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Customer Ratings & Reviews

$829.99
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Comp. Value: $989.99

Customer reviews

Rating 4.6 out of 5 stars with 6532 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 208 Showing 4,141-4,160 of 6,532 reviews
  • Rated 5 out of 5 stars

    Great Dryer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer and dryer. Installed side by side with shelf over both. Professionally and efficiently installed by Best Buy. No issues with the pair. Love them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great. A bit more depth than previous Samsung but still ok. Controls are very state-of-the-art.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung front load washer and delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. same quality as my previous Samsung washer, lasted 11 years with no problems. Delivery was great and on time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washing Machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Only issue is the fabric softener compartment. It mixes with the laundry soap when in wash mode. Only way to use is to wait when it's in rinse mode then add softener.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great and I was provided the the Best Buy service that I expect always.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable dryer that works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old dryer started to burn our clothes and we made the decision to get a new dryer. The selection at best buy was great and ordering it online was quick and easy. The delivery crew was efficient and very respectful. Would recommend best buy appliances and delivery service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly washes and it spins the clothes really dry which means less drying time.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 2 out of 5 stars

    Not heating

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer is beautiful, nice, but the brand new dryer I received didn’t heat, it was stuck in cooling mode, after researching this is a common problem with Samsung dryers. But, someone came and looked at it, and they are replacing it with the same model but a new dryer today. So, hopefully there is nothing wrong with this one. As far as returning and exchanging my item they gave me no problem at all, surprisingly since I’ve had the dryer for 18 days now. I just moved in my home so I didn’t know it was damaged until I moved in a few days ago and used the dryer for the first time.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We appreciate your informing us about your overall experience with your Samsung dryer.

      To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you!

      -Angelica Samsung

  • Rated 5 out of 5 stars

    My washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great ! My first front loader and I like it! Takes up less floor space since I stacked with the dryer!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is great and so were the guys that came and installed it. I wasn't too happy about when they delivered because they were supposed to come on a Saturday morning between 7 and 1 and they called me at 11 that morning saying they had to reschedule and couldn't get me in until the next Thursday.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big enough, but makes too much noise. I think they are too expensive to be fixed when broken.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand that dealing with a shaking and noisy washer can be frustrating, Ruthie. Let us help.

      Below is a troubleshooting link when the washer is noisy. Browse through the guide and choose the noise that is similar to the one your washer makes. You may also watch the video attached to the link from start to finish.

      Samsung washing machine is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      We have also provided the user manual for your model. See page 50 for other actions when the washer makes noise.
      https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146980948) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 3 out of 5 stars

    Samsung has reduced the length of the outlet pipe

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has reduced the size of outlet pipe, so we had to get an extension. The subcontractor of Best Boy refused to connect our washer. We were stuck with washer delivered to our house and not installed for weeks. Our previous washer was also Samsung and it came with a longer drain pipe, so there was no need for an extension and no liability issues for whoever installed the washer 10+ years ago. Samsung's cutting corners caused a great deal of inconvenience to us. Too soon to review the performance of the washer. It is easy to use it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 3 out of 5 stars

    price was good, not sure about durability long ter

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    price was good as it was on sale. However it is a bit noisy and shakes a lot when running. I also noticed that there was a slight rust starting to form at the outside that I have been cleaning out to make sure it does not stick. You may want to read reviews about that as this seems to be a common issue that Samsung is not doing anything about. I also realized that the filter is not that sturdy and may not hold enough things that fall through and could possibly clog your outlets. So far I have been cleaning it every month or so and not finding many things there, with my old ge front load I would find treasures in the filter (coins, clips, even kids socks)

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Here at Samsung we manufacture a variety of appliance with different features. Your experience matters to us and we are here to help you get the best performance out of your washing machine. I am including a link to support your concerns on the shaking (https://bit.ly/3qXDatO). In addition, I am providing a link to some information on the pump filter (https://bit.ly/3cl8LBp). We thank you for choosing Samsung for your laundry needs! ^Lena Samsung

  • Rated 5 out of 5 stars

    Best washer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer ever great on electricity and energy. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted this in the platinum but it was back ordered so I got the white. It scratched already honestly but other than that it’s fine. Mostly dries completely on the first round. Every now and then I need a second go.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    High quality dryer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer. Has auto-sensing dryer function. Large enough capacity for our family. Great pricing from best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great appliance

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m loving this washer so far. It’s my first time ever purchasing a washer and I decided to go with the front loader. Remember to leave the door and detergent holder open to avoid mold. Also was recommended to not use pods unless you’re washing with hot water.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say this set looks amazing in person. The white with the blue digital lights on the machine looks high tech and expensive. It works as it should. Love all the features and feel comfortable with the Samsung brand. Best Buy delivered and setup in my home. Very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been happy with our new dryer. Large capacity and fast dry time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my dryer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this dryer. After mine when out I got this one. Delivered with care. Kinda too a while but no damages and no mess

    I would recommend this to a friend