Customer Ratings & Reviews
- Model:
- DVG45T6000V
- SKU:
- 6427883
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.
This summary was generated by AI based on customer reviews.
Machine and bestbuy service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine works fine but sometimes gives little sound and then again goes away. I have checked my surface but still I hear sound 3/5 times. Also my bad experience is with bestbuy online orders to all the way it’s installed at my place.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Mzee, we are sorry to hear that your experience has been less than ideal. We can definitely understand how frustrating it can be. Let us see what we can do to fix this dilemma. Here is a link to a troubleshooting guide that may help with your concern on your washing machine making noises (https://bit.ly/32SQLMq). If this issue continues or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144042429) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
chinese fire drill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.working with Best Buy in purchasing appliances was like witnessing a chinese fire drill.
No, I would not recommend this to a friendGas Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and easy to operate. I like the color.
I would recommend this to a friendToo many RINSES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not always come out of the rinse cycle to the spin cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for reaching out and sharing your experience with our product. We are saddened that you have issues with our product, such a rinse cycle. Please know that we value your feedback as this will help us improve our product in the future.
To help you with this, I am providing these links to guide you on the issue.
Cycles, settings, and features on your Samsung Washing machine
https://www.samsung.com/us/support/answer/ANS00061937/
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
You may reach us via the following links if you need additional assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144729602
Thank you for choosing Samsung.
^Ross
Return 14 days
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy here my dryer came and didn’t work at all so I tried to get a new one but because the return policy only 14 days the refuse so now an working try the Samsung company
No, I would not recommend this to a friendBrand response from Samsung
Posted .CristopherG, we understand how you feel and wish to help you with the return of the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146640946) to help our team pull up your information.
Have a great day.
^Camille
bad choice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely noisy spin cycle on all speeds. Sounds like a jet taking off. If laundry room door is open, you cannot have a conversation in the rest of the house. Best buy Delivered and set it up. Because it is under warranty, I have to go through Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Groundwalker, I would like to congratulate you on your new Samsung Washer and hear you are experiencing issues with noise. This is not ideal and our washers are normally very quiet. I would like to offer some assistance to ensure youa re getting the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143342090. We welcome you to our Samsung family. ^Brad
Broken
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to get it replaced after two uses just stopped working and now the dryer same brand is not working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We strive to help you anytime. We want to know more of what is happening to your washer for us to provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146477585) to help our team pull up your information when you message us.
Have a great day.
-John
Better washing by hand.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look up trash in the dictionary you will see this washers picture. Bought in December didn’t make it to see April showers. Brand new might I add.I was better washing the clothes by hand !
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Laundry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with this product at this time works fine
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Littl3fing,
Congratulations on your new Samsung Dryer and thank you for taking the time to review. We are glad to be your choice for your laundry cleaning. We welcome you to our family and thank you for choosing Samsung. ^Brad
Horrible
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this, does not dry clothes all the way, have too dry them twice, comforters if you are lucky, five times, dryer is horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Terrence, we are committed to enhancing the performance of your dryer. Let us get this taken care of.
We suggest referring to the resources below to address your dryer's drying concerns. Please click the hyperlinks and watch the instructional video for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Care for your bedding items with your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00047247/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147089293, to help our team pull up your information when you message us.
Have a great day.
-John
There’s NO SUDS!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so frustrated and disappointed with my Samsung (WF45T6000AP) I do maybe 2-3 loads a week; I’ve had it 6.5 months and it’s broken down twice already! First time it sporadically stopped working and just clicked when I pressed start. Tech said it was a loose sensor! Today the error code SUD appeared but, the tub is clear of suds, I poured water down the drain as suggested and the error code still wont clear! Looks like it may be another faulty sensor from what I’ve read online.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tracy.
Thank you for bringing this to our attention. I see you have some concerns with the 4.5 cu. ft. Front Load Washer with Vibration Reduction Technology+. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
When something goes wrong with your washing machine, you may think all that's needed is a good reset. Sometimes, minor issues or glitches might be cleared with a reset, but additional troubleshooting will be required if the issue comes back. However, depending on your error, resetting at the first sign of trouble is not always a good idea. Keep reading to learn how to reset, when you should or shouldn't reset, and what to do if a reset doesn't help.
How to reset your washing machine https://www.samsung.com/us/support/answer/ANS00087882/
Error codes play a vital role in ensuring your washer stays in good condition and give you a starting point if there are any issues. You can usually resolve error codes (also displayed as blinking lights) with a few simple steps. Here is a list of the most common error codes and the next steps.
Samsung washing machine information and error codes https://www.samsung.com/us/support/troubleshooting/TSG01002001/
Using the best kind of detergent in your washing machine may seem tricky. You want your clothing and other items to come out as clean as possible, but you don't want to accidentally overfill your machine with detergent or place it in the wrong compartment. If you're wondering how much detergent you should be using, what type to use, and how to fill your particular machine, we have some helpful answers and tips right here.
How to use detergent in your Samsung washing machine https://www.samsung.com/us/support/answer/ANS00031847/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
One (1) year parts and labor,
Three (3) years stainless tub part (Part Only),
Ten (10) years washing DD motor part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144706934
Have a great day.
^Charles
Big Loads have problems
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t really handle big loads and it’s sensor is sensitive
I would recommend this to a friendIt’s fine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water fill is a bit loud. Otherwise it works as you would expect.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Purchased, I am glad you are liking your Samsung Refrigerator. I would like to forward your ideas to our design team so that we can improve in the future. Thank you for your feedback and for choosing to be a part of our Samsung Family. ^Brad
Dented and loud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a dent on the side, makes loud noises will be returning definitely soon like today
I would recommend this to a friendBroke after 4 months.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 months of normal use by 2 people, it broke. Violent shaking and water pouring out the bottom. Best Buy didn't cover it at all, and told me to call Samsung. Samsung service 866-371-9501 disconnected on me once, but I got through the 2nd time. After running some diagnostics with the service rep and verifying the problem, I was able to schedule an in home service repair for next week. It is still under the 1 year warranty, so it should be a free repair. From the symptoms, it is likely the discharge pump broke, in addition to holes that allow the water to pour right out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chris,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the washer shaking violently and leaking. We understand it is important to have a working washer, especially if we are doing our laundry between busy schedules. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconveniences:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
The washing machine shakes & vibrates or is noisy:
https://www.youtube.com/watch?v=ywOrH59K9Rw
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144775278
Thank you for choosing Samsung. Have a great day.
-Trisha-
DISAPPOINTED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Purchase - This Washer Leaked and caused damage to my floors and walls. Had to fight with store manager to pick it up and return it. Very disgruntled in the way the store manager handled this with us!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your informing us about your experience of having your Samsung washer picked up to return it.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mmm ng fstyhv d f as fgb b jjjbxsfhbvcdxcbjjvcbbb bbhgdd
I would recommend this to a friendPoor service very poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer still does not work , Samsung has been out to repair and still not working. Almost a month now since picked up from your warehouse. Called geek squad and no return available. Unbelievable that we have had nothing but run around over this dryer. Will not purchase another in the future
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I understand you are experiencing issues with your Samsung Dryer not working and know that is very upsetting. I want to make sure that you are getting only the best of service from your machine. I would love for you to contact us at your convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143599965. We would like to welcome you to our Samsung family. ^Brad
Dryer stopped working, Samsung not helpful.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped working on certain cycles, then altogether. Continuous "DC' error code. Samsung suggested only using on timed setting. I was understandably unhappy with that advice. Best Buy is replacing with another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PatrickC,
We know how it feels to have delays due to an error code with the appliance. Helping fix your dryer is our joy.
Error codes help identify the problem when your dryer isn't working properly. Luckily, errors on your Samsung dryer are usually very easy to fix.
Samsung Dryer has an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145324885) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Delivered a defective washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got washer deliver 10/26. Was able to use it this week (after completing renovations). During spin cycle of any option the washer shakes so hard it not only move from its location, but it unplugs from the wall. Cannot return/exchange because it is past the 15 date of purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kasey,
Thank you for giving us your feedback about the Washer. We apologize for the inconvenience of receiving a defective washer, and I know that this experience is not ideal.
I will provide you with a link that indicates a troubleshooting guide if the washing machine is shaking.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001016/.
Also, you can review the warranty information on this link: https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144202085
^Rainly