Customer Ratings & Reviews
- Model:
- DVG45T6000V
- SKU:
- 6427883
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.
This summary was generated by AI based on customer reviews.
Dryer does not dry by any means
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you check the reviews it says 5 stars, because they’re also combining the washer reviews The dryer does not dry your clothes no matter what. Try ever setting possible, and you will still be running this dryer at least 3 times minimum for one load
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to provide you with a hassle-free experience while using your dryer, JorgeS. Let us help you.
We suggest referring to the resources below to address your dryer's performance. Please click the link and hyperlinks for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS10001020/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147610303, to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Washer
Terrible product from Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worst washer /dryer combo ever. It takes hours to wash something and it smell clean as well as the dryer is horrible
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Christi,
Thank you for reaching out. We appreciate you informing us that your Samsung washer takes hours to wash something. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a troubleshooting step to try when your Samsung washer has spinning issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
The link below contains your Samsung washing machine's best laundry load size for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144594642
-Angelica
Expensive Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK!! Never dried clothes thoroughly. Main motor died after after 1 year. Over 500 to replace. Piece of garbage went into the trash. Tech told us all samsung appliance are junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your dryer needs. We are saddened to hear that you need you no longer have the product. We look forward to working with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Eh, not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer shook excessively upon use. Sensor dry did not work well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the inconvenience of not having a working dryer. Let us take care of the unit immediately.
Below is a link to help you diagnose if your dryer is shaking. Please click on the embedded word.
Samsung dryer is vibrating or shaking
https://www.samsung.com/us/support/troubleshooting/TSG01109143/
If your sensor dry is not working, please check this video for more details.
Clean the moisture sensor on your Samsung dryer so it doesn’t shut off early | Samsung US
https://www.youtube.com/watch?v=lwWeL5JYNNo
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146664633) to help our team pull up your information.
Have a great day.
^Camille
Frontload washer its great Best Buy experience was
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with my purchase the Frontload washer its great Best Buy experience was excellent
I would recommend this to a friendBest dryer ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product, and it does a phenomenal job. I love the auto sensor on the dryer.
I would recommend this to a friendRegretful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good reviews must be fake! Because this dryer has an engineering design fault so it does turn the laundry one big ball and the laundry in the center of this ball never dries! Since it has a moist sensor, it keeps going and going for hours in order to dry the laundry! DO NOT BUY IT!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer,
It seems that you are experiencing some concerns with your Samsung Dryer not drying your clothes properly and I would like to offer some assistance to make sure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999//#dryer-cycle-takes-too-long
https://www.samsung.com/us/support/answer/ANS00047247/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143277776. We welcome you to our family and thank you for choosing Samsung. ^Brad
Samsung Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. It's only been a month so we will see.
I would recommend this to a friendStops working after 2-year warranty period
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once warranty ran out after 2 years, the electronic parts stopped working. Samsung support is horrible and repair cost more than a new washer. Don't pay the premium for the subpar product. LG has been amazing - check the reliability ratings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you informing us that your Samsung washer's electronic parts stopped working. We can help find a resolution that may rectify the issue.
To better assist you with this issue, please get in touch with us via our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144938433) to help our team pull up your information.
Thank you!
-Angelica
Does everything but dry clothes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you love wet clothes then you will love this dryer. Moisture sensor is code for "we say when it is dry". While it does have many settings. They almost all equal wet clothes. They only setting that will dry your clothes is sanitize. It does not use steam like a real dryer. It uses intense heat for a long period of time. If you are thinking that you can just run it again. Nope it will say your clothes are dry and shut itself off. This is a pretty big deal as the one thing you want is a "CLOTHES DRYER" That it can actually DRIES CLOTHES!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - Platinum. I sincerely apologize for the inconvenience if clothes are not dry on your Samsung Dryer. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link about "Clothes are Not Dry After Using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
You may also refer to the user manual about "Troubleshooting Checkpoints" on pages 45-47 and "Information Codes" on page 48: https://downloadcenter.samsung.com/content/UM/202110/20211022010943373/DV6000_DC68-03381W-04_EN_CFR_MES.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144628286
Have a great day.
Melardo
Lasted 1.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started smoking and nearly caught on fire after 1.5 yrs due to what I assume is a motor failure. I have always cleaned the lint filter after every use. Do not buy, this piece of junk does not last
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, David.
We're pleased to assist you on this matter.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145569097) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa