Customer Ratings & Reviews

Good for the price, we have to buy the wire by ourselves

Extremely Disappointed – Misleading Description and Poor Customer Service I recently purchased an open-box gas dryer listed in "excellent condition" from Best Buy for my business. I rely on a dryer daily, so I drove 70 miles to pick it up. Before finalizing the purchase, I confirmed with the in-store team that the unit was in excellent working order — they assured me it was. When I got home, I noticed that the dryer was missing the original (or even suitable) packaging, which was clearly promised online. Still, I proceeded to install it — and the moment I turned it on, it began making loud, disturbing noises. So much for "excellent condition." I called the store immediately and was transferred to the support team. I explained everything in detail. The only solutions offered were either returning the item (and somehow surviving without a dryer for several more days) or waiting 5+ days for a technician to show up. I requested to speak with a supervisor — her name was Rachel — but she was just as unhelpful and dismissive. When I asked to speak directly with the store manager, I was told — unbelievably — that the store doesn’t have a phone number, and that if I wanted to speak to someone in charge, I’d have to drive another 70 miles back to the store. Seriously? In the end, I had no choice but to hire a technician out of pocket to repair the dryer — an expense and headache I should never have had to deal with. This experience was unacceptable from start to finish. Best Buy's “open-box in excellent condition” listing was completely misleading, and their customer service was unhelpful and dismissive. I expected far better from a major retailer. I will think twice before ever making a large purchase from Best Buy again.

Easy to install, easy to use. Works great! Great recommendation from Best Buy

Bought this for my 90-year-old mother who is having sight issues. The controls are easy to read and the machine works great.

Easy to operate and does wonderful job can use the timer alarm or turn it off when you want peace and quite

Great value washer, easy to use and fairly quiet compared to the clunker I was using prior

I love this washing machine! It's easy to use, has many useful options. I'd definitely recommend it to a friend.

Excellent machine with excellent features! Love it!

I have this washer one year now and everything about it is just great thanks bestbuy. You are the best

This dryer works real good and I love the music it plays after it finishes the load. Worth the cost and works real good.

Happy with my purchase, so far it s running awesome

Very quiet and smooth operation. My wife loves the way it operates and how quickly it does the laundry.

It worked well in two weeks and then make noise, just 3 weeks after I got it.

Very cool and shopping fast The product was new!!!

So really debating to get it glad I really did my sister loves it she said is one of the best washing machine she ever got

Fits large loads, low vibrations and smooth running.

Still now there is no problem? I don't know what is gonna happens next!! It's good. Small Easy to put in a small place

PLEASE read this and don't be dumb like me and assume bad reviews were an anomaly. The issue isn't the unit. It stopped working after 6 months, which is a problem. But I bought the extended warranty and thought I'd be golden at least during the initial ownership period before extended kicked in. However, Samsung contracts with local companies and makes absolutely NO guarantee on timeframe or compensation for having to go to the laundromat. My washer broke over a month ago and we're still waiting on a tech after being given the runaround and rescheduled on several times. We live in a major city so there's no real excuse. After calling Samsung to complain loudly they transferred the ticket to a different company and I don't anticipate better results. Meanwhile I'm almost $200 in the hole from laundromat visits (I have six kids) and Samsung flat out refuses any consideration of compensation for that. I paid almost 2k with warranty and installation for a premium washer/dryer set and I'm spending hours every week at the laundromat after owning it for 6 months with no end in sight. The lesson I learned is not to buy from a company that doesn't do its own repairs or doesn't offer a guarantee for repair time. This will be the last Samsung appliance I ever buy.

So far this item is working very well. The order was quick and the drivers were great and friendly

It is quiet, efficient and cleans very well. I recommend this product.