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Customer reviews

Rating 4.7 out of 5 stars with 1369 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 1,369 reviews
  • Rated 4 out of 5 stars

    Good dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good dryer and good price. So far no issues after a few weeks usage.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unfortunate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This brand new dryer stopped working approximately 10 days after installation. At first it would shut off mid-way thru cycle, then would not turn on at all. We swapped it out for a new one (same model) and experienced the exact same problem. Rather than getting a THIRD dryer we had a Best Buy tech come to fix it and it ran great...for about 2 weeks. Same problem. This was a Samsung Problem not a Best Buy problem. Thankfuy I paid for a membership so no out-of-pocket $$ for this huge headache! I'm returning both washer and dryer for a different brand which is a bummer because they look awesome!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi CaronB,

      Thank you for choosing Samsung for your Appliance needs. We are saddened that you will return the product.

      We would love the opportunity to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Great smart washing machine.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great smart washing machine. Great product I am very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install and product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding in every way! No more re view enough said already

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so good on quick drying. Not as energy efficient as is claimed by Samsung

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered stacker & only received washer & dryer. Washer is Loud& shakes.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Samsung product. Very good experience so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Samsung equipment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product Smart technology Good construction

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice dryer. it gets the job done real quick. thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Would buy again. Perfect for my first dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good dryer! Would certainly recommend. A bit noisy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and it was an extraordinary deal. Couldn’t beat it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine, controls are too high when put on top of washer.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Kathleen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed that I had NOT been told that I was required to get the pedestal for this dryer. I had the older version of the dryer on a pedestal. I had asked if I could use the pedestal that I had and was okayed. Then, when delivered neither the washer or the dryer could be placed on the pedestals of the older appliances. It is on the floor but had to be out 3-4 inches for heat flow. Does not dry as well as the older version

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand your disappointment and to better assist you with your experience, please contact the Best Buy customer service department at (888) 237-8289. Best Buy's customer service is open 24 Hours a Day.

      They can help find a solution for your experience or transfer you to your local store to answer your specific concerns.

      Leo Samsung

  • Rated 4 out of 5 stars

    Nice dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice dryer, like the wrinkle prevent feature. Recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time saver!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clothes come out wrinkle free!********************

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Dryer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and now it connect with the smart app.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    A nightmare 1 month and I can't use it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After almost a month I got it, they have not instaled. I paid the instalation, they have came 3 or 4 times to instal the washer and dryer but they never bring the parts for the instalation. Now I am trying to return it and buy in other place where they can delkvery and install the washer. The call center is very dificult the comunicatiin with people that dont speak englush fluent.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We understand where you're coming from. To better assist you, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.

      Have a great day!

      ^Chrystel Samsung

  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but making me leave a long review isn’t making it better.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy open box!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the set, washer said to be in excellent condition which it was but the dryer was satisfactory, I was a little iffy about it but when I read the description of “satisfactory” I figured It will be just some unnoticeable dents and scratches and it may not include the non essential accessories. First thing that I noticed was that the dryer was covered in dents and scratches on the front and sides, I tried to connect it and noticed there is no cord, screws, or any of the ESSENTIAL parts are included. I had to do couple trips to home depot to finally get the right screws only to find out the dryer is malfunctioning. The tub sounds to broken. Very very unsatisfied with this purchase .

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We apologize for the inconvenience with your dryer. To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

      Have a great day.

      Melardo Samsung