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Customer Ratings & Reviews

Your price for this item is $799.99
The comparable value price is $989.99

Customer reviews

Rating 4.5 out of 5 stars with 4881 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 4,881 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to work with, finally we get clean laundry

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Long Dry Time

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's okay regarding the features. The issue is with the drying. It takes too long to dry a normal load. Not sure if there is defect or just the dryer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the disappointment of dealing with a dryer taking too long to dry clothes, EricP. Let us help.

      Here is a link to troubleshooting steps for when your dryer takes too long to dry. The link also provides resources to check for cleaning the lint filter, testing vent blockage, checking for error codes, and reviewing your dryer's cycles, settings, and options.

      The dryer cycle takes too long:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long

      We've also included a guide about properly loading the dryer for reference.

      The best laundry load size for your Samsung dryer:
      https://www.samsung.com/us/support/answer/ANS00080262/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1149692527) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problems getting the washer stabilized. The total tech guys did not lock the stabilizer legs in place. It was finally corrected after 3 weeks time. It still “shakes” not too bad but it shakes, it was supposed to have technology to minimize shaking not totally satisfied.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mohil Patel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whole buying process was easy. I felt very comfortable with the employee and the store and the people who delivered and installed the washer

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance, Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the washer for a little over a month and it’s been great. Easy to use and no problem with leaking. Clothing comes out noticeably cleaner than it did with my old top load washer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not what i expected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the delivery guys were great but i paid for install and it wasn't done . I scheduled a second date for install and they came too early and no one was home. One of my pipes got broken, it was probably old. And the rental truck they were driving had bad battery and i had to wake up my husband to give them a jump.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there, TeresaM.

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. To better assist you with providing feedback on your delivery and installation experience, please don't hesitate to contact our Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Love best Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I bought at Best Buy, about 10 different products, I am extremely satisfied with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are in love with our washer and dryer!! Well my husband is!! He is the one that does the laundry!! We would definitely recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung LG dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer and dryer and dryer the service was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So fresh..fresh and so clean…clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased two sets, one for both our grown childrens’ residence. We love this washer and dryer set. Clothes come out clean and smells sooo fresh! This past weekend, we were washing clothes and my sister in law didn’t realize the washer was in use because it is very quiet behind the laundry door closet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Clean!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best washer and dryer I've ever used...

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Takes shorter to dry my clothes than the older model.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good dryer and Decent loading capacity

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent loading capacity and black stainless steel pops out and looks very good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it around one month ago. It works prefect.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love this washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets clothes clean..... quiet and uses almost no water Its wonderful

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Washer! Less Vibration and Easy to Use! Value for Money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Try for yourself

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Love Love my new unit. I've finally caught up to the technology of doing laundry. This adds to my Samsung Eco system. It checks all of the boxes when it comes to laundry.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love the "i am finished" tunes!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These machines make doing laundry enjoyable!! It plays a happy tune!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great set! I love the look of them and how quiet they are!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stackable Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine works great. Very silent and efficient.

    I would recommend this to a friend