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Customer reviews

Rating 4.6 out of 5 stars with 6548 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 276 Showing 5,501-5,520 of 6,548 reviews
  • Rated 3 out of 5 stars

    Not worth the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a pain to level. It’s still isn’t level. A lot of money for a product that can’t even be fully loaded. Not happy with this at all. It gets the job done, though. Never buying a front loader again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with your Samsung Washer. There are several important factors that can be causing your problem. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 2 out of 5 stars

    Underwhelmed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the installers did a great job... this dryer doesn't do the one thing it's supposed to do very well. We have to run the appliance twice to get a medium load of laundry dry. I'm not sure if we have a lemon, if this is just how the unit works, or something is wrong with the setup.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are committed to enhancing the performance of your dryer, LouisW. Let us get this taken care of.

      We suggest referring to the resources below to address your dryer's drying concerns. Please click the hyperlinks and watch the instructional video for tips.

      The dryer is not hot enough:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough

      Should a service request be required, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147068785, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 2 out of 5 stars

    Off balance.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item seems to be unbalance. I had a repair man from Samsung and was told to use full loads and use the bedding cycle to keep the drum from spending to fast. It still makes a lot of noise.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer color and love the silence of the item it’s very quiet and washes amazing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this dryer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this dryer! No issues with it being an open box at all. Well worth the price!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Plastic smell won't go away.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a week of use, it still smells like plastic when I open the door.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, thank you for taking the time to share your feedback with us and bringing your concerns to our attention. We can definitely understand how frustrating that must be. We would like to inquire further about the concern you are having with your washing machine. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144064347) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washing machine purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised! Purchases just over a month ago and am very satisfied with this machine.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer and dryer set and a great affordable one for the price

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    HappyCamper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great from 1st time use. Very user friendly and it does most of the thinking for you as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Going great so far!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything has been great so far and have no complaints. Want to see the longevity of it!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Appliance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Easy to clean & maintain. It’s slso quiet. Looking to get the matching dryer soon!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Happy Camper

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice and quiet! Strait forward set up. I will add to this is we have any issues, but so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is so quiet I almost forget I am doing laundry, clothes wring out to almost dry

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet, maybe thats just compared to our old washer but we love the new one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good value purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean design and performs all of the functions you need a washing machine to do. Worth the price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate the idiot alerts, very annoying. Took me too long to look in the book to find out how to disconnect them. Don't like the default settings.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    a title

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is very fancy but doesn't rotate the clothes very well I would avoid these 'high efficiency' products. the agitators are too short in this unit in my opinion.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Will,

      Great to hear that you're using our Samsung washing machine! Let us send you some links to address your concern about the washer.

      Clothes are not clean after washing:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      The best laundry load size for your Samsung washing machine:
      https://www.samsung.com/us/support/answer/ANS00080262/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide them with this number 1144953048 to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Chrystel Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. It was a gift for my mom and mother's day. She love it too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is easy to use and does a great job cleaning. I am very satisfied with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Smooth Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a pleasant upgrade from the machine we’ve had for 15 years. It’s quiet and nice looking!

    I would recommend this to a friend