Customer Ratings & Reviews
- Model:
- DVG45T6000V
- SKU:
- 6427883
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.
This summary was generated by AI based on customer reviews.
Would not recommend
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the washer 26 months ago. Now I have to replace it. Repairman said it most likely was faulty from the beginning.a tube got loose started leaking and resulted in cutting and putting holes in another tube and drum seal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Melinda P,
We know that having a good-working washer plays a massive part in cleaning our laundry. Let us extend our help.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147425469, which will help our team pull up your information.
^Rainly
Never could get balanced.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to trade in this front loader for a top end loader. I dont know if is the product or just the front end loading design but this washer was leveled and still jumped around my laundry room. Everything I tried to do to level the washer did not work. Ordered and replaced with a top end loading washer, its great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, DavidH,
Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product, and we would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.People at Best Buy made pickup easy. Machine is good so far. Door big mKi g it eSier to get clothes in and out. Plug not long enough to reach outlet from prior machine.
I would recommend this to a friend- Cons mentioned:Spin cycle
Horrible dod not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not spin out. Cycle would stop and have to be restarted. Could not handle large loads
No, I would not recommend this to a friend Good price, works OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine I was delivered was defective. It would sound like someone was hammering during the spin cycle and the washer would move about a foot from where it was located after every wash. I got an exchange from Best Buy within 2 weeks and it's been working the way it should and no longer making loud banging sounds or moving. I bought it based on price with comparable models. So far so good but was not happy with the defective machine I was originally delivered so 2 stars for quality & 4 stars for value.
I would recommend this to a friendBrand response from Samsung
Posted .We always aim to deliver a great experience, BernardF. We're here to help in the best way possible.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145277869), which will help our team pull up your information.
Have a great day.
Melardo
Not a good appliance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, very unsatisfied with this product, spinning cycle did not function
No, I would not recommend this to a friendBrand response from Samsung
Posted .Maria, we understand how important it is to have a reliable appliance at home. Let us help you with your washer.
Below is a troubleshooting guide if your washer is not spinning. Please click on the embedded words and choose the "No, Did this resolve your issue?" option to access the complete steps.
Samsung washing machine does not spin at all
https://www.samsung.com/us/support/troubleshoot/TSG10003486/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150339271) to help our team pull up your information.
Have a great day.
^Camille
Dryer Not Heating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the washer and dryer set, and have been experiencing issues with the dryer from day 1. The first dryer that I got from Best buy had dents/scratches. So, I asked them to refund it. The second one that I got didn't heat up the clothes. When I feel the vent, the vent is blowing the cold air out. The Best Buy Geek brought the third dryer and replaced it. But, I am having the same issue again. I have tried turning off the eco-dry and running in modes where it doesn't use Eco-dry. Surely can't be heating element because this is the 3rd brand new dryer. Any suggestions or anyone that can help?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kosh, I can definitely understand how frustrating this must be. Let us see what we can do to fix this dilemma. Here is a link to a troubleshooting guide that may help with your concern on your dryer not heating (https://bit.ly/3pXdu2N). If the issue continues or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144045916) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Great machine!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Really love this model. Purchased because of the great reviews and i had a compact spacs so needed something that wasnt very wide, but sill have a big drum.
I would recommend this to a friendLove it!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always wanted a front load washer and finally invested in one and I love it! I just bought the pedestals for it & my dryer to make it easier to reach into!
I would recommend this to a friendGood but should need warning!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this machine is awesome. I love the digital settings and the Lil notification sounds it does when starting and when a wash cycle has been completed. One thing to be aware of is if you are loading a lot of clothes, make sure the spin setting is on high if not you will end up with water in the drum and then draining which is a real pain!! Hence the 3 stars. Does not have Bluetooth or wifi that will send a notification to your phone when done....wish it did.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Dezignstar,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We know how important washers are especially if we are doing our laundry. We apologize for the inconvenience of the washer not draining properly. We will surely notate this feedback for better products in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
The washing machine does not drain:
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
Cycles and settings:
https://www.samsung.com/us/support/answer/ANS00061937/
Recommended load size:
https://www.samsung.com/us/support/answer/ANS00080262/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144454757
Thank you for choosing Samsung. Have a great day.
-Trisha-
New stuff is not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd one I had to buy. The first one threw an error right after the warranty expired.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how it feels to deal with an error code on our appliance, and we are glad that you love using Samsung products.
In case you encounter an error code in your dryer, kindly follow the steps at the link below.
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
Thank you for choosing Samsung and have a great day!
^Rainly
Not Happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of front load washers. Took me owning one ! If you shut the door when not in use, it smells like mildew.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can definitely understand what you're going through and I am here to help. I have attached a link to a troubleshooting guide that may help with the concern you are having with your washing machine (https://bit.ly/3ny4I9G). If the issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144084909) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Moisture sensor doesn’t work properly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Moisture sensor doesn’t work properly. After less than 10x using the dryer in a proper way (cleaning filter, not overloading etc) the moisture sensor started acting weird and it keeps switching from programming selected to “cool down” after very few minutes on - even with clothes still wet. Manual doesn’t explain how to fix or reset setting. Hard to communicate with customer support from Samsung manufacturer /BestBuy .
No, I would not recommend this to a friendEasy and gives a good wash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some new washer/dryers have so many settings that you often don’t change cycles because they are a pain to reset. These are super quick and easy. Gives a good wash.
I would recommend this to a friendTerrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, had it 3 weeks and wont dry due to cooling sensor....nothing wrong with setup old dryer worked fine...stay away do not buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Justin,
We know how important it is to have a functioning dryer. Let us help.
Here is a link for troubleshooting steps for your dryer that doesn't fully dry clothes; kindly choose the one that matches, watch the video, and click the embedded words.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149122889) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Damaged and poor customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The people who brought the machine were extremely rude and on top of that the machince came banged up , was told by customer service i would get a 180$ gift card if i decide to keep the machince . A month later i did not receive the gift card and when i call best buy customer service they have no idea what to do. First and last time buying an appliance from best buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
2022 and i still have to set alarms
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer and dryer so far works well. Ability to alter settings on programs is weak. Fact I buy a new set in 2022 and it cant send an alert to my phone when a load is finished is kind of ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Johnny, we can certainly understand where you are coming from. At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144085116) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Gas dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with the gas dryer. Samsung has proven it is reliable and can be trusted
I would recommend this to a friendHappy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, it’s perfect for my basement, love the color and it’s so quite and spin my clothes perfectly and yes it does wash the clothes great as well
I would recommend this to a friendPlays a little song when it’s done
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that it has different levels of attempting to dry. I used to put my jeans through twice with my old dryer. Don’t have to with this one!
I would recommend this to a friend