung certified repair firm that no showed 3 appointments was 125% of purchase cost. CNET says these types of units should last 10 years. How many stars would YOU give it?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Maestro59,
We appreciate your informing us that your Samsung washer failed after more than three years of light use. We apologize for the inconvenience, especially with the repair cost, and will gladly look into this for you.
Here is a link to our Warranty Page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
Contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144893846) to help our team pull up your information.
Thank you!
-Angelica
Not efficient - takes hours to dry clothes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have written this review sooner. We bought this dryer after our previous Samsung dryer broke after 9 years. We were so happy with that one. This model must have been the one down from our last dryer. I hate the buttons, they are so annoying and sometimes unresponsive. The worst thing about this dryer is that it doesn't dry well on a low setting. It can take several hours to dry a medium load. It does twist up bedding into a horrible ball. If you want to dry your clothes on a higher setting to dry more quickly it shrinks them so badly. After my daughter complained for the 100th time about her clothes being ruined, I decided to finally write this review. I wish I could have my old dryer back. It was so much better. Samsung, can I return this one and pay the extra to get a better model??
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that a dryer is crucial for drying clothing and bedding items, MichelleM. Let's ensure that you enjoy the most out of your unit!
If your dryer's control buttons are unresponsive, you probably have Child Lock turned on. Learn more from these details.
Control buttons on the Samsung dryer don't respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
You may also watch our youtube video about "What to do if your Samsung dryer isn't heating or drying":
https://www.youtube.com/watch?v=LibK_OLFH4Q
Care for your bedding items with your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00047247/
The best laundry load size for your dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145231161, to help our team pull up your information.
Have a great day!
^Chrystel
Regretful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good reviews must be fake! Because this dryer has an engineering design fault so it does turn the laundry one big ball and the laundry in the center of this ball never dries! Since it has a moist sensor, it keeps going and going for hours in order to dry the laundry! DO NOT BUY IT!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer,
It seems that you are experiencing some concerns with your Samsung Dryer not drying your clothes properly and I would like to offer some assistance to make sure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999//#dryer-cycle-takes-too-long
https://www.samsung.com/us/support/answer/ANS00047247/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143277776. We welcome you to our family and thank you for choosing Samsung. ^Brad
Returned 2x. Finally cancelled order
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this dryer delivered along with a Samsung washer. Upon turning it on, it made a loud and peculiar humming sound. Did not accept delivery especially as the installer indicated that it should definitely not sound like that. I reordered and scheduled delivery of another dryer. Same exact outcome. Finally cancelled my order.
No, I would not recommend this to a friendSamsung Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. It's only been a month so we will see.
I would recommend this to a friendPiece of trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is absolutely awful, don’t waste your money. I can only wash clothes on the “quick wash” cycle because if I try to wash them any other way, I get an error code. Just such trash.
No, I would not recommend this to a friendStops working after 2-year warranty period
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once warranty ran out after 2 years, the electronic parts stopped working. Samsung support is horrible and repair cost more than a new washer. Don't pay the premium for the subpar product. LG has been amazing - check the reliability ratings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you informing us that your Samsung washer's electronic parts stopped working. We can help find a resolution that may rectify the issue.
To better assist you with this issue, please get in touch with us via our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144938433) to help our team pull up your information.
Thank you!
-Angelica
Key parts break after 2-year warranty period
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once warranty ran out after 2 years, the electronic parts stopped working. Samsung support is horrible and repair cost more than a new washer. Don't pay the premium for the subpar product. LG has been amazing - check the reliability ratings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We appreciate your review of the experience of parts stopped working and the cost for repair.
We would love the opportunity to speak with you about this concern to determine how we can best assist you with this.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144949732), which will help our team pull up your information.
Have a great day.
Melardo
Horrible service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered today and its broken out of the box. They know its broken but they won't schedule a pickup and replace for 24 to 48 hours. Never will shop with you again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your concerns regarding the damaged item that was delivered.
Have a great day.
^Charles
Already Not Working Right
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We just got the dryer less than 2 months ago and already we’re having problems with it. This is very discouraging.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We appreciate your patience in this matter. Your convenience matters to us. We would be happy to speak to you directly to discuss more about your dryer and have it inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146059621) to help our team pull up your information.
Have a great day.
^Camille
Used!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was used and broken.........................................
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how disappointing if this dryer did not meet your expectations. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can answer your questions or transfer you to your local store to assist you and inquire about options for this broken and used dryer.
Have a great day.
-John
Be Cautious of Purcahse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's been 3 years and the washer is not working, Poor quality and not what we were expecting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PedroD,
We want to inquire more about what occurs with your Samsung washer and would like to assist.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer locks door during wash and has absolutely no system in place to unlock it before the wash is finished. This is pathetic engineering and would be very easy to solve.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Washer. The washer door will lock when the unit is operating for safety. We welcome you to our family and thank you for choosing Samsung. ^Brad
Stains Clothes with Rust
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this machine - breaks immediately after warranty ends. Stains clothes brown with rust.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It's our pleasure to receive your review, Tony.
It can be frustrating to have clothes come out worse than when you put them in the washing machine, but in the vast majority of cases, any stains or damage that weren't there when you put them in the washer, aren't caused by your washer.
I have shared helpful links below.
The laundry is stained or damaged after using the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Get cleaner clothes with your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00084866/
Clothes are not clean after using the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Also, you can check the right cycle, settings, and features on the link below.
https://www.samsung.com/us/support/answer/ANS00061937/
The best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew, or bacterial residue that may remain in your washer as a result of washing clothes.
You can check the model's user manual link about cleaning the interior on pages 48 and 40 about self-clean.
https://downloadcenter.samsung.com/content/UM/202301/20230103164309469/WF6000T_UM_DC68-04006R-04_EN_CFR_MES_R.pdf
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145652610, which will help our team pull up your information.
^Rainly
Terrible quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung dryers break down every 3 years like clockwork.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having some concerns with your Samsung Dryer. A Certified Samsung Technician will be able to resolve this issue. You are able to locate a technician through the link below:
https://www.samsung.com/us/support/service/locations/
Thank you for choosing Samsung. ^Brad
Does everything but dry clothes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you love wet clothes then you will love this dryer. Moisture sensor is code for "we say when it is dry". While it does have many settings. They almost all equal wet clothes. They only setting that will dry your clothes is sanitize. It does not use steam like a real dryer. It uses intense heat for a long period of time. If you are thinking that you can just run it again. Nope it will say your clothes are dry and shut itself off. This is a pretty big deal as the one thing you want is a "CLOTHES DRYER" That it can actually DRIES CLOTHES!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - Platinum. I sincerely apologize for the inconvenience if clothes are not dry on your Samsung Dryer. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link about "Clothes are Not Dry After Using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
You may also refer to the user manual about "Troubleshooting Checkpoints" on pages 45-47 and "Information Codes" on page 48: https://downloadcenter.samsung.com/content/UM/202110/20211022010943373/DV6000_DC68-03381W-04_EN_CFR_MES.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144628286
Have a great day.
Melardo
Lasted 1.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started smoking and nearly caught on fire after 1.5 yrs due to what I assume is a motor failure. I have always cleaned the lint filter after every use. Do not buy, this piece of junk does not last
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, David.
We're pleased to assist you on this matter.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145569097) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa