Customer Ratings & Reviews
- Model:
- DVG45T6000V
- SKU:
- 6427883
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, low noise level, and ease of use of the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Many appreciate its capacity for handling large loads, its excellent value for the price, and its compact size. Some customers have expressed concerns regarding the spin cycle, installation, and the wish for a reversible door.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Door
Not a good dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Class on the door shattered. Only used a few times.
No, I would not recommend this to a friend - Cons mentioned:Door
Don't waste your time & money on this junk washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible washer. Leaks from door, after 5 repairs was designated a lemon and being replaced by Best Buy. Also the writing on the button panel smudges and wipes off. Don't waste your time and money on this 3rd world piece of junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
-Trisha-
Do not bother.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought washer/dryer set 12/17/21 and today 9/9/24 my washing machine sounds like its about to explode . The noise coming out of it is terrifying and so violent that it moved from where i have it forward towards my door and is now stuck there and i cant push it back from how heavy it is.
No, I would not recommend this to a friendWon’t dry clothes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sensor thinks the clothes are dry. D keeps tuening the dryer off, I check the clothes still damp. I switch to manual timed dry 50 minutes still damp. I switched to a small load.. the dryer is just not getting hot enough.. I love the matching washer just the dryer is driving me crazy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Terrible, Congratulations on your new Samsung Dryer and thank you for bringing this to our attention. I would like to provide you with a helpful guide to ensure you always get the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any further assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143942411. We thank you for being a part of our Samsung community. ^Brad
Bearing wears out quickly.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bearing wore out in 3 yrs with average use. Manufacturer needs to use better quality products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Evan T,
We appreciate you sharing your sentiments about the bearing of this washer. We'd love to help.
You can purchase a replacement part for your washer from our authorized distributor of Samsung parts and accessories at the link below.
https://samsungparts.com/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147488827, which will help our team pull up your information.
^Rainly
Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lousy Customer Service. Unable to speak to Team Member on floor to ask question on a Dryer purchased. 2nd Purchase within a week. Next time will buy elsewhere where I can speak to someone on floor if needed. Product decent.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this matter about your experience, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
AVOID THIS WASHER AVOID SAMSUNG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our appliance man told us a bolt broke off which has led to needing to replace the entire tub. All said and done the quote was $880, more than we paid for the washer. Samsung and Best Buy are no help and act like it’s your fault for not buying their extra warranties. Same thing happened on new Samsung fridge. Both repair guys have laughed and said Samsung looks great but are horrible quality. Their customer service is an absolute joke.
No, I would not recommend this to a friendRemember this review, Avoid this Brand!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned this make and model for 4 years. Have had three service calls to repair and have now exceeded the purchase price. I am currently going to the laundromat to take care of the laundry because I cant afford to pay for the repair. Also, the Stoves break easily and the Ice Machines in the refrigerators seize up, stopping ice production. There is very little direction on the internet to repair by yourself repairs forcing you to pay for expensive house call repairs with Samsung Certified Technicians.
No, I would not recommend this to a friendIt’s all good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were very pleased to get our washer and dryer so promptly. The workers brought them up to the second floor with care and installed everything with ease. We’ve been so happy doing laundry like crazy in our new home.
I would recommend this to a friendBrand response from Samsung
Posted .Hey there! We are so glad that you had a great experience with your installation and delivery! We are confident your new dryer will continue to impress you! Welcome to the Samsung family! ^Shay
Not happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped working after 3 weeks of use contacted best buy corporate they informed me i could resturn it to store for a new one, store manager at the saratoga springs location was not helpful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Not a fan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 years this washer continuously gives a low water error even after troubleshooting
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
I can understand how frustrating it must be to deal with a persistent low-water error. We are here to help.
Proper water pressure is needed for this washing machine. The water pressure has to be between 20-116 psi. Anything lesser than 20 psi will cause an error.
I have shared a Samsung link below that can help with your experience. The link has an embedded video that we recommend watching in full (water-filling errors).
Samsung washing machine information and error codes:
https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147324554 to help our team pull up your information.
Leo
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a month owning this and the heat turns on but it doesn't spin. Samsung says it will be 3 days before a tech can get here, and if any parts need to be replaced, the repair service says we can expect 1-2 weeks for them to be delivered and installed. We have 7 kids and live in a wet and humid climate - no way to dry laundry. Buy any dryer other than this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TimJohnson,
We are aware of the difficulty it is when your dryer doesn't work. We are here to provide you with the best assistance.
Here is a link to help you with your dryer that is not spinning. Follow the steps, check the embedded words, and watch the video fully for more details.
Samsung dryer turns on but doesn’t start or spin.
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147113197) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Not worth it unless you buy new every year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. After a year it stopped drying. Close aren’t hot when pulled out. Did YouTube videos went to their site to help. Also changes the thermal part, cleaned sensor and made sure it was cleaned out. Still does not dry. If it does then it takes about 5 hours. Contacted Samsung like they suggest in other reviews and their response was to contact someone who does work on them. I’m done with Samsung. First a fridge that crapped after 2 years and a dryer now after one. Thanks but no thanks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CrystalF,
We are here to help you improve your dryer's performance.
Here are steps to help you dry your clothes. Please follow every step and click on the hyperlinks for further support.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145899054 to help our team pull up your information.
Have a great day.
^Aloe
Mrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This drier is perfect for people who have time to babysit it as it NEVER gets a load sry in 1 cycle. I havw never been so disappointed in an appliance. Did all the suggestions for trouble shooting and the bottom line, it just does not dry an entire load. Tried smaller loads and all the cycles but always end up with wet clothes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We make every effort to ensure your dryer operates at its best, DianneS. Let's help you out.
Here are steps to rectify your dryer's drying concerns. Please click the links and hyperlinks and watch the embedded video for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147244372, to help our team pull up your information when you message us.
Have a great day.
-John
Dryer is horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never has it dried a single load in one cycle. It’s always been at least two. Now 3 1/2 years later we are at ALL DAY for one quarter of a load. I will never buy another Samsung dryer again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .The dryer goes hand in hand with your washer, Carolyn. Let's get the information you need to ensure your dryer provides the best performance.
The link below will help ensure your dryer completes a cycle and guide you in getting dry clothes after each cycle. Please select the scenario that best fits your situation and learn more by watching the embedded video and checking the hyperlinks.
Clothes are not dry after using Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Should you need more assistance with the dryer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148486105) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Dryer does not dry by any means
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you check the reviews it says 5 stars, because they’re also combining the washer reviews The dryer does not dry your clothes no matter what. Try ever setting possible, and you will still be running this dryer at least 3 times minimum for one load
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to provide you with a hassle-free experience while using your dryer, JorgeS. Let us help you.
We suggest referring to the resources below to address your dryer's performance. Please click the link and hyperlinks for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS10001020/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147610303, to help our team pull up your information when you message us.
Have a great day.
-John
worthless junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK! started sounding like a drum choir after a year exactly after the warranty expired . never have i ever had a washer break ever . The repair man said it was the drum and not worth repair .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working washing machine in your household, Chuckoscar. Let's get this taken care of.
Please refer to the resources below to get solutions for your washer's noise. Click the link and hyperlinks and watch the instructional video for tips.
Samsung washing machine is noisy (Please choose the best that describes the sound that you are hearing):
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147590644 to help our team pull up your information when you message us.
Have a great day.
-John
Terrible product from Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worst washer /dryer combo ever. It takes hours to wash something and it smell clean as well as the dryer is horrible
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Christi,
Thank you for reaching out. We appreciate you informing us that your Samsung washer takes hours to wash something. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a troubleshooting step to try when your Samsung washer has spinning issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
The link below contains your Samsung washing machine's best laundry load size for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144594642
-Angelica
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost always shuts off before our clothes are dry (even on the "timed" setting) except when it doesn't - I've had the "sanitize" setting get stuck on for HOURS before we noticed which could easily burn a house down. The paint and finish is peeling. Just total trash for the price. Will not purchase Samsung for the replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We understand the disapproval of your Samsung dryer model. We are here to help out.
I have shared a Samsung link below that will help with your experience with the dryer. The link has four radio buttons, please center your attention on the second (The dryer cycle ends too quickly) and third (The dryer cycle takes too long) radio buttons. Each radio button will have its embedded video which we encourage you to watch in full. In addition, each radio button will guide you through specific steps to take.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999
Should you need more assistance, please feel free to get back to us via the following options:
To better assist you and collect more details, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146723744 to help our team pull up your information.
Leo
DONT BUY THIS PLEASE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible my mom buy this when COVID started and when she got the washing machine, everything worked perfectly fine but then a week ago that she stopped working We try a lot to fix it until this day I’m just saying, DONT BUY THIS PLEASE!!!!!!! and I cannot tell Best Buy to give me back my money cause that happened like when Covid started but nothing thank you for nothing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lila,
We would love to discuss your washing machine to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146070705) to help our team pull up your information when you message us.
Have a great day.
^Charles