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Customer reviews

Rating 4.6 out of 5 stars with 6548 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 282 Showing 5,621-5,640 of 6,548 reviews
  • Rated 2 out of 5 stars

    There wasn't item tat I chose

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BestBuy twice delivered me damaged gas dryers. It wasn't the gas dryer that I chose at the outlet between open-boxed dryers. I had to return them.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Efficient!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! Super efficient! Now I'll get the dryer!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good washing machine, surprisingly quiet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great machine with good features and it runs very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and fast and it’s pretty silent too great value for the price

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Happy with purchase.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Priced very affordably. I like the modern look with the chic colors.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far working great! Have had it for a few months now and no problems

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love my new dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I love this dryer. Now I am excited to do laundry.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Noisy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the gas version. This thing rattles like there’s loose sheet metal inside. Super annoying

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Bensharmak, I realize that you are having some concerns withy our new Samsung Dryer making noise and know that can be alarming. I want to provide you with some helpful information to ensure you are getting top notch performance. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000979/
      If you need additional assistance, we are here to help you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143987246. We thank you for being the best part of our Samsung family. ^Brad Samsung

  • Rated 4 out of 5 stars

    Good machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It washed the clothes well. One bad thing is the maxhien makes big noise when spinning. I did

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Shocks broke after just 18 months.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    18 months after buying this, the shocks broke. 6 months out of warranty and $300 for just the parts (not labor) to repair. I buy a lot of appliances as a property manager and am used to better quality/service from Samsung. The irony this is listed as having "Vibration Reduction Technology+." Now the entire house shakes and I need a new machine. Argh.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JimR, we aim to ensure your washer is functioning at its best. Let us help you.

      We suggest referring to the resources below to address your shaking washer. Please click the hyperlinks and watch the instructional video for tips. If the problem persists after completing the recommended steps, click "NO, I NEED MORE HELP" for further assistance.

      Samsung washing machine is shaking:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Should a service request be required, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1146940891, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Spacious and easy to use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome machine gets the job done. Bye laundromat.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, delivery was on time, can’t wait to use themes

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer is a good buy for me . There is no noise when you use it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall rating good. Easy to use many settings. Like the lint trap.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    I would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good still it’s shaking and making noice but not too much good quality for the price

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Machine and NO Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY THIS MACHINE. We have had it for 2 months and it stopped drying. I spent 1/2 hour with online support where they told me that I have to have a designated circuit breaker for only the dryer. IT currently is shared with the Washing Machine. They will not service my machine until I do that. I never had a problem with any other brand dryer in that location.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Christine M,

      We know the inconvenience of having a dryer that doesn't dry the laundry. We are here to help you.

      I have shared a link below for the steps if the dryer has a drying issue. You can select the nearest issue, then watch the video and click on all the embedded words inside the article.
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/

      We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147439278, which will help our team pull up your information.

      ^Rainly Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    new life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replaced a Samsung drier purchased in 2008 (still working)

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet , smooth, get your clothes clean the first time .

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung dryer review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice dryer. Good features and drying sensors and it is very quite.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good machine , better than the lg one i had purchased before

    I would recommend this to a friend