Customer Ratings & Reviews
- Model:
- DVE45R6300W
- SKU:
- 6323158
Rating by feature
- Capacity
Rating 4.4 out of 5 stars
- Dry Time
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the ease of use, quiet operation, and efficient performance of this 7.5 Cu. Ft. Stackable Smart Electric Dryer. Many also highlight the dryer's capacity, useful features, and the positive aesthetic aspects of the appliance. While some experienced challenges with WiFi connectivity and noted the higher price point, the majority of feedback is overwhelmingly positive. Installation issues were also reported by a small number of users.
This summary was generated by AI based on customer reviews.
Inspect it carefully
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ours showed up with dents all over the top. Seems ok but didn't dry the comforter very well. We'll see how it goes.
No, I would not recommend this to a friendMotor failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Motor failed after 2 months. Will never buy a Samsung dyer again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Bitster, I see you are having issues with your newly installed Samsung Dryer. There are several important things that we would like to check to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143934803. We thank you for being a part of the Samsung family. ^Brad
6 months and calling for service
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in July and I am already calling for service. Luckily I purchased the geek squad protection plan. When this thing sounds it's so loud it rumbles my house. Something is broken with this think. I had Maytag washers for ten years with only one service call after 4 years. I am scared to what this is going to bring so early in the contract
No, I would not recommend this to a friendNever buy your major appliance at BestBuy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought brand new washer and dryer set. After 2 weeks from installation, I realized that machine makes super noisy grind sound. I wanted replacement since the problem was wrong installation, but BestBuy didn't allow it and now they never reply my emails. Never buy your major appliance at BestBuy
No, I would not recommend this to a friendDo Not Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Approx 21 days after purchase & installation, the "wrinkle prevent" function stopped working. It would give a strange "code" on the screen that was not listed anywhere in the accompanying user's manual. I am now waiting for the computer board to be replaced......
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there deb9,
I see that you are experiencing an error code from your Samsung Dryer and am glad to see that you are headed in the right direction for a speedy repair. If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143258725. We welcome you to our family and thank you for choosing Samsung. ^Brad
Failed element 1.2 years after purchase - bad dry
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed two months after warranty ran out. The heating element failed. Even before that, the drying felt sub-par compared to the LG we used to have. Samsung couldn't care less after I reached out to them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Glenn,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link.
Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/87/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144563961
Thank you for choosing Samsung.
^Ross
Samsung Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this dryer. Does not dry the clothes completely and I will be calling for a repair shortly. I've only had it 1 month. :-((
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Sammie,
I see that you are having concerns with your Samsung Dryer not drying your clothes correctly and I would like to offer some assistance to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143129108. We welcome you to our family and thank you for choosing Samsung. ^Brad
Horrible Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer ever.... needs new motherboard and sensors after 1.5 years of service, CRAP!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samsung strives to make every customer experience a good one and we are sorry to hear that yours has not been. If you need assistance in getting this repaired, this link will help you find an authorized service provider in your area (http://bit.ly/2ksKPDF). ^Lo
Not happy with product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer doesn't dry. I need to run it 2 times in order to dry properly. I never had issues with gas dryers. Either electric dryers don't work or I got a defective unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having some concerns with your Samsung Dryer and I would like to make sure you are getting the best results from your unit. I have some helpful information that I would lie to provide to ensure you get the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
Garage!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer doesn't work been on hold 3 different times 45 minutes each last time someone actually picked up then hung up on me after the conversation started.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dryer. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142650798. We thank you for being a part of the Samsung family. ^Brad
I wouldn't even give it a one star
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have it replaced 2 times and still won't dry. I wish I had never bought this. Best buy customer service is great, but this dryer is awful!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, JenNC. We are always happy to help. To further support your concerns I'm including the link to the troubleshooting guide ((https://bit.ly/2Qd2D0B)). We thank you for being a part of the Samsung family. ^Lena
Just like the washer- poor quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t dry my clothes and you use more electricity running it 3 times
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are sorry to hear that you aren't satisfied with your dryer, Jazzie203. Here is a link with some troubleshooting steps and information on how to improve the drying performance of this unit (http://bit.ly/2T433Lh). We hope you find it helpful and thank you for choosing Samsung. ^Lo
big Nah
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really not great at all. Would not recommend at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Blar1990!
We apologize that your experience with the Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+ and Sensor Dry - Black stainless steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144643382
Have a great day.
Melardo
.0.0
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if is the app but the machine works in my mobile when she wants and doesn't work like says.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Angie,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the dryer doesn't work. We will surely notate this feedback for better products in the future.
I highly recommend visiting these links for basic troubleshooting steps:
The dryer turns on but doesn't start:
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
Use SmartThings to control the dryer remotely:
https://www.samsung.com/us/support/answer/ANS00089042/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE45R6300V/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144349531
Thank you for choosing Samsung. Have a great day.
-Trisha-
Was broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dryer was open box but I don’t know if broken than I pay for delivery back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144809982
^Camille
Beware computer on this Dryer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to exchange this model, computer went out and it was only 18 months old.
No, I would not recommend this to a friendNever got delivered and took about 2 moths
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally think that bestbuy is the worst retail store when comes down to appliances
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144599328.
-Noraina
Never deliver. I have upset.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never receive it and I had to cancel it and buy at home depot with better service.
No, I would not recommend this to a friendI don’t recommend it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad don’t waste your money in this dryer…..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ingeniero,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. I know how frustrating it is when results and expectations do not meet. I would like to help by providing this troubleshooting link to support your concerns about the dryer.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
or
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE45R6300V/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144208043
Thank you for choosing Samsung. Have a great day.
-Trisha-
Dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good drying barely got it from day one hasn’t been
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, Leena! We want you to have the best possible experience with this dryer. I recommend following the steps in this link (https://bit.ly/3twzwJP) to help improve the drying performance. ^Jecca