Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 8504 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. The washer is also praised for its amazing capacity and reasonable price. However, some customers have reported issues with drying performance, the spin cycle, and installation. Additionally, a few customers have mentioned concerns about the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 8,504 reviews
  • Rated 5 out of 5 stars

    Sumsung

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Focus on the product and your individual experience using it Provide details about why you liked or disliked a product All submitted reviews are subject to the terms set forth in our Terms and Conditions We reserve the right no

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    AWESOME HE washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like it so far !!! Gets clothes soo much closer to dry then my last washer did , it spins really well, it’s quiet, and I love the little tune it plays when the cycle is done . Works well. Happy with our purchase . It is a high efficiency washer so u do need HE soap. It’s not hard to find tho, just an FYI :) we love it so far . Each load is soo customizable with all the different options

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the dryer works fine very good rating !!!!!!!!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its a washer pretending to be more

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SmartThings needs to be smarter. You can't really control the washer from the SmartThings app, you can't control the washer from outside your home network. With it being front loading, and stackable, the placement of the drain could have been better. So far I've had no issues with actually washing clothes so it seems to do the one thing its made for well... however its new so appliances working well when brand new SHOULD be the norm. You have to power down the machine to do anything, can't really wash a small load, and need to be mindful of the area surrounding the door - its obvious it will collect socks and other small clothing.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Kryssie,

      We understand how frustrating this experience has been, especially when SmartThings features feel limited, cycle control requires powering down the washer, and the front-load design requires extra attention during loading. When expectations around smart control and everyday usability aren’t fully met, it can take away from the convenience you were looking for, and we want to help you get the most out of both the washer and the SmartThings app.

      Please check the guide below to review the full functionality available in the SmartThings application when connected to your washer. Be sure to click on the embedded links within the article for additional support.
      Use SmartThings to monitor your Samsung washing machine remotely
      https://www.samsung.com/us/support/answer/ANS10001025/

      For best washing results, including guidance on smaller loads and proper loading to avoid items collecting near the door, please follow the guide below and review the section under Load your washer. Be sure to click on the embedded links for additional support.
      The best laundry load size for your Samsung washing machine and dryer
      https://www.samsung.com/us/support/answer/ANS00080262/

      Should you need further assistance, you may contact us through the following channels:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151676569) to help our team pull up your information.

      Thank you!

      ^Joshua Samsung

  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product, really silent and efficient. Totally recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product, really silent and efficient. Totally recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase and Installation!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went instore to buy the washer but there was none in stock, that was fine, the gentleman who was assisting me was very informative and kind and patient. I believe hes a new hire but he was very knowledgeable and knew what he was talking about. When the item was delivered, it was most possible the quickest and easiest install ive ever seen, Alejandro did a great job and i commend his skill which made everything seemless. I dont write reviews as much as i should, but this definetly made me want to! Thank you Best buy for having such great staff.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Ok, why a title

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to operate, quite while running and has a nifty tune at the end.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung washer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my washer it works great, I've had it for a few months now and have had no issues at all

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Washer. It was an replacment for a washer that was 20+ years old

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    WSher

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use washer. I love how you have many options to use and rhe clothes get washed really good.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Smooth washer

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer nice and quiet. Smooth operation. Fits a good amount of clothing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Samsung washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has been great. It’s easy to use. It isn’t too noisy.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Hands down best dryer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love all the different settings! I love that it has the dry sense and will stop when the clothes are dry to save energy! Also love how quiet it is

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Better Machine.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs quiet and smooth. Much more energy efficient and water efficient. Also needs less detergent. Probably less wear and tear on the fabrics. Took a few washes to get used to a machine that is not a top-load, but it's an improvement.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and quiet. Like the self cleaning. Also, like the 1 touch for operation and the many different settings. The rinse cycle as multiple settings.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good choice

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase. Quiet, effective and roomy

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Efficient and easy to use

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and easy to use machine with a good capacity and wifi capabilities. Like the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy and Samsung Winners again

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These washers are excellent for our use, this will be the second set of washer and dryer from Samsung that we have purchased and we have every confidence that this set will stand up to the earlier ones we bought. The staffer who assisted us in this acquisition was knowledgeable, polite and very helpful. We enjoy our purchase experiences each visit to the Best Buy stores.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Happy with this purchase!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only had this washer a month but it has been working marvelously! It is quiet, efficient, and easy to use.

    I would recommend this to a friend