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Customer reviews

Rating 4.6 out of 5 stars with 6548 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 274 Showing 5,461-5,480 of 6,548 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet efficient drying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this model. Has ample features and it is very quiet. Runs just as long as needed with the sensor dry feature.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disapointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer is very attractive but operationally disappointing. I have read the manual front to back a few times and tried every suggestion that I have found but it just doesn't get the job done. The heat doesn't come on and each load has to go thru multiple 1 hour cycles and never dries. damp is as good as it gets. No doubt I am going to have to call for service on a brand new machine. As a full time employee and mother I don't have time to sit at home and wait for a repairman or go to the laundromat. My previous 10 year old dryer worked much better.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there, I see you are experiencing issues getting the best performance from your Samsung Dryer and I would love to help. I have some information that will provide you the best practices for the best results. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Great dryer at great price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to old dryer it’s amazing. Like other said it would be nice to mute all sounds but it dries the clothes as expected

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is Samsung washer and dryerThis is a great dryer for the price and I have the matching washer as well

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good products, horrible service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer and dryer are actually good. But in the first delivery Bestbudy delivered a faulty product so they had to return it. In the 2nd visit the service people showed up with the dryer. In he 3rd visit, the service people finally were able to install it but left a lot of screws scattered around. I had to live 2 weeks without my dryer. I do not recommend purchasing anything from Bestbuy that requires installation service.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Rated 1 out of 5 stars

    Got bad washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought open item never used washer and when I first used it.The washer was spinning off balance and squeaking pretty bad and loud…stuck with it because I can’t return it after 15 days

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the significance of a working washing machine in your household, EdwardN. Let us help you out.

      Please refer to the resources below to rectify your washer's concerns. Please click the link and hyperlinks and watch the embedded video for tips.

      Samsung washing machine spins poorly (If the problem persists, click "NO" for more help):
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Samsung washing machine is too noisy (Please choose the best that describes the sound that you are hearing):
      https://www.samsung.com/us/support/troubleshoot/TSG10007169/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please include reference number 1151286665 in your message so our team can locate your information.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is excellent. It really works very well and I’m satisfied with the purchase. Smooth and highly rwcommended

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mr satisfied Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product . Samsung has yet to fail me . The ease of operation made it easier for us to teach our kids how to do Laundry

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great dryer for ALL types of clothes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome dryer. Very easy to use and dries clothes well. I also enjoy all the different settings to help dry all kinds of clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Glad to move up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaces an apparently broken dryer and has been a joy to use. Is quiet, efficient, and leaves loads perfectly soft.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, no problems so far. Replaced old washer with this one for a tenants and they seem to love it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like my washer that I got from best buy like the product and the person that took my order forgot his name he were an good worker everything is fin with my washer I got loving it no more laundromat

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      That is fantastic to hear, Viv23! We are so glad that you are loving your new washing machine! If you ever have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144109734) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Rated 2 out of 5 stars

    Nice unit just busted.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deliverary was great. When unpacked was dented. I also bought the samsung refrigerator dishwasher stove and microwave all came in ding and dented. Samsung has not done a very good job.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad not great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well. But I can’t say I loved my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this dryer!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing dryer. Upgraded to my first front loader and I've fallen in love. Totally recommend

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Spin cycle sounds like a jet engine taking off

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to live this washer and overall it’s pretty good. The agitation and fill cycles are fairly quiet but the spin cycle (even at a 3 out of 5) is so loud I avoid running it. I really didn’t need another reason to defer doing laundry. Very very disappointed with this purchase.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We can feel the disappointment you have with this washer. We are here to help you.

      We recommend checking the resources below for steps to take when the washer is making unusual noise. Please watch the video and kindly click on the embedded words for more details.

      Samsung washing machine is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you still need support, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1147274633), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 3 out of 5 stars

    Missing Serial Number

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have been great if the drum turning wasn't so loud that there HAS to be something wrong with it but the last 2 digits of the serial.number are missing so I can't submit a warrenty request.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello MelissaK, we certainly understand how frustrating it can be when you purchase an appliance and it does not meet expectations. Let us see what we can do to fix this dilemma. Here is a troubleshooting guide that may help with your concern on the noises your dryer is making (https://bit.ly/33uAVYs). If the problem continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144072841) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Rated 1 out of 5 stars

    Clothes still smell after washing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a front load washer didnt use much water when washing called Samsung and set up appointment with tech he came out advised that was normal for front load washer and said everything was fine using mobile app. Today washed a pair of Jean's and 2 small child size blankets that my little grandson had peed on while sleeping after having washed the Jean's 2 times they still smelled like pee, will never buy front load again, dont believe the claim that they get clean with very little water. That was my concern and was confirmed after the pee smell from the Jean's. Bought the pair washer and dryer in Aug, they were delivered mid Sept have had a service person out once and now this. Yuck dont feel like my clothes will really be clean now.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having issues getting the best performance from your Samsung Dryer. I can help with that and have some information that will ensure that you have the ideal results. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/
      Thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung Front Load Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality! We purchased it as a separate set for ourselves and a set for our animals. Very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great! would definately recomend to consumers looking for a reliable washing machine.

    I would recommend this to a friend