Customer Ratings & Reviews
- Model:
- DVG45T6000V
- SKU:
- 6427883
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity, Overall performance
Great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice washer, its really spacious, it washes fast and works really well.. I was recommended by a relative and would recommend it to others to purchase as well
I would recommend this to a friend New washer problem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great for 5 days. Then it wouldn't drain. It was replaced with a new washer, but it is scary that a new item broke down so quickly. The computer in it must have had problems. I have no answer to what happened, but happy it was immediately replaced
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi mlgma08,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the washer does not drain. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience with the washer:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
Samsung washing machine does not drain:
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF45T6000AW/A5
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144349257
Thank you for choosing Samsung. Have a great day.
-Trisha-
Defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer blows only cold air because the heating element was defective. Got a replacement dryer and the new one doesn't even turn on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WillD,
We are aware of how you feel about receiving a replacement dryer that is not turning. To assist you is all we aim for.
Here is a link below with steps to determine why your replacement dryer is not turning. It includes a video we suggest watching fully.
Samsung dryers will not turn on or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer and dryer combo. Would recommend to buy
I would recommend this to a friendWould not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have used for 2 months. I have yet to get a dry load on first try. It takes 1 1/2 to 2 hours to dry 2 sheets and a towel. Vents are open and lint filter is cleaned each use. Took 2 hours to dry 6 pairs knit pants and 6 shirts. Not happy at all. My 25 year old dryer worked better than this new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We value your opinion and appreciate you sharing your experience with your refrigerator. Try taking a look at the link below for tips regarding your concern. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally clothes getting dried supperfast reaalyy good
I would recommend this to a friendBrand response from Samsung
Posted .Hi there ALICIA, I would like to congratulate you on your new Samsung Dryer. I am so happy to hear you are loving the unit in your home. We thank you for choosing Samsung in your home. ^Brad
Unused, unboxed and can’t exchange it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My home doesn’t support the dryer’s gas pressure. I haven’t used the dryer and is still in the box. I called to exchange for an electric dryer however I’m passed the return policy period. Now I’m stuck with a dryer I can’t use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us that you can't exchange your Samsung gas dryer for electric as it has passed the return period. We apologize for any inconvenience this may have caused you.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a good purchase, softener go with liquod detergent during wash cycle
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a better experience with your washer, JuliusT. We are here to help you.
Please refer to the link below to rectify your washer's dispenser issue. Click the link and hyperlinks for tips.
Dispenser drawer issues in Samsung washing machine:
https://www.samsung.com/us/support/troubleshoot/TSG10002916/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147615796, to help our team pull up your information when you message us.
Have a great day.
-John
Leaking
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaking out of the door after 18 months. Very disappointed. Cannot use the $250 pedestal underneath because water pools in it.
No, I would not recommend this to a friend- Pros mentioned:Noise level, Overall performance
Samsung washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product works great and very quiet ! Best Buy delivery and installation very fast and pain free experience will suggest to buy this product especially from Best Buy !!
I would recommend this to a friend Samsung customer service is terrible.Avoid Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung customer service is terrible. Avoid Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jeffrey,
We understand your disappointment with not having the best customer service experience. Let us help you with your washer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147888823) to help our team pull up your information when you message us.
Thank you.
-Ricardo
One year later, dryer will not turn on
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this dryer for almost exactly one year, and it is no longer turning on. When it did work, it would not dry clothes in one cycle -- we ALWAYS had to run it for another 30 minutes. Finally, the "done" tone is mad long and loud and obnoxious.
No, I would not recommend this to a friendDelivered broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item came with a broken heating element. Best Buy’s said they would replace it, but that I had to wait 6 weeks to get a new one delivered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Completely Defective
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work out of the box--at all. It powers up but when you go to start a drying cycle it will count down but not spin--at all. I called Samsung and they have sent technicians out here twice now and it still doesn't work and now Best Buy is saying it's non-returnable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there 80sGuy,
I see you are needing assistance with your Samsung Dryer not spinning and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143114474. We welcome you to our family and thank you for choosing Samsung. ^Brad
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer leaves clothing way too wet at the end of cycle.
No, I would not recommend this to a friendFlood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had them install it upstairs and next thing you know it’s completely flooded
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Carolann G,
We know how frustrating it is to have a washer that is leaking. We are here to help you.
I have shared a link below for the steps if the Samsung washing machine is leaking. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10001007/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147454193, which will help our team pull up your information.
^Rainly
- Pros mentioned:Capacity
good choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.needed a small size to fit space. this one is great. washes a good size load and cleans well. easy for kids to use.
I would recommend this to a friend I would not recommend this machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this machine 3 months.It worked very well until v it leaked from the bottom and flooded my laundry room. Service could not get the parts to fix it. After hours on the phone Samsung authorized an exchange for a new machine.
No, I would not recommend this to a friend- Pros mentioned:Capacity, Overall performance
Wonderful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect Love it Would recommend Love the capacity and ability to dry my clothes
I would recommend this to a friend DON'T BUY!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is terrible. It doesn't dry my clothes well at all. I've even tried the regular "Timed Dry" and my items will still be damped.
No, I would not recommend this to a friend