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Customer Ratings & Reviews

Your price for this item is $674.99
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The comparable value price is $1,349.99

Customer reviews

Rating 4.5 out of 5 stars with 204 reviews

Rating Filter

Rating by feature

  • Ease of Use

    Rating 4.4 out of 5 stars

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers find value in the 7.5 Cu. Ft. 14-Cycle Gas Dryer with Steam's quiet operation and ease of use. Many appreciate the wide array of features offered. Positive feedback highlights the dryer's ability to effectively dry clothes. The intuitive design makes operation simple for users of all skill levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 204 reviews
  • Rated 4 out of 5 stars

    Nice looking profile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the dryer, however, it seems to take forever to dry my clothes. I am used to a much better performance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    learning to navigate all the settings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clothes weren't getting dry especially towels, so learning to set features for dry clothes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Bestbuyer. Thank you for taking the time out of your busy day to share this feedback with us. We are pleased to have you as part of the Samsung family. ^Lo Samsung

  • Rated 5 out of 5 stars

    Excellent washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer replaced a 17 year=old Top Loader, so there was lots of features I needed to learn.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use samsung products in my house and as smart phone and we are all fanily members happy so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    extremely happy with our choice. The price was right and the service was awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Dryer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Dryer. Very good performance and a great appliance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice and clean look w/clean results

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good if you wash alot of clothes, not good if you only wash small loads

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy buyer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help from your workers. Very happy with gas dryer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy Good price i will suggest this item to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love my dryer doesn't take long to dry clothes....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer for the price. Would buy agin if needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very happy. Great product! Delivery is on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Front load with nice features ..quiet and flexible.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Take 3 hours and my clothes Barely drys.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stay away from this Dryer. Take a long time to dry clothes. This is ridiculous. Horrible product.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We'd like to help you with this, Bobbo! I recommend looking over this link (https://bit.ly/2PDoHmD) to help you get the best drying performance out of this dryer. ^Jecca Samsung

  • Rated 2 out of 5 stars

    Wet Blanket!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have listened to the reviews, but I had to pair my dryer with the new Samsung washer I was forced to purchase. This dryer as people have reported makes it difficult to dry at low temperatures without them coming out damp. Really disappointed with this dryer and the difficulty we have drying clothes customized to our liking. First dryer that we had this issue.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gas dryer stopped drying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Onlyv1 month old and runs but doesn't get hot. I do not recommend. Very disappointed.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Colette,

      Thank you for sharing your experience with our dryer. Samsung intends to always provide convenience and satisfaction to our customers. I apologize if it runs but doesn't get hot. If your dryer is heating but the clothes are still damp, your vent is probably blocked. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. And if your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. And these are only some of the possible causes.

      To make sure you're performing the right troubleshooting steps, first determine if your dryer has hot air at all, then we'll guide you through the steps to resolve your issue.
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/

      Moving forward here are other options to speak with our representatives for further assistance.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community:
      https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Support:
      1-800-726-7864

      Stay safe,

      Reference Ticket Number: 1144312857

      ^Mila Samsung

  • Rated 1 out of 5 stars

    Sent me a 2.5 year old machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the washing machine that matches this gas dryer 3 weeks ago. Date made on washing machine was 6/2020; the gas dryer delivered Tuesday had a date made of 2/2018. Did you rip me off?

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      retailor issues Samsung

  • Rated 4 out of 5 stars

    Good Product, Problematic Retailer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I won't go into too much detail about best buy. Just know there were 4 delivery attempts, two deliveries, countless phone calls, store visits, messed up points/financing for over a month before this set came and things were sorted. So the high rating is for the product only. The anti-static function isn't that great. Clothes have wet spots when that function is used and some still end up having static. We just use dryer balls instead. Other than that the dryer is good. The rack function is a nice option, but wish it had more surface area or space for two (maybe stackable).

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent Dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you could possibly want. Dries ridiculously fast and is quite.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got 3 years out of this, washer still works. First two years were pretty good. However that third year the issues came I had it serviced July 7, 2019, and exactly a year later dryer has issues again. Thinking my 3 year geek squad plan covered me 3 years after manufacture warranty I called in, got scheduled and everything. I asked how long I had left and was told it expired. So be careful when you buy that extended coverage it does NOT start after manufacture warranty ends. It starts from the day of purchase. Even though for the first year the manufacture fixes it so the price you are paying is for a two year service plan not the advertised 3 year. I'm done with BestBuy and Samsung, just got all new appliances different manufacture, different store. Be careful of Samsung products and BestBuy extended warranties. Keep in mind this was over 2k so not cheap appliances but meh live and learn

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. We thank you for sharing your experience! ^Lena Samsung