Customer Ratings & Reviews
- Model:
- DVG45T6000P/A3
- SKU:
- 6473463
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.
This summary was generated by AI based on customer reviews.
Defected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry all the way, haven’t even had it a month and I had to exchange it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Anna,
Thank you for sharing your experience with our dryer. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if it does not dry all the way. If your dryer is heating but the clothes are still damp, your vent is probably blocked. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. And if your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. And these are only some of the possible causes.
To make sure you're performing the right troubleshooting steps, first determine if your dryer has hot air at all, then we'll guide you through the steps to resolve your issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You might want to check the warranty of this product as well for the replacement or repair services.
https://www.samsung.com/us/support/warranty/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144287363
^Mila
Not happy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very practical set up techs just placed it and didn’t want to change the set up
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience with the technicians.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
Avoid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is less than 2 months old and is already making an extremely loud clicking noise during the spin cycle. It's not just annoying but literally so disruptive to us since we work from home that we can only do laundry when no one is planning to be on a zoom call. Can be heard on both floors of our house with the laundry room door shut.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Nicole,
Thank you for bringing this to our attention. We appreciate you taking the time to share your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it's making an extremely loud clicking noise. The experience is not what we expect from our customers and we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144660942.
-Noraina
Dry time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dry time is very high, and clothes doesn’t dry properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sudhir,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as the dry time is very high and clothes don't dry properly. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue. Just click on "Dryer cycle takes too long" and "Dryer is not hot enough" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/answer/ANS00051022/ for the cycles, settings, and features of your Samsung dryer.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144446778.
-Noraina
Washer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door only opens 1 way couldn’t reverse even though Best Buy told us they had ordered a hinge to reverse the door
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi jasonl7245,
Thank you for your review. We see your point of view with the idea that the door can be reversed. It does come in handy and the washer will have more places to be installed.
The door is fixed to open from right to left, hinge is located on the left side of the washer. Unlike dryers where it is possible to reverse the doors, Samsung front load washers will only open from right to left and are permanently set to do that because of the rubber seals to keep water in.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144873255 and it will help our team pull up your information.
Leo
Worst purchase ever!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not clean clothes greasy stains after washing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ElviraJ, we understand how you feel and want you to have clean clothes. Let's go ahead and help you.
If your clothes are not cleaned after using the washer, here is a link to help you. Please click on the embedded words. Also, click on "stained and damaged" for further details.
Clothes are not clean after washing in Samsung washing machine
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146597696) to help our team pull up your information.
Have a great day.
^Camille
I m not happy is not work properly
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cloth take long than usual to get dry the cloth. For each load we make 3 round
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
It's our pleasure to answer a review from a client like you.
If your dryer has weak heat and runs for a long time, that could also be a blocked vent.
To help you with this, I have shared helpful links below.
Clothes are not dry after using the Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
Run a Vent Blockage test on your Samsung dryer.
https://www.samsung.com/us/support/answer/ANS00062855/
Cycles, settings, and features on your Samsung dryer.
https://www.samsung.com/us/support/answer/ANS00051022/
Best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Also, you can check the model's user manual link below on pages 45-46.
https://downloadcenter.samsung.com/content/UM/202110/20211022010943373/DV6000_DC68-03381W-04_EN_CFR_MES.pdf
What to do if your Samsung dryer isn't heating or drying?
https://www.youtube.com/watch?v=LibK_OLFH4Q
Clean your Samsung washer.
https://www.samsung.com/us/support/answer/ANS00050526/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145632717, which will help our team pull up your information.
^Rainly
I'll never buy Samsung again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it and bought an LG. Best thing I ever did. I owned an LG washer and dryer in the past but bought this Samsung because it was cheaper. Fortunately, I was able to exchange in the time window and pay $100 more for the LG that I wanted. Why did I return it? Well, if you just lightly touch the on/off button you will turn it off midcycle. LG has an actually button you have to press. This button on this washer is more like a touch. Just grazing it will turn it off. I did not like the options as I could not customize as much as I can with an LG. This is not wifi enabled; LG is. The delivery guy balanced the washer correctly, but when it went through a cycle, the spin cycle shook so violently, that I thought the washer was going to go through the floor. I would not buy a Samsung washer again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi. Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Reference Number: 1144624129
Have a great day.
Melardo
Gas Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item and the dryer wouldn't work properly. Geek squad had no available techs to fix the issue, terrible customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Dryer. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142738999. We thank you for being a part of the Samsung family. ^Brad
is just ok
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i like it, is a great product but i’m having issues every time i so self cleaning leak water
I would recommend this to a friendBrand response from Samsung
Posted .Hi Claudiavzo!
Thank you for reaching out to us. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience if you need to do a self-clean with the leaked water on your Samsung Washer. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Washing Machine is Leaking": https://www.samsung.com/us/support/troubleshooting/TSG01000977/.
I also shared the link about "How to Clean your Samsung Washing Machine": https://www.samsung.com/us/support/answer/ANS00030150/.
You may also refer to the user manual about self-clean on page 40: https://downloadcenter.samsung.com/content/UM/202207/20220701135830308/WF6000T_UM_DC68-04006H-02_EN_MES_R.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144733865
Have a great day.
Melardo
Do not buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year old and it already started leaking and broke.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bose,
Let us go ahead and get you some tips and tricks to fix and prevent leaks on your washer.
If the water pressure supply is too strong, water may leak. Close the water tap a little. Make sure water is not leaking from the water tap. If it is, repair the water tap.
You may refer to these links and videos:
Samsung washing machine is leaking: https://www.samsung.com/us/support/troubleshooting/TSG01000977/
A full video of a washer leaking:
https://www.youtube.com/watch?v=jgKRn1xR_qs
Washer installation: https://www.samsung.com/us/support/answer/ANS00051342/
Use the right amount of detergent: https://www.samsung.com/us/support/answer/ANS00031847/
The below link is the user manual for your model. Turn page 10 (Usage cautions - bullet #3, 5, 7, and 8), page 12 (Safety Information - bullet #6), page 13 (bullet #2), page 16 (Cautions - bullet #1), page 17 (Water supply), page 22 (Connect the water hose - Caution #1, 2 and 3), page 28 (Use HE detergent only), page 45 (Caution #1 and 2), and page 52 (Leaks water) for reference: https://downloadcenter.samsung.com/content/UM/202301/20230103164220203/WF6000T_UM_DC68-04006H-03_EN_MES_R.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145749202, to help our team pull up your information.
Have a great day.
Melardo
Would not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend to anyone. I read some not so favorable reviews on Samsung washers, thought I was give it a shot anyway, now I know. The machine banged no matter what type of load was in it (yes, it was level). I exchanged it for a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for choosing Samsung for your Appliance needs. I sincerely apologize for the inconvenience this has caused you. We are saddened that you no longer have the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Once you reach us, you can use this reference number 1144819672
^Rainly
Broke after 6 months.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the washer and dryer combo in November of 2021 washer is now broke in May 2022. Never was the washer overloaded. Been dealing with Samsung for 3 weeks trying to get the washer fixed. If stacked Samsung technicians will not work on them until theyre unstacked.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mike,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
In case of repair or replacement, you can check the warranty coverage of your product here:
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
For parts needed you may purchase them here:
https://www.samsungparts.com/Default.aspx
if additional assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung. Have a great day.
Reference number:
1144565365
^^Ross
Samsung dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t dry well at all. I was thinking it is good dryer but it is not as it seemed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for sharing your experience with us regarding your Samsung dryer. I understand it doesn't dry well and I do apologize for the inconvenience this might have caused.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue.
Another link you may find useful is this one, https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F. It has all the troubleshooting steps, answers, videos, resources, and other links that you might need for your dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144182930.
-Noraina
Price too high
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were other same brand with different price but not in stock
I would recommend this to a friendBrand response from Samsung
Posted .Hi Hulk,
We are here to help you to find your appliance needs.
I have provided the Samsung link that indicates the lists of our Samsung dryers.
https://www.samsung.com/us/dryers/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145123411), which will help our team pull up your information.
^Rainly
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works ok. It’s nothing fancy. Was expecting more for the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KellyC,
Thank you for taking the time to leave us a review on one of our products.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didnt dry my bedding on highest setting for dry and highest setting for heat.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi manuel,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time or doesn't dry clothes, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Clean the moisture sensor on your Samsung dryer so it doesn’t shut off early:
https://www.youtube.com/watch?v=lwWeL5JYNNo
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVG45T6000P/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144359132
Thank you for choosing Samsung. Have a great day.
-Trisha-
They've never installed my dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have never installed my dryer and I've been waiting over 2 months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144810200
^Camille
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clothes Not getting dried the way expected and provided in details
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum. I sincerely apologize for the inconvenience; if clothes are not dry on your Samsung Dryer, it was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link about "Clothes are not Dry after using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
For reference, you may also access the user manual about "Troubleshooting Checkpoints" on pages 45-47 and "Information Codes" on page 48: https://downloadcenter.samsung.com/content/UM/202110/20211003065548677/DV6000_DC68-03381W-04_EN_CFR_MES.pdf.
I also shared the link about the warranty information of your Samsung Dryer: https://www.samsung.com/us/support/service/warranty/DVE45T6000P/A3.
Your Samsung Dryer is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144620805
Have a great day.
Melardo
Damage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered damage and customer service is giving me a run around
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144842968
Have a great day.
^Chrystel