Customer Ratings & Reviews

Live on the second floor. I love Samsung washer and dryers, this is my second set. Great vale for the price, quite and smooth even on heavy loads and lots of wash options.

This is a very good washer! I’m impress to the barely sound that it makes!

So far it is working great! Still getting used to all the different options!!

Excellent machine, awesome job and gets my clothes nice and clean

The Stackable Washer, along with the matching dryer, made for more usable space in my laundry room. Plus, it does a great job and uses so little water to do it.

Wow! This machine is a beauty! They aren’t lying about the quiet filter it has. I don’t even know they are running half the time! Would buy this over again and again.

WE BOUGHT THIS WASHER WITH THE MATCHING GAS DRYER AND SO FAR EVERYTHING IS WORKING GREAT.

It’s was amazing for about 2.5 years and then it sounded like a jet plane. I am so happy with the customer service I’ve received regarding the extended warranty. I highly recommend buying it!

Extremely Disappointed – Misleading Description and Poor Customer Service I recently purchased an open-box gas dryer listed in "excellent condition" from Best Buy for my business. I rely on a dryer daily, so I drove 70 miles to pick it up. Before finalizing the purchase, I confirmed with the in-store team that the unit was in excellent working order — they assured me it was. When I got home, I noticed that the dryer was missing the original (or even suitable) packaging, which was clearly promised online. Still, I proceeded to install it — and the moment I turned it on, it began making loud, disturbing noises. So much for "excellent condition." I called the store immediately and was transferred to the support team. I explained everything in detail. The only solutions offered were either returning the item (and somehow surviving without a dryer for several more days) or waiting 5+ days for a technician to show up. I requested to speak with a supervisor — her name was Rachel — but she was just as unhelpful and dismissive. When I asked to speak directly with the store manager, I was told — unbelievably — that the store doesn’t have a phone number, and that if I wanted to speak to someone in charge, I’d have to drive another 70 miles back to the store. Seriously? In the end, I had no choice but to hire a technician out of pocket to repair the dryer — an expense and headache I should never have had to deal with. This experience was unacceptable from start to finish. Best Buy's “open-box in excellent condition” listing was completely misleading, and their customer service was unhelpful and dismissive. I expected far better from a major retailer. I will think twice before ever making a large purchase from Best Buy again.

Machine was reasonably priced, has a large capacity and is quieter than my old Kenmore.

I really am happy I purchased this. It dries so well and I love the sound it makes when turning it on and off.

Good stackable washer and dryer that I needed to save space. Can be a little confusing w so many options for washing and drying. Does have annoying sounds to let you know when cycle is complete. Cleans fairly well

10/10 I love this washing machine it washes clothes quickly, and it’s easy to maintain. Very user-friendly and aesthetically pleasing.

After researching the product I was pretty confident this machine would be a good purchase. I was not disappointed. Machine is better than expected. Very happy with my purchase!!

Works good, fits perfectly in my open space. Good looking

Just replaced an older model. Love the fact that this unit senses the dryness of clothes so it does not run longer than necessary. It's also a nice feature that it has an interior light.

Think machine is wonderful. It cleans so well and doesnt get the clothes into knots. It is very efficient and washes a load in ĺess than an hour. I really love this machine

Good product, I recommend. The value is fine and the quality is excellent.

Really good,wash clothes more better than what I have.

I was a little worried switching to a front load washer for the first time but it seems well built and I'm liking the way it cleans. I'm still learning the settings and I still need to download the App and give that a try.