Customer Ratings & Reviews
- Model:
- DVG45T6000P/A3
- SKU:
- 6473463
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.
This summary was generated by AI based on customer reviews.
Stuff not worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had problems with those take me 3 weeks to get fix by Best Buy
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Samsung -Front Load Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel Excellent, Affordable and reliable!!
I would recommend this to a friend The worst service EVER!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never order from BEST BUY again!!!!!!!!!!!
No, I would not recommend this to a friendBeware of "available" items
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend buying ANY FRONT LOAD WASHER if you intend to purchase a pedestal. Ordered this washer with a pedestal in mid-January and pedestal arrival has been changed 6 times and now intended to come in May. I can't return the washer now (Late March) as im passed the return deadline. NO CALL BACKS OR HELP FROM YOUR CALL CENTER. Im stuck with a washer with no pedestal. Never buying another appliance again from Best Buy.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your informing us about your experience purchasing a pedestal for your Samsung washer.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Go with a top loader or different brand..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough water, clothes don’t come out clean, resulting in having to rewash..my cheap amana washer did a better job of washing than this. Dissatisfied past the return policy.. I should be able to wash 6 towels and not have to worry about stains still on them.. the machine doesn’t put in enough water on most cycles.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Johnw32,
Thank you for sharing your experience with our washer. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if you are experiencing multiple inconveniences with what you have.
This link will provide you with troubleshooting guides regarding our washer, just please click on the issue that you are experiencing.
https://www.samsung.com/us/support/search/?query=Vibration+Reduction+Technology+&page=1&sort=relevance&SiteType=support&ModelCode=N0054102&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fhome-appliances%2Fwashers%2Ffront-load%2Fvibration-reduction-technology-plus%2F&tabOrder=index.html%2Canswers%2Clinks%2Csupport_videos%2Ctroubleshooting_guides%2Cresources%2Cfaqs&facetFilters=%7B%7D&filters=%7B%7D&verticalUrl=TroubleshootingGuides2.html
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144326134
^Mila
- Cons mentioned:Spin cycle
Makes a horrible rumble sound when spinning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst washing machine I’ve ever owned. The spin cycle is awful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi David,
Thank you for sharing your experience with our Samsung products. We understand that the washer not meeting your expectation due to the loud noise.
I recommend clicking this link for a basic troubleshooting guide:
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
To better assist you on this matter and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144915901) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Noise level, Overall performance
Mostly Terrific!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although I have only had the 4.5 Cu. Ft. Front Load Washer for several weeks, I am very satisfied with its performance. It is relatively quiet, does a good job of washing, and has numerous cycle options. My main complaint is that puddles of water remain in the rubber trough surrounding the tumbler. One must towel dry it in order to prevent it getting musty. Also, excessive water remains in the detergent drawer when the cycle is finished. It is a mold and mildew magnet!
I would recommend this to a friend Works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks sleek and works great. Big down fall is that if you don’t wipe the glass on the inside of the washer every time, it begins to stink.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Lessismoore,
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers. Your feedback helps us to understand where we can take steps to improve our product and service.
Apart from wiping the tub, you can follow the steps indicated in the link I have shared below. The steps will help your washer stay fresh longer.
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144589880
Leo
It works - for three to four minutes.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, the people who installed it were great, so there is that. Otherwise, do NOT buy this dryer. There's some kind of programming/design flaw where after about two or three minutes, the timer automatically goes down to ONE minute then shuts off. Can't explain why. I guess this is a good dryer if you only need to dry something for maybe four minutes tops.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as it works for two to three minutes and then shuts off. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001987/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00051022/ for the cycles, settings, and features of your Samsung dryer.
Another link you can check is this one https://www.samsung.com/us/support/answer/ANS00080262/ to know what's the best laundry size for your Samsung washing machine and dryer.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00087942/ on how to reset your Samsung dryer. When something goes wrong with your dryer, such as an error code, or if it's not turning on, not spinning, starting, or heating, you may think all that's needed is a good reset.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144365030.
-Noraina
- Pros mentioned:Ease of use
Great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and clean. I have no words except that i am a happy customer.
I would recommend this to a friend Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work how it should. I a very disappointed. I am frustrated and had to return the dryer due to not heating
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Christichri,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link.
Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144563214
Thank you for choosing Samsung.
^Ross
JUNK that won’t even dry your clothes!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this “dryer” not even 3 months ago and I absolutely hate it. My clothes are never dry when I take them out. The stupid seansor for some reason always thinks they are dry and cuts off. They are damp and end up smelling because of this piece of crap. I am now posting this junk on fb marketplace so I can actually get something that drys my things!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Chanb,
Thank you for your review of our Samsung Dryer. We apologize for the unpleasant experience. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience for your issues with your clothes not drying and smelling due to being damp. let me share these links with you.
Clothes are not dry after using the Samsung dryer
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
What to do if your Samsung dryer isn't heating or drying | Samsung US
https://www.youtube.com/watch?v=LibK_OLFH4Q
Samsung dryer smokes or smells
https://www.samsung.com/us/support/troubleshooting/TSG01000971/
Please feel free to reach out using the following options with any further comments, concerns, or suggestions you wish to share.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144880638) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
- Pros mentioned:Overall performance
Great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! One of my best purchases since I moved into my house!
I would recommend this to a friend - Pros mentioned:Overall performance
Great buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. One the best purchases since I moved into my house!
I would recommend this to a friend - Cons mentioned:Washer
Barely any water or soap.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed I expected this washer to work much better than it did.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Brad1558,
Thank you for reaching out. We appreciate you informing us about your feedback on this Samsung washer. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links to the troubleshooting steps to try when your Samsung washer has water fill and detergent issues.
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
https://www.samsung.com/us/support/troubleshooting/TSG01207154/
I've also included a helpful link containing information about using the detergent on your Samsung washer for reference.
https://www.samsung.com/us/support/answer/ANS00031847/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144609264
-Angelica
a lot of issues
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was defective, stopped working after 4 months of purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Our team appreciates your patience as you deal with the issue you're experiencing with your washing machine.
Your observation is highly appreciated, and we will work hard to continue improving our products and services.
I suggest you check this link for the most common washer concern to help you.
https://www.samsung.com/us/support/search/?query=washer+&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F&tabOrder=index.html%2Csupport_videos%2Ctroubleshooting_guides%2Canswers%2Cresources%2Clinks%2Cfaqs&facetFilters=%7B%7D&filters=%7B%7D&verticalUrl=TroubleshootingGuides2.html
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144884198) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:Ease of use, Noise level, Overall performance
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great I love it :) Easy to use, not loud. :)
I would recommend this to a friend - Pros mentioned:Overall performance
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.That was great product the issue was my electrical
I would recommend this to a friend Terrible Delivery
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is great! Until you want to move it. Delivery drivers DID NOT LEAVE THE SHIPPING BOLTS! Good luck getting the proper part number to order a new set (at over $100). I was transferred to 4 different departments by Best Buy and no one could help me. Avoid at all costs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your informing us about your delivery experience with your Samsung washer.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Dented on arrival
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome washer but it was delivered with dents on the sides.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number:
1144880583
^^Ross